Greenway Mazda

Very pleasant atmosphere and very polite workers. It didn’t take long to get my car serviced. It didn’t take long to get my car serviced. More

Greenway Mazda will scam you. I've kept my mouth shut on public outlets until today. I encourage anyone looking to do business with greenway to look elsewhere. I'm here to tell y I've kept my mouth shut on public outlets until today. I encourage anyone looking to do business with greenway to look elsewhere. I'm here to tell you how they really are. They will do what ever they must to get the most money out of you. I have tried in vain to get into contact with anyone willing to help me. We traded in our vehicle on July 18th, it was a grueling process that drained us mentally jumping through the financial hoops provided to us such as: the sticker claiming the vehicle was certified but finance telling us it was not. The addition of services that we did not need nor request and were told they couldn't take off that made the car almost 9k higher than sticker. The car had a defective screen, we asked for it to be replaced, we had it in writing from the manager and proof of a conversation in which we were told it would happen. It has not happened. They refused to give us the signed paper from the manager, who, when looking at the website is just some random person in the finance department. The car itself, was not detailed when it was given to us, we had to pay for it to be detailed to remove the cigarette tar and stain filled seats, water droplets on the ceiling from where they hadn't closed the roof all the way on a convertible. We were told if we had issues then we were to contact the used car sales manager, I emailed him once then sent two follow ups with all the proof in the world through photos but he never once cared. However our sales person, Vincent, told us over the phone he had seen the email. So why were we never contacted? I guess we don't matter. On July 28th a car payment was pulled by our lien company which is the date we generally paid our car payment however the car had been sold for ten days at this point. We contacted them immediately and were told Greenway hadn't paid them. We contact greenway the same day, they said they'd sent it electronically on the 27th for $29,142.71. We requested proof of that for our lien company, which we got so we have proof. It is also our CONTRACTED pay off amount we expected that money back because someone, not us, made a mistake. So we were expecting a refund of our car payment from either our lien company or greenway. We've had no follow up. We call our lien company today, come to find out, Mazda called them on August 1st to ADJUST the payoff amount sub our last payment. So in reality, Greenway paid off $28,469.55 as of August 2nd. I'd love to know how that makes sense, how its legal, how they're even able to void our entire contract and think we either wouldn't notice or not expect to receive the $673.16 difference. We tried to contact Trey, the finance manager who helped us the day of purchase only to be told we'd have to hear from accounting. We've tried to call accounting multiple times. No response AS USUAL. I've tried to contact corporate only to be told a number magically can't be pulled up by Rinannon. I've never had a worse experience buying a car in my entire life. I'm near distraught trying to figure out what we're going to do. $600 isn't a lot to Greenway obviously, but to two young people, trading in their car to get a lower monthly payment, just trying to get by in these hard times- it's been terrible. I feel preyed on. And I hope this gets fixed as soon as possible. More

The sales team was very helpful and diligent in securing me a great deal on the car I wanted at a great price. me a great deal on the car I wanted at a great price. More

I bought my car from them a month ago, and I love my car, but it’s been quite an experience. We worked with Vincent, and originally were going to back out because everything just felt weird. There were two l but it’s been quite an experience. We worked with Vincent, and originally were going to back out because everything just felt weird. There were two lights on the dash of the car (tire pressure and blind spot monitor), a few cosmetic things (missing tow hook covers and passenger mirror cover), but a good price and it drove great. The manager knew exactly what he was doing and actually worked with us and we ended up leaving happy. He had the lights looked at in their service center while we talked, and they told us they had already ordered the missing parts days ago so they would call us as soon as they had them. After two and a half weeks without hearing from them, we decided to call and after the Parts Department didn’t pick up, we called Vincent directly who said he would call us right back because he was with a customer at the time. He never called back. So the following week we called the parts department again and got the manager. He was super helpful and got everything done fast, but told us they were never told to ordered the parts. 4 days after that call the parts were ready to go. So thank you Juan for taking great care of us. Overall, I am very happy with my car, but just be prepared for complications if you choose to buy from Greenway More

Never received a call back from the salesman that showed me the 2012 Jeep. The only thing I ever heard was that it was now sold. Left several messages trying to check on when it would be available and out o me the 2012 Jeep. The only thing I ever heard was that it was now sold. Left several messages trying to check on when it would be available and out of their shop with the part replacement but … nothing. I wouldn’t ask them for the time of day. More

The service provided was excellent. The waiting area was clean and comfortable. The representative assisting provided a good estimate regarding the time it would take to service my ve The waiting area was clean and comfortable. The representative assisting provided a good estimate regarding the time it would take to service my vehicle. More

Bought a new CX-30 from Curtis White at Greenway Mazda and he made the process very easy, answered my questions and got me the car I wanted. I’m so happy with my vehicle and would work with him again! and he made the process very easy, answered my questions and got me the car I wanted. I’m so happy with my vehicle and would work with him again! More

A very positive customer experience working with our dealer, Greenway Mazda, to repair an issue with a sound emanating from the chassis. We received a warm greeting from Service Advisor, Christopher Br dealer, Greenway Mazda, to repair an issue with a sound emanating from the chassis. We received a warm greeting from Service Advisor, Christopher Branch, upon arrival at the service department. Mr. Branch reviewed our vehicle history and determined that the repair would be covered under our vehicle warranty. This was good news and provided assurance to us that Greenway Mazda stands behind their service to the vehicles they sell to very satisfied customers like us. Mr. Branch arranged an Uber transport for me so I could return home and continue work on other projects. Working with the Service Technician, Mr. Branch provided regular service updates including a video from the Service Technician identifying the problem and the repair solution. With parts in stock, we were able to pick up our vehicle with a same day turnaround thanks to the good people at Greenway Mazda. There are a lot of great dealerships along the Southwest Freeway in Houston. If you are looking for a wise investment and great service after the sale, look no further than Greenway Mazda. They are the sales and service professionals in Houston. More