Greenway Mazda

Francisco Villa was my sales consultant and he was great. Friendly, knowledgeable and not pushy. After the car was ordered he kept me updated on delivery dates, status etc. When picking up the vehicle, the p Friendly, knowledgeable and not pushy. After the car was ordered he kept me updated on delivery dates, status etc. When picking up the vehicle, the process was smooth and efficient. I would definitely purchase another car from Greenway Mazda. More

Friendly, professional, communication via text, email, in-person status of car, answered questions, punctual, neat appearance in-person status of car, answered questions, punctual, neat appearance More

Car wash with oil change and tire rotation. Service writer was great, kept me informed. Service writer was great, kept me informed. More

Antonio made service seamless. He is a challenge solver. The whole department is efficient. I also like the texts showing the car in progress of service. They even provide a video He is a challenge solver. The whole department is efficient. I also like the texts showing the car in progress of service. They even provide a video of any issues that you can approve or not allow without being at the dealer. Excellent! More

Went very smoothly. Christopher was very knowledgeable and helpful. Nice to get the car washed as part of service. Christopher was very knowledgeable and helpful. Nice to get the car washed as part of service. More

Vincent was great, very knowledgeable and nice, answered all my questions and I made a decision to buy a car all my questions and I made a decision to buy a car More

Very pleasant atmosphere and very polite workers. It didn’t take long to get my car serviced. It didn’t take long to get my car serviced. More

Greenway Mazda will scam you. I've kept my mouth shut on public outlets until today. I encourage anyone looking to do business with greenway to look elsewhere. I'm here to tell y I've kept my mouth shut on public outlets until today. I encourage anyone looking to do business with greenway to look elsewhere. I'm here to tell you how they really are. They will do what ever they must to get the most money out of you. I have tried in vain to get into contact with anyone willing to help me. We traded in our vehicle on July 18th, it was a grueling process that drained us mentally jumping through the financial hoops provided to us such as: the sticker claiming the vehicle was certified but finance telling us it was not. The addition of services that we did not need nor request and were told they couldn't take off that made the car almost 9k higher than sticker. The car had a defective screen, we asked for it to be replaced, we had it in writing from the manager and proof of a conversation in which we were told it would happen. It has not happened. They refused to give us the signed paper from the manager, who, when looking at the website is just some random person in the finance department. The car itself, was not detailed when it was given to us, we had to pay for it to be detailed to remove the cigarette tar and stain filled seats, water droplets on the ceiling from where they hadn't closed the roof all the way on a convertible. We were told if we had issues then we were to contact the used car sales manager, I emailed him once then sent two follow ups with all the proof in the world through photos but he never once cared. However our sales person, Vincent, told us over the phone he had seen the email. So why were we never contacted? I guess we don't matter. On July 28th a car payment was pulled by our lien company which is the date we generally paid our car payment however the car had been sold for ten days at this point. We contacted them immediately and were told Greenway hadn't paid them. We contact greenway the same day, they said they'd sent it electronically on the 27th for $29,142.71. We requested proof of that for our lien company, which we got so we have proof. It is also our CONTRACTED pay off amount we expected that money back because someone, not us, made a mistake. So we were expecting a refund of our car payment from either our lien company or greenway. We've had no follow up. We call our lien company today, come to find out, Mazda called them on August 1st to ADJUST the payoff amount sub our last payment. So in reality, Greenway paid off $28,469.55 as of August 2nd. I'd love to know how that makes sense, how its legal, how they're even able to void our entire contract and think we either wouldn't notice or not expect to receive the $673.16 difference. We tried to contact Trey, the finance manager who helped us the day of purchase only to be told we'd have to hear from accounting. We've tried to call accounting multiple times. No response AS USUAL. I've tried to contact corporate only to be told a number magically can't be pulled up by Rinannon. I've never had a worse experience buying a car in my entire life. I'm near distraught trying to figure out what we're going to do. $600 isn't a lot to Greenway obviously, but to two young people, trading in their car to get a lower monthly payment, just trying to get by in these hard times- it's been terrible. I feel preyed on. And I hope this gets fixed as soon as possible. More

The sales team was very helpful and diligent in securing me a great deal on the car I wanted at a great price. me a great deal on the car I wanted at a great price. More

I bought my car from them a month ago, and I love my car, but it’s been quite an experience. We worked with Vincent, and originally were going to back out because everything just felt weird. There were two l but it’s been quite an experience. We worked with Vincent, and originally were going to back out because everything just felt weird. There were two lights on the dash of the car (tire pressure and blind spot monitor), a few cosmetic things (missing tow hook covers and passenger mirror cover), but a good price and it drove great. The manager knew exactly what he was doing and actually worked with us and we ended up leaving happy. He had the lights looked at in their service center while we talked, and they told us they had already ordered the missing parts days ago so they would call us as soon as they had them. After two and a half weeks without hearing from them, we decided to call and after the Parts Department didn’t pick up, we called Vincent directly who said he would call us right back because he was with a customer at the time. He never called back. So the following week we called the parts department again and got the manager. He was super helpful and got everything done fast, but told us they were never told to ordered the parts. 4 days after that call the parts were ready to go. So thank you Juan for taking great care of us. Overall, I am very happy with my car, but just be prepared for complications if you choose to buy from Greenway More