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Greenway Mazda

Houston, TX

4.7
633 Reviews
Let's break down just how much we have to offer here at Greenway Mazda, so you can feel more at home from the second you walk through the doors to our showroom. Not only do we offer an awesome array of excellent new Mazda models on location, but we also have a huge inventory of used cars at our dealership as well. When you select the perfect model for your automotive needs, our finance team will work with you to find the best way to make you a car owner, on the best possible car loan and Mazda lease for your specific needs. Once you're an owner, Greenway Mazda is still here to help you have the best experience possible. Our customers love our on-site car service and maintenance staff and department, where highly trained technicians use the best equipment and only certified Mazda parts on your car, keeping your model running smoothly and reliably for years to come. For the entire car buying and ownership process, Greenway Mazda is here to help. If you are interested in more information about any of the products or services we have to offer here, come in and visit us soon! We are located at 9951 Southwest Fwy Houston, Texas, and proudly serve drivers from The Woodlands, Humble, Spring and League City as well.
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9951 Southwest Fwy

Houston, TX

77074

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Showing 633 reviews

August 09, 2024

I did not have experience with Mr. Gillani, therefore can not provide any feedback. My purchase experience while went almost smooth at the beginning, was extremely fradulent at the end More

by Emil
Recommend Dealer
No
Employees Worked With
Kyle James, Mr. Ari, Steve Mendez.
Aug 12, 2024 -

Greenway Mazda responded

Emil, this situation is very concerning and does not reflect the standards we strive to uphold. We take allegations like these seriously and would appreciate the opportunity to investigate further. Please reach out directly so we can address your concerns promptly. Thank you, Jose Martinez - General Sales Manager - 281-562-8706

Aug 12, 2024 -

Emil responded

Mr. Martinez, Thank you for your response and I need to update my review with the following. The documents that were missing were emailed to me in less than 24h after I addressed the issue. They truly reflect our negotiation process and the price I signed. However, I emailed to you and other responsible parties my written statement with annotated PDFs of the signed consent and its draft, and my concerns regarding the transparency in the negotiation process with your employee, Kyle James. Briefly, Kyle was not transparent during our communication with him, starting from the first phone call and throughout our communication in person. Obviously, Kyle did not communicate my negotiation requests with his manager, Mr. Ari Imanraharja, while claiming that he did. My latter claim is stemming from the observable confusion of Mr. Imanraharja and his unawareness of my negotiated price. But thanks to Mr. Mendez keeping the drafts of our handwritten negotiation process and after sending them to me, I explained the negotiation process with Kyle, starting with a promised discounted price during our phone conversation (asking you to check the recorded call). Also, I addressed the lack of easy-to-read written explanations of each fee in the itemized price of the initial offer, and whether they are legally required or can be declined by a customer. This may be the same practice used in all dealerships, but it open doors for the manipulation and misunderstanding, both experienced in my case. Assuming the high level of standards you claim the company to hold, I would expect to have such clear explanations to ensure transparent and outstanding customer experience and ensure prevention of manipulations by each party (salesperson and customer). This approach will significantly differ your company as the most transparent and trusted one, rather than keeping in a "yet-another-dealership-to-deal-with-care" category. Thank you for addressing my concerns and hope to see the results of high standards of your company! Emil-Unsatisfied customer

Oct 02, 2024 -

Greenway Mazda responded

Thank you for working with us, Emil. We're glad we could come to a settlement and resolve this matter. If there's anything else we can do for you, please reach out. Take care!

August 05, 2024

My wife and I were looking for a new car and she fell in love with the CX5. We were not in a hurry to purchase but the process was so simple and easy we bought it on the spot. Everyone we met at the dealers More

by terry.hinkle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Reyna, Aazan Khan
Aug 05, 2024 -

Greenway Mazda responded

Terry, we're delighted to hear that you and your wife had such a smooth experience at Greenway Mazda! Enjoy the new Mazda CX-5, and thanks for choosing us!

August 05, 2024

The moment I spoke to Jose Tabush, it was smooth sailing. He helped me so much to lease the car of my choice that everything was good. His manager was also supportive. I was able to trade in my old mazda cx- More

by Praveen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Tabush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Greenway Mazda responded

We're delighted to hear that Jose and his manager made your leasing experience smooth at Greenway Mazda. Enjoy your new CX-5 Premium, and thanks for the fantastic feedback!

August 05, 2024

They will help you as much as possible to get your car and make you happy More

by Hany rezk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rahim Gillani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Azan
Aug 05, 2024 -

Greenway Mazda responded

We greatly appreciate this feedback. Thanks for trusting Greenway Mazda with your purchasing needs.

July 31, 2024

Excellent service, and our service representative (Christopher) is outstanding. We would definitely recommend him and Greenway to others. More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rahim Gillani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Gauvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Eason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Amador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Deloza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Esteban Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher
Jul 31, 2024 -

Greenway Mazda responded

Anthony, thank you for recommending Christopher and Greenway Mazda! We're delighted to hear about your excellent service experience.

July 24, 2024

I really enjoyed working Chris. He was very informative. I really liked the videos I recieved of the issues with the car. d More

by claytonmcdaniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Eason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Amador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Esteban Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
Jul 24, 2024 -

Greenway Mazda responded

Clayton, we're glad to hear Chris provided you with informative service and helpful videos at Greenway Mazda. Thanks for the feedback!

June 29, 2024

Just bought our 4th vehicle from Greenway Mazda, we wouldn't go anywhere else. Consistently good service in the 10+ years we've been doing business with them. This time was no different, we left with a More

by melinda.s.theis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Assias provided exceptional service (and the trainee working with him that day). He explained and demonstrated all the car's features and technology. He also made sure I was all set up with the MyMazda App. Excellent personalized service.
Jul 01, 2024 -

Greenway Mazda responded

Thank you for your continued trust in Greenway Mazda over the years! We're delighted to hear that our consistent service and your latest experience met expectations. Enjoy your new car, and we look forward to serving you again!

June 15, 2024

I would love say that my entire experience has been positive but it unfortunately has not been. The only positive experience I have had is my awesome sales guy Aazan who tried really hard to make sure More

by Camille Zuniga
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Juan reyna
Jun 20, 2024 -

Greenway Mazda responded

Your experience is deeply concerning to read, Camille. We strive for transparency and customer satisfaction, so it's disappointing that we fell short in your case. I apologize for any miscommunication or inconvenience caused during your purchase process. Please reach out directly so we can address these issues and work towards a resolution together. Thank you, Jose Martinez - General Sales Manager - 281-562-8706

June 01, 2024

I bought my car here and wouldn't take it anywhere else for service. They are professional, efficient and keep me updated on progress. I trust them. More

by Fastdogs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Amador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service advisors Chris and Julius
Jun 03, 2024 -

Greenway Mazda responded

Thanks for sharing your experience! We're glad to hear that our Greenway Mazda team has earned your trust and keeps you well-informed. We look forward to continuing to serve you!

May 27, 2024

LA ATENCIÓN DEL VENDEDOR FUE MUY AMABLE Y TRATÓ DE AYUDARME EN TODO MOMENTO Y ME EXPLICÓ TODO LO QUE YO NECESITABA. POR ESO LE DOY UN 10. More

by Bosakewi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaniel Chilo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Andrade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Greenway Mazda responded

Gracias por compartir su experiencia! Nos alegra saber que ha recibido una atención amable y útil en Greenway Mazda. Apreciamos mucho sus palabras positivas, esperamos verle de nuevo pronto!

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