Greenway Mazda

Great buying experience! Smooth, curteous, and a helpful. I spent several weeks and visits to several dealerships and online websites like carvana before actually buying with Ibrahim Abdellatif at Greenway Ma I spent several weeks and visits to several dealerships and online websites like carvana before actually buying with Ibrahim Abdellatif at Greenway Mazda. I was able to get the best of both worlds good price and great service without all the hassle. The car was everything I expected from the online postings and Ibrahim was really nice and great to work with. Even though I came in late in the evening, we were able to work something out right away, smooth, and with the service you'd expect from a great dealership. More

They make it a painless process. I started out at another Mazda dealership and kept getting pushed around on the price. I contacted Steve Dean through the Internet chat process and he I started out at another Mazda dealership and kept getting pushed around on the price. I contacted Steve Dean through the Internet chat process and he worked with me to get me what I wanted and could comfortably afford. On arrival Cedric English showed me all the important safety and technical features of the vehicle. He really knows the cars in and out. We had a few bumps in the road with my paperwork but it never became a big deal. Steve and Cedric kept me updated and helped me through the process. I love my cx-5! More

Poor Communication From Seller Through surfing online I saw that a car that I was interested in was located at Greenway Mazda. As with any other car I had found I submitted a reques Through surfing online I saw that a car that I was interested in was located at Greenway Mazda. As with any other car I had found I submitted a request for more information to which I received a call from a salesman. The salesman then informed me that the car was out for service and would be back later in the week. I then explained to the salesman that I was really interested in the car and I was willing to put down a deposit for them to hold the car for me. The seller stated that he would get me the necessary information. After attempting to contact the seller for an entire day to get the paper work I finally decided to contact the manager. I was then told the car was sold the exact day after I spent an entire day trying to put down a deposit. The seller claimed that he had no knowledge of this sale, and the manager claimed he had no knowledge of someone attempting to put a deposit on that car. This obviously means that there is a serious lack of communication on the part of everyone at the dealership. The manager stated that he would call me back regarding a solution since the seller dropped the ball and I had texts to show that I spent an entire day trying to put a deposit on this car. This dealership clearly lacks leadership and none of the employees are on the same page with management. I have in the past purchased 3 Mazda 6s, a 2010 from Munday, 2014 from Jeff Haas and a 2015 from Russell and Smith. This was by far the worse experience that I have had at a Mazda dealership. If you are in the market for a Mazda contact Jerrell at Munday or Gilton at Russell and Smith, stay away from Greenway. More

Robert Wong is Superman Robert was a Superman with my fob. I somehow had opened the wrong side and it was a disaster. Robert was a wiz and fixed in a matter of minutes. Robert was a Superman with my fob. I somehow had opened the wrong side and it was a disaster. Robert was a wiz and fixed in a matter of minutes. More

Great experience overall I visited several car dealers for days before I went to Greenway Mazda, and I actually planned to visit other car dealerships after Mazda, but the ser I visited several car dealers for days before I went to Greenway Mazda, and I actually planned to visit other car dealerships after Mazda, but the service was so good since the beginning that I decided to stay there and stop looking for cars somewhere else. Cedric English, my sales guy, was courteous patient and got me a good deal for my 2016 CX-5. I needed help taking my car home and he voluntarily offered to do it which he did. The financing process was also transparent and smooth. It was a good experience overall. More

New owners, new management, new experience My wife and I recently purchased a 2016 CX-9. If you're looking at a premium three row SUV you should give the new Signature Series CX-9 a look, I thi My wife and I recently purchased a 2016 CX-9. If you're looking at a premium three row SUV you should give the new Signature Series CX-9 a look, I think you'll be impressed. Equally impressive was our experience with Greenway Mazda. This dealership is under new ownership and management. They seemed to sincerely want to earn our business. Our salesman Devin Jones was knowledgeable and courteous. There was no high pressure sales here, After getting a quote from Devin on the car we wanted we shopped a few other dealerships for comparisons. We soon returned to Greenway for several reasons, If possible I would prefer to do business close to home, the deal offered was as good or better than the competition and best of all was the dealer experience. We really were treated like family. On every visit to Greenway Owner/Manager, Steve Dean has greeted us and inquired about our experience. He goes out of his way to make sure you are satisfied and wants to know how they might improve. In a world where respect and customer service seems to be in short supply it's good to see a business that from the top down treats both their employees and customers with the respect they deserve. One last shout out, Keara Keith in finance was first class in customer service as well!! Thanks Greenway for making our car purchase enjoyable. More

Excellent customer service from Service Department I have always bring my car to this dealership for service, from oil change to many other maintenance services. The service staff are amazing! Robert I have always bring my car to this dealership for service, from oil change to many other maintenance services. The service staff are amazing! Robert and Belter were so nice! The dealership also have nice comfortable tables and wifi where you can sit and work while waiting for your car. Highly recommend this service department! Janet T., Missouri City More

Terrible Service Experience I took my car to this dealership because I needed 3 new tires urgently and they were the only ones who could take me in right away (little did I know I took my car to this dealership because I needed 3 new tires urgently and they were the only ones who could take me in right away (little did I know the reason for that) The technician put on the new tires, balanced them, "test drove" the vehicle and sent me on my way. As soon as I was on the freeway and the speed was over 55 my car started shaking like crazy. I went back to the dealership but the technician had left, I guess he was in a hurry to leave. Also, when I reversed this strange screeching noise started coming from the car, something I never had before in the three years I have owned the car. Came back the next day and was told the balancing was not right and they rebalanced the tires. Was also told the reverse screeching had nothing to do with the work they did (even though it never happened before and whatever rebalancing they did made the noise go away) and said it must have been the dew. Well I park in a parking garage on the 4th floor and somehow the dew decided to only mess with my car the day after I took it to their dealership, but whatever.... Drove out again and the shaking was better but still there and the car felt completely different than when I got the tires changed. I took the car back to them and was told there is nothing they can do about it and the shaking was happening because the "rim was bent". I guess they wanted me to buy new rim and somehow the "bent" rim never affected the car before. Anyways, I decided to cut my loses and drove straight from there to NTB. They were able to balance the tires correctly, they also said nothing was wrong with my rim and it was not bent. Now my car feels and drives like normal again. I would not be taking my car for service to this dealership ever again if they can not even handle a simple balancing and instead of admitting the issue keep blaming circumstances and other car parts for it. I came out with more issues with my car with what I went in with and had to spend additional money getting my tires balanced which should be a basic and professional service provided when you buy new tires. More

Positive Experience I have high expectations for any business transaction, even car dealerships and my expectations were met. In fact I'd say the experience was about as I have high expectations for any business transaction, even car dealerships and my expectations were met. In fact I'd say the experience was about as good as I've had when buying a new car. Cedric English was my sales guy and he worked hard to get me the best deal. I shopped other dealerships, compared offers, even went through Costco to see what their offer would be. At the end of the day, came back to Greenway based on the "deal" but also because of the professionalism and customer-focus of their sales team. I have every reason to expect their service, post-sale, will be comparable. More

AMAZING!!! The staff here are AMAZING they all truly do whatever it takes to take care of their customers and their vehicles. GO SEE DEVIN(sales) NOWWW and get y The staff here are AMAZING they all truly do whatever it takes to take care of their customers and their vehicles. GO SEE DEVIN(sales) NOWWW and get you a new Mazda!!!!!!! More