Greenway Mazda

Came in for a test drive, left with a bad feeling My wife and I are looking for a new car. After narrowing our options, we decided to look at the Mazda3, the Volkswagen Golf, the Honda Civic, and the My wife and I are looking for a new car. After narrowing our options, we decided to look at the Mazda3, the Volkswagen Golf, the Honda Civic, and the Kia Soul. We are just starting the process, so we are going around to dealerships for test drives to get a feel for the cars and their features. We went to Greeenway Mazda at about 1:30 on a Friday and met Lee Simpson. Of course, we didn't know his name at this point as he did not introduce himself. But I explained that we would like a test drive and which cars we had narrowed our search to. We went to the lot and found a Mazda3 to test. We had a short, silent test drive along the feeder. The test drive was basically down the feeder to the first light, take the turnaround, take the next turnaround and back to the dealership. During the entire test drive, I felt that Lee didn't want us there and that he didn't really want to give us a test drive. Almost like he was being inconvenienced by giving us a test drive. At the end of the test drive, he said, "You got what you needed?". I just wanted to go at that point. So I said, "Yes, sir. Thank you." and we left. The only reason I know his name is because he gave us his card right before we left. He never explained any of the features of the car, showed us anything about the car, or expressed any interest in what we were looking for in a new vehicle. Now I'm going to have to visit another Mazda dealer to get a real test drive. Because I really got nothing out of my test drive at Greenway. More

They will tell you anything to get you in there. I filled out the on line app. and sent it in There was not a hour gone by before greenway mazda started calling me.Yes Mr Walker we can finance you a I filled out the on line app. and sent it in There was not a hour gone by before greenway mazda started calling me.Yes Mr Walker we can finance you and you have a pre approval already. When can you come in?I tell them I can come in as early as the next day but before I do I am letting you know I do not have a cosigner. OK that is fine come in.Later I get e mail from the sales manager stating you have been pre approved so the next day I go in. I speak to Ibrahim who tells me he is the sales manager. He shows me a couple of cars go to finance then comes back, first thing out his mouth do you have a co signer? I told him I told you all in the beginning I did not so why have you wasted my time and gas? If I went off on you all first thing you would say is that I am crazy. Ibrahim said I am going to talk to finance manager and I will get back with you. Needless to say I have not heard nothing back from them except for the occasional you are pre approved schedule a time to come in.IF we keep allowing these dealers to keep doing this to people the will. Please take your business somewhere else. Thanks, Lamar Walker More

Deceptive deals Went to dealership to buy a CX nine at agreed-upon out the door price. Confirmed the agreed upon price at arrival with the sales associate. After doi Went to dealership to buy a CX nine at agreed-upon out the door price. Confirmed the agreed upon price at arrival with the sales associate. After doing the whole process of paperwork including application for credit check the dealership finance person returned with final price quote $2000 more than the agreed upon price. Apparently there is a required "complimentary" service package for 12 months covering car wash and oil change worth $1900 which was added to the cost. And the manager that had initially agreed to the deal has left the dealership. The general manager's rationalization was "why didn't you buy the car at that time? Mazda promotions change all the time and we cannot honor the previous agreed upon price." He completely ignored the fact that cost change is due largely to this "complimentary" package. Regardless we walked away from the deal. Would recommend against dealing with this dealership and if you do don't be surprised if last seconds charges are added despite multiple reassurances regarding out the door price. More

Great buying experience! Smooth, curteous, and a helpful. I spent several weeks and visits to several dealerships and online websites like carvana before actually buying with Ibrahim Abdellatif at Greenway Ma I spent several weeks and visits to several dealerships and online websites like carvana before actually buying with Ibrahim Abdellatif at Greenway Mazda. I was able to get the best of both worlds good price and great service without all the hassle. The car was everything I expected from the online postings and Ibrahim was really nice and great to work with. Even though I came in late in the evening, we were able to work something out right away, smooth, and with the service you'd expect from a great dealership. More

