Greenway Kia of the Shoals

Very satisfied Your service manager Jarvis at Greenway Kia located in Sheffield, Alabama was very helpful. He does whats within his power to make sure you are a sati Your service manager Jarvis at Greenway Kia located in Sheffield, Alabama was very helpful. He does whats within his power to make sure you are a satisfied customer when you walk out his door. He's very professional and honest and always ready to right any wrong to please his customers. The technicians that i yave have experienced with are very knowledgeable and patient with you. They answer any questions you may have. The new ownership has made a great difference in services. More

Service I’m so glad that you guys kept Jarvis in the service department! After some of my experiences under the University name, if Jarvis wasn’t there, I wou I’m so glad that you guys kept Jarvis in the service department! After some of my experiences under the University name, if Jarvis wasn’t there, I would have been going somewhere else to have my car worked on non warrantied repairs. He always keeps me informed and never seems bothered by my nagging! Lol! Glad to see the changes being made over the entire dealership. More

Bought new car Easy way to buy a new car had a good experience would tell friends about it the sales man did a good jobs thanks alot Easy way to buy a new car had a good experience would tell friends about it the sales man did a good jobs thanks alot More

Thanks! Awesome service fast thanks for working with my crazy schedule! Will purchase my next car from greenway! I don’t really have much more to add but gre Awesome service fast thanks for working with my crazy schedule! Will purchase my next car from greenway! I don’t really have much more to add but great job. More

Less hassle of new car purchasing After my wife and I entertained the idea of trading in our 2015 Kia Soul for a new one we made an appointment with a sales representative Wayne. He sh After my wife and I entertained the idea of trading in our 2015 Kia Soul for a new one we made an appointment with a sales representative Wayne. He showed us what we wanted to see ,answered our questions and we sat down to discuss the bottom line and if it would work for us. I had a limit I was willing to pay monthly. The vehicle price was fine, but some negotiations were necessary related to trade in allowance and interest rates. Wayne had Pete manipulate the numbers so a compromise could be agreed upon. Then comes in Caylen for the financial contracting of the deal. After some hard decision making an additional warranty plan was purchased. I watched the clock and the total elapsed time was 3.5 hours including a pre flight orientation of the phone link and electronic options. The vehicle was filled with fuel and washed up before we egressed the dealership. Given the amount of paperwork involved the purchasing probably went about as fast as possible. Overall we were very pleased with this normally painful experience. Great job to Greenways sales staff. A note of disappointment for the service department. Our 2015 Kia Soul was in the service department which is the reason we had considered the trade in. The problem it had was not covered by the warranty which was not surprising, what was surprising and quite disappointing was the fact that the parts to repair the car were marked up 29 percent over what I could buy them for from a oem Kia parts dealer , that’s real bonified Kia marked on the bag parts. I was told this by a service department representative, and that they could not give me a better price for said parts which is bull s#*t! That being said , you can pay for the extra warranty now or get shafted later when you have car repaired for something not covered by the factory warranty. More

great service First of all I would like to say that you have a wonderful asset with Jarvis in the service center. He always is kind and informative to all of his cu First of all I would like to say that you have a wonderful asset with Jarvis in the service center. He always is kind and informative to all of his customers. I think there was some confusion on the rental car issue, because I was without a vehicle for a month. Praise God that I was able to use a couple other cars during this time. Keep up the good work service team. More

Kia a compelling product. Kia has a compelling product. Salesman very knowledgeable about product and competitors. We wanted the right blend of vehicle safety, value and servic Kia has a compelling product. Salesman very knowledgeable about product and competitors. We wanted the right blend of vehicle safety, value and service. Found it here. More

lease Car Had a lease car that I needed to turn in and wanted to purchase another one. They seemed confused on what the process was and told me I needed to call Had a lease car that I needed to turn in and wanted to purchase another one. They seemed confused on what the process was and told me I needed to call a number. I did and they explain the process and after that it was smooth sailing. Wayne the salesman was very informative all the cars that I tried out. He was very polite and professional. More

It was fast and comfortable waiting area and every one is very helpful with what your car needs even if you don't want to have it done that day Thanks waiting area and every one is very helpful with what your car needs even if you don't want to have it done that day Thanks More

Awesome Customer Service The did great work. They always do. Service people are very friendly and informative. My wife and I wouldn't take our car anywhere else. The did great work. They always do. Service people are very friendly and informative. My wife and I wouldn't take our car anywhere else. More