Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Greenway Mazda
Houston, TX
634 Reviews
Let's break down just how much we have to offer here at Greenway Mazda, so you can feel more at home from the second you walk through the doors to our showroom.
Not only do we offer an awesome array of excellent new Mazda models on location, but we also have a huge inventory of used cars at our dealership as well. When you select the perfect model for your automotive needs, our finance team will work with you to find the best way to make you a car owner, on the best possible car loan and Mazda lease for your specific needs.
Once you're an owner, Greenway Mazda is still here to help you have the best experience possible. Our customers love our on-site car service and maintenance staff and department, where highly trained technicians use the best equipment and only certified Mazda parts on your car, keeping your model running smoothly and reliably for years to come.
For the entire car buying and ownership process, Greenway Mazda is here to help. If you are interested in more information about any of the products or services we have to offer here, come in and visit us soon! We are located at 9951 Southwest Fwy Houston, Texas, and proudly serve drivers from The Woodlands, Humble, Spring and League City as well.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 634 reviews
July 10, 2017
Good customer service Thomas Garrison was the first salesman to contact me after Ai filled out my True at info online. I was surprised at how quick I was contacted. Usually Thomas Garrison was the first salesman to contact me after Ai filled out my True at info online. I was surprised at how quick I was contacted. Usually I'm just annoyed by sales calls, but Thomas seemed less like a nice guy that could help me find the car I needed. Another 5 dealers contacted me by phone, text, and email so I guess you are signed up to the real guy service. The next day over 5 hours Thomas thoroughly explained the car and the financing and other and I left the dealership satisfied and am confident I'll be returning in the future. 5 hours did seem a little long though. More
by Fred1975
Employees Worked With
Thomas Garrison
June 29, 2017
Excellent Service Our experience at Greenway Mazda was excellent. They gave us a great deal on Mazda CX-9 signature and were very responsive. Ibrahim Abdellatif was our Our experience at Greenway Mazda was excellent. They gave us a great deal on Mazda CX-9 signature and were very responsive. Ibrahim Abdellatif was our sales consultant. He was very courteous and his dedication to his work was phenomenal. More
by Mazda
Employees Worked With
Ibrahim Abdellatif
June 03, 2017
Just bought another Mazda! I've been coming to Greenway Mazda for service ever since they took over from the prior ownership. When it was time to get a new car, I gave them a sh I've been coming to Greenway Mazda for service ever since they took over from the prior ownership. When it was time to get a new car, I gave them a shot, of course. Well, I had a very good buying experience and I love the car. I worked with Benny in sales but I've also come to know Angelica in service who has been very helpful. I've also met the GM, Steven Dean, a few times and he has always made me feel welcome and appreciated. More
by Steven T.
Employees Worked With
Angelica Mossman, Bennie Brown
May 08, 2017
Wish we had never stopped here We found a CX-5 we were interested in. The sales rep, Larry, told us he didn't know about cars and couldn't answer questions but he talked on and on ( We found a CX-5 we were interested in. The sales rep, Larry, told us he didn't know about cars and couldn't answer questions but he talked on and on (approximately 2 hours) until the finance agent had the paperwork ready. He told us what was included as he rapidly showed us where to sign. After getting home, we realized there was over $4500 in charges on an extended service plan and gap insurance that, yes, he'd told us was included but not that it was additional costs we were paying for things we didn't want, When I called back two days later to cancel those extras, he told me that he had submitted the paperwork late the evening we bought the car so he couldn't do anything about it. The insurance company had not received the paper work but said we could cancel those policies at any time and I should talk to the dealership manager. I tried multiple times to reach the manager but he was always in a meeting or at lunch. Finally the receptionist asked if she could help. I explained the situation and she told me, sure, she had a form I could come in and sign any time to have these two items removed which I did. It took almost three months and multiple follow-up calls before the refunds were made to the loan company. I actually like the car but wish we had never stopped at Greenway Mazda or would have been wise enough to walk away when things felt weird. More
by Cathy
Employees Worked With
Larry,
April 21, 2017
Professional, no hassles Came to greenway late in the buying process and I am glad I did Love the car (cx-5) and the buying process was just as good Thanks so much to Thomas Came to greenway late in the buying process and I am glad I did Love the car (cx-5) and the buying process was just as good Thanks so much to Thomas and Steve More
by Ron
Employees Worked With
Thomas Garrison
April 11, 2017