They make it a painless process. I started out at another Mazda dealership and kept getting pushed around on the price. I contacted Steve Dean through the Internet chat process and he I started out at another Mazda dealership and kept getting pushed around on the price. I contacted Steve Dean through the Internet chat process and he worked with me to get me what I wanted and could comfortably afford. On arrival Cedric English showed me all the important safety and technical features of the vehicle. He really knows the cars in and out. We had a few bumps in the road with my paperwork but it never became a big deal. Steve and Cedric kept me updated and helped me through the process. I love my cx-5! More

Poor Communication From Seller Through surfing online I saw that a car that I was interested in was located at Greenway Mazda. As with any other car I had found I submitted a reques Through surfing online I saw that a car that I was interested in was located at Greenway Mazda. As with any other car I had found I submitted a request for more information to which I received a call from a salesman. The salesman then informed me that the car was out for service and would be back later in the week. I then explained to the salesman that I was really interested in the car and I was willing to put down a deposit for them to hold the car for me. The seller stated that he would get me the necessary information. After attempting to contact the seller for an entire day to get the paper work I finally decided to contact the manager. I was then told the car was sold the exact day after I spent an entire day trying to put down a deposit. The seller claimed that he had no knowledge of this sale, and the manager claimed he had no knowledge of someone attempting to put a deposit on that car. This obviously means that there is a serious lack of communication on the part of everyone at the dealership. The manager stated that he would call me back regarding a solution since the seller dropped the ball and I had texts to show that I spent an entire day trying to put a deposit on this car. This dealership clearly lacks leadership and none of the employees are on the same page with management. I have in the past purchased 3 Mazda 6s, a 2010 from Munday, 2014 from Jeff Haas and a 2015 from Russell and Smith. This was by far the worse experience that I have had at a Mazda dealership. If you are in the market for a Mazda contact Jerrell at Munday or Gilton at Russell and Smith, stay away from Greenway. More

Robert Wong is Superman Robert was a Superman with my fob. I somehow had opened the wrong side and it was a disaster. Robert was a wiz and fixed in a matter of minutes. Robert was a Superman with my fob. I somehow had opened the wrong side and it was a disaster. Robert was a wiz and fixed in a matter of minutes. More

Great experience overall I visited several car dealers for days before I went to Greenway Mazda, and I actually planned to visit other car dealerships after Mazda, but the ser I visited several car dealers for days before I went to Greenway Mazda, and I actually planned to visit other car dealerships after Mazda, but the service was so good since the beginning that I decided to stay there and stop looking for cars somewhere else. Cedric English, my sales guy, was courteous patient and got me a good deal for my 2016 CX-5. I needed help taking my car home and he voluntarily offered to do it which he did. The financing process was also transparent and smooth. It was a good experience overall. More

New owners, new management, new experience My wife and I recently purchased a 2016 CX-9. If you're looking at a premium three row SUV you should give the new Signature Series CX-9 a look, I thi My wife and I recently purchased a 2016 CX-9. If you're looking at a premium three row SUV you should give the new Signature Series CX-9 a look, I think you'll be impressed. Equally impressive was our experience with Greenway Mazda. This dealership is under new ownership and management. They seemed to sincerely want to earn our business. Our salesman Devin Jones was knowledgeable and courteous. There was no high pressure sales here, After getting a quote from Devin on the car we wanted we shopped a few other dealerships for comparisons. We soon returned to Greenway for several reasons, If possible I would prefer to do business close to home, the deal offered was as good or better than the competition and best of all was the dealer experience. We really were treated like family. On every visit to Greenway Owner/Manager, Steve Dean has greeted us and inquired about our experience. He goes out of his way to make sure you are satisfied and wants to know how they might improve. In a world where respect and customer service seems to be in short supply it's good to see a business that from the top down treats both their employees and customers with the respect they deserve. One last shout out, Keara Keith in finance was first class in customer service as well!! Thanks Greenway for making our car purchase enjoyable. More

Excellent customer service from Service Department I have always bring my car to this dealership for service, from oil change to many other maintenance services. The service staff are amazing! Robert I have always bring my car to this dealership for service, from oil change to many other maintenance services. The service staff are amazing! Robert and Belter were so nice! The dealership also have nice comfortable tables and wifi where you can sit and work while waiting for your car. Highly recommend this service department! Janet T., Missouri City More