Greenway Kia of the Shoals

Great customer service It was a great experience. Great customer service. Jennifer was considerate and answered all of our sometimes stupid questions. She helped us get set It was a great experience. Great customer service. Jennifer was considerate and answered all of our sometimes stupid questions. She helped us get set up. More

Routine service appt. Love the people here always nice and willing to help. Jarvis is always very helpful and keeps me up to date on where my car is and how long it’s going Love the people here always nice and willing to help. Jarvis is always very helpful and keeps me up to date on where my car is and how long it’s going to take. More

Returned 2012 Kia Sorento for Servicing My return visit was to have my headlight adjusted. The issue wasn’t rectified at previous service call. It seems to be ok at the moment but I haven’ My return visit was to have my headlight adjusted. The issue wasn’t rectified at previous service call. It seems to be ok at the moment but I haven’t driven it after dark as of yet. I would like to clarify a mistake in my previous review of your service department. It was NOT Jestin Coates I dealt with. It was a young man with the first name of Dustin (Caucasian / large ear piercings) that was not helpful to us. More

Excellent customer support to find desired Telluride Kasey provided excellent support in identifying a Kia Telluride equipped with the features that we desired. Kasey helped us locate a vehicle from an Kasey provided excellent support in identifying a Kia Telluride equipped with the features that we desired. Kasey helped us locate a vehicle from another dealership. The no-haggle price enabled us to complete the sale at a cost savings relative to another offer. He went above and beyond to retrieve and deliver the car after business hours on the day of purchase. More

We have never had such a wonderful experience at a dealer! Cheryl took what we told her about what we were looking for and found us the perfect car. She was up front and honest with us about any service c Cheryl took what we told her about what we were looking for and found us the perfect car. She was up front and honest with us about any service concerns with the car and worked to help us have the car ready to go for our son! I even contacted her about the car with questions and had no idea it was her off day until a lot later! She took care of my questions quickly and without me even knowing she wasn't even on the clock. We have been very happy with our experience and would recommend Greenway Kia of the shoals to everybody! More

Wonderful customer service Wonderful customer service. Helped me get within my budget and find the right car fit for me. Service department went above and beyond to help me wi Wonderful customer service. Helped me get within my budget and find the right car fit for me. Service department went above and beyond to help me within my journey. Thank you to Jarvis and Cheryl for being so helpful and caring throughout this process. And all the other staff who were so kind to go above and beyond. More

Servicing of 2012 Sorento I’ve always been pleased with this service department until this visit. I don’t feel like I was kept informed of the progress on my vehicle nor was I I’ve always been pleased with this service department until this visit. I don’t feel like I was kept informed of the progress on my vehicle nor was I treated respectfully. When I called for an appointment & told Mr Coates what my vehicle issues were, his immediate response was to spout off various costs of services. I informed him that we purchased the new vehicle extended warranty that was for 10 years or 10,000 miles. Mr. Coates gave the impression that checking on my extended warranty was going to be a problem to him. There was also an issue with my passenger side headlight that I requested service on and specifically inquired on when I picked my vehicle up. (The headlight points directly downward, giving poor visibility at night and is a safety issue with me. My husband looked at the issue before I called for service and he thought something was broken because he couldn’t seem to adjust it in ANY direction.) When I picked up the vehicle and asked about the headlamp, I was told it was rectified and fixed. I had not driven my car after dark until yesterday and the problem is still there, exactly as it was before I brought it in for service. This will now require yet another trip to the dealership and another day without my car. My vehicle was already kept overnight because a part had to be ordered. I strongly feel that the headlamp issue was never even addressed even though Mr. Coates assured me it was. We have already addressed the issue to Jarvis C., who we usually speak with on service issues. Jarvis was off work last week for his new baby. Jarvis was most apologetic & offered to fix the issue as soon as we can return the vehicle to service department. I have just been released from the hospital and will call for an appointment as soon as I can. More

Absolutely wonderful. They were very friendly and made me feel very comfortable.. I would recommend this dealership to my friends and family for sure. Pete Keenan and Kevin They were very friendly and made me feel very comfortable.. I would recommend this dealership to my friends and family for sure. Pete Keenan and Kevin were easy to work with. More

Wonderful friendly and prompt service From the service desk to the technicians I receive top notch service and kind attitudes. I recommend Greenway Kia of the Shoals to anyone looking for From the service desk to the technicians I receive top notch service and kind attitudes. I recommend Greenway Kia of the Shoals to anyone looking for service on their Kia. More

Great pricing and service! Dealership was up front with pricing and had not hidden fees. We purchase many vehicles personally and through our company and this was by far one of Dealership was up front with pricing and had not hidden fees. We purchase many vehicles personally and through our company and this was by far one of my best experiences. Great ambassador especially for the new Kia Telluride. More