What a fraud dealership - absolutely flabbergasted Greenway Mazda invited me to the dealership with a free gift offer just to visit the dealership. It was clearly written that no purchase was necessary Greenway Mazda invited me to the dealership with a free gift offer just to visit the dealership. It was clearly written that no purchase was necessary. When I visited them, first they made me fill up all sorts of information including social security numbers of my wife and me - ostensible reason was they needed to report to IRS if I won a bigger prize (5000$). Then they negotiated with me to buy a vehicle or do an exchange with my vehicle. I told them very clearly that I was not there for buying or exchanging a vehicle. After a few days I got an alert from the credit bureau that they pulled up my credit report. Not only this, I got a letter from them today informing me that I had applied to them for vehicle financing and that they were sorry that they could not provide credit to me. I am absolutely flabbergasted with their act of deception. I strongly protest against this and I am inclined to report this to all social media sites and BB. Please note: All of the questions below don't apply to my case. More
by SG
Employees Worked With
Don't remember the employee
March 28, 2017
Zoom zoom I would recommend people looking for a vehicle to go to Green Way Mazda. My experience was A+. They treated me like family. There was no pressure from I would recommend people looking for a vehicle to go to Green Way Mazda. My experience was A+. They treated me like family. There was no pressure from anyone. I even took a little tour through the service department and found them to be just as helpful. More
by Zoom zoom
Employees Worked With
Kevin Brunetti
March 25, 2017
Came in for a test drive, left with a bad feeling My wife and I are looking for a new car. After narrowing our options, we decided to look at the Mazda3, the Volkswagen Golf, the Honda Civic, and the My wife and I are looking for a new car. After narrowing our options, we decided to look at the Mazda3, the Volkswagen Golf, the Honda Civic, and the Kia Soul. We are just starting the process, so we are going around to dealerships for test drives to get a feel for the cars and their features. We went to Greeenway Mazda at about 1:30 on a Friday and met Lee Simpson. Of course, we didn't know his name at this point as he did not introduce himself. But I explained that we would like a test drive and which cars we had narrowed our search to. We went to the lot and found a Mazda3 to test. We had a short, silent test drive along the feeder. The test drive was basically down the feeder to the first light, take the turnaround, take the next turnaround and back to the dealership. During the entire test drive, I felt that Lee didn't want us there and that he didn't really want to give us a test drive. Almost like he was being inconvenienced by giving us a test drive. At the end of the test drive, he said, "You got what you needed?". I just wanted to go at that point. So I said, "Yes, sir. Thank you." and we left. The only reason I know his name is because he gave us his card right before we left. He never explained any of the features of the car, showed us anything about the car, or expressed any interest in what we were looking for in a new vehicle. Now I'm going to have to visit another Mazda dealer to get a real test drive. Because I really got nothing out of my test drive at Greenway. More
by agiuoco
Employees Worked With
Lee Simpson
March 08, 2017
They will tell you anything to get you in there. I filled out the on line app. and sent it in There was not a hour gone by before greenway mazda started calling me.Yes Mr Walker we can finance you a I filled out the on line app. and sent it in There was not a hour gone by before greenway mazda started calling me.Yes Mr Walker we can finance you and you have a pre approval already. When can you come in?I tell them I can come in as early as the next day but before I do I am letting you know I do not have a cosigner. OK that is fine come in.Later I get e mail from the sales manager stating you have been pre approved so the next day I go in. I speak to Ibrahim who tells me he is the sales manager. He shows me a couple of cars go to finance then comes back, first thing out his mouth do you have a co signer? I told him I told you all in the beginning I did not so why have you wasted my time and gas? If I went off on you all first thing you would say is that I am crazy. Ibrahim said I am going to talk to finance manager and I will get back with you. Needless to say I have not heard nothing back from them except for the occasional you are pre approved schedule a time to come in.IF we keep allowing these dealers to keep doing this to people the will. Please take your business somewhere else. Thanks, Lamar Walker More
by tomorrow01
Employees Worked With
Ibrahim Abdellatif, Elhadji Toure
February 11, 2017
Deceptive deals Went to dealership to buy a CX nine at agreed-upon out the door price. Confirmed the agreed upon price at arrival with the sales associate. After doi Went to dealership to buy a CX nine at agreed-upon out the door price. Confirmed the agreed upon price at arrival with the sales associate. After doing the whole process of paperwork including application for credit check the dealership finance person returned with final price quote $2000 more than the agreed upon price. Apparently there is a required "complimentary" service package for 12 months covering car wash and oil change worth $1900 which was added to the cost. And the manager that had initially agreed to the deal has left the dealership. The general manager's rationalization was "why didn't you buy the car at that time? Mazda promotions change all the time and we cannot honor the previous agreed upon price." He completely ignored the fact that cost change is due largely to this "complimentary" package. Regardless we walked away from the deal. Would recommend against dealing with this dealership and if you do don't be surprised if last seconds charges are added despite multiple reassurances regarding out the door price. More
by Carbuyer123
Employees Worked With
Blank (prefer not to name), largely management culture issue
