Greenway Mazda

Professional, friendly experience Wife and I had to fly into Houston to help daughter with the purchase of her first new vehicle. We had a couple ideas about what she wanted to drive Wife and I had to fly into Houston to help daughter with the purchase of her first new vehicle. We had a couple ideas about what she wanted to drive and put together a list of dealerships to check out. After hours of research about vehicles, dealerships, etc., we arrived in Houston armed with as much information about what we would purchase and from what dealership. After a couple dealership visits we stopped at Greenway Mazda, and made up our minds that this was the place to purchase. Their 'vibe', if you will, left us at ease knowing that we would have our needs and wants addressed to our satisfaction. Their knowledge, professionalism, friendliness and understanding of our budget, saw us driving off their lot with a spanky new Mazda 3! Salesman Keith, receptionist, finance gal, director of sales, even the parts manager treated us like family. As my wife and I depart back to California, we are comforted by the fact that our daughter is in a great car at an affordable price with the support of Greenway Mazda if she should ever need them. I have no stake in this business, this is my honest experience over the Presidents' Day weekend. More

Lack of integrity Came in for a recall fix and oil change. I had a coupon from this same dealer that offered Free Lifetime oil changes. "FREE Lifetime Oil Changes. Don' Came in for a recall fix and oil change. I had a coupon from this same dealer that offered Free Lifetime oil changes. "FREE Lifetime Oil Changes. Don't forget that as a thank you for purchasing your new Mazda from Greeneater Mazda you receive FREE Lifetime Oil Changes". Instead of honoring the coupon, both the Service Manager and the General Manager refused to recognize the offer. Instead, both blamed the previous owner and Mazda directly for having erroneously mailing out the coupon. The GM said that he did not feel obliged to honor the previous owners coupon. He also claimed that even if Mazda was responsible for the error that they would also not honor the certificate. Mazda, what do you have to say? I say "false advertising" and/or bait and switch. Is this what I can expect from Mazda and its dealers going forward? Perhaps I have bought my last Mazda. More

Join the Mazda family I've always dreaded purchasing new cars from a dealer until I walked into Greenway Mazda. The experience was pleasant, pressure free and we got every I've always dreaded purchasing new cars from a dealer until I walked into Greenway Mazda. The experience was pleasant, pressure free and we got everything worked out in under 2 hours! The people we worked with were friendly, knowledgeable and wanted us to get the best price possible for our purchase. I highly recommend you visit them if you are planning to join the Mazda family! An A++++ experience!! More

Unorganized Had an appointment but they took people who did not before me. What was the purpose of the appointment? Going to parkway Mazda where I purchased. Had an appointment but they took people who did not before me. What was the purpose of the appointment? Going to parkway Mazda where I purchased. More

Worst Experience in 25 Years Buyers beware. I went to this Dealership on 7/7/2015 to purchase a 2015 Mazda 6. There were two vehicles I was interested in. One was listed at $16977 Buyers beware. I went to this Dealership on 7/7/2015 to purchase a 2015 Mazda 6. There were two vehicles I was interested in. One was listed at $16977 and had 28k miles, and the other was going for $17477 and had 33k miles. Both of these vehicles were supposed be CPOs. I first looked at the one with 28k miles, and found that the lever that lifts the driver's seat (up/down) was broken along with the arm rest. So I ruled that one out. I then look at the second car and found the same problem (up/down lever broken). I also asked the reason for the difference in price, and no one could answer it. I have always been wary about previous rental cars, and this just confirmed it. I also thought that a CPO car is supposed to go through 150 points inspection including the interior. I guess this dealership does not take that seriously. I then decided to opt for a 2014 Mazda 6 that had 20k miles and was list a $19998. I tested the car with the salesperson who showed total disinterest in showcasing the car. My wife and I had to tell him to tell us about the features. When I said to him "you don't talk much do you?” his response was” I am just sitting back here enjoying the ride..." What? So I offered a price which was accepted, then I signed the paperwork, got insurance for the car and went to financing. I supplied my credit scores beforehand, which averaged at around 730. Because of the discount they gave on the price of the car, they decided to jack up the interest rate to 5% when I was putting at least 8k down. I actually thought that the finance lady was joking until I saw that she was really serious. Of course I walked out, because this interest rate is even higher than my current mortgage. Furthermore I purchased an Acura MDX a few months earlier at 1.9%. I am actually better off buying a new car and getting 0%. We are extremely disappointed because my wife really liked the car, and we wasted an entire afternoon talking to these guys. Needless to say, that this was the worse experience I have had from a dealership in 25 years. Just got a loan from my Credit Union. I guess I should have done that first. More

Great Online Buying Experience I recently purchased a certified preowned Mazda 3 from Greenway. Negotiated all of the details by email/phone from home in Louisiana and then flew t I recently purchased a certified preowned Mazda 3 from Greenway. Negotiated all of the details by email/phone from home in Louisiana and then flew to Houston on cheap Southwest flight Houston, they picked me up at airport and took me to dealership to sign papers and drive car home. The car was exactly as stated and could not have been happier with the money I saved over buying in Louisiana. Overall a stress free experience, and thanks to Kevin again for picking me up at airport! More

Need work on executing as a team I found this dealer from an online car listing that I was interested in, I live in San Antonio. Requested the car fax report for the car I was interes I found this dealer from an online car listing that I was interested in, I live in San Antonio. Requested the car fax report for the car I was interested in and at first was sent a link that required a user name and password to log in to a system. Second time I was sent the carfax for the wrong vehicle. Finally I found the link on the dealer website, but it was about mid-way through the page and kind of hard to find. Working with Rachelle and Drew went fairly well. Rachelle was good about quickly answering my questions and was good to my friend who went to check the vehicle out in person for me. Once I said I wanted to purchase the vehicle that's when everything went down hill. Funny enough. I really felt that I was a bother to Elhadji. Drew told me that they could drive the car to me with the paperwork and I could send it all back with the driver, Elhadji said no. Which would have been fine, except the day he said the papers would be going out somehow the overnight service didn't come to pick up mail that day. I finally get the paperwork and am able to put it back in the mail the next day except this delivery service doesn't deliver on Saturdays. Fine, but Elhadji should get it Monday morning. I track it and see it's delivered at 10:30, but by 11 I still haven't heard from Elhadji. I call to make sure he gets it and leave a message. By 12:30 I still haven't heard anything from anybody at Greenway. I call Drew and tell him that the package has been there since 10:30 that morning can he please do something. By 2:30 I still haven't heard anything so I call again and leave a message. Finally get a call back from Drew just before 3 and I won't be getting my car until noon tomorrow. Plenty of other people seem to have a good experience with this dealership so I think if you are in front of them they do well. But if doing things over the phone then they don't seem to care. Which I don't understand, isn't a sale a sale? Maybe put the finance people on commission as well so they care about getting the deal done as well. Elhadji was a black hole and even when I was speaking to him I felt like I was bothering him and he had other more important things to do. *UPDATE* After my review posted, Drew called and offered me a gas card, to make up for my bad experience. I would recommend having a company wide meeting to stress the importance of internal communication and providing a consistent message to the customer. More

One word: Love I absolutely love my car and it is mostly because of the service and quality people at Greenway Mazda. I have now purchased both a new and used vehicl I absolutely love my car and it is mostly because of the service and quality people at Greenway Mazda. I have now purchased both a new and used vehicle from these guys and I will never go anywhere else. The culture here is very welcoming; they truly care about you like family. I admit I am not an easy customer, but they jumped through hoops for me. From the second you step on the lot until you walk out of Finance, you will be nothing less than satisfied. More