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Greenway Kia of the Shoals

Sheffield, AL

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465 Reviews

4109 N Jackson Hwy

Sheffield, AL

35660

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Showing 465 reviews

December 02, 2019

oil change Jarvis and his team is he reason I go back...they always take care of my Soul! Told Jarvis there was a little miss while it was running and he locate More

by SHEREE.BAIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarvis
Dec 02, 2019 -

Greenway Kia of the Shoals responded

We are so glad that you can turn to Jarvis whenever your Kia Soul needs some TLC and know you will be well taken care of. Thank you very much for supporting Greenway Kia of The Shoals with a wonderful review! We look forward to serving you for years to come.

December 01, 2019

Good but too slow Prices listed on web site were not honored at the dealership. Service was extremely slow. It took three hours to process paperwork. Then contrary to More

by jwlockaby
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
jennifer, jeremiah
Jan 23, 2020 -

Greenway Kia of the Shoals responded

Thank you for your purchase Mr. Lockaby, as we had discussed the pricing on the Sedona online was not accurate the web provider was applying incorrect incentives which we were actively working with the website admin to correct, the incentives and prices were correct on every vehicle online except for the Sedona's, which we would gladly honor the pricing on, and in-fact did honor the pricing on the subsequent vehicle you purchased. At Greenway Kia of the Shoals it is true that we have no variance between our online prices and the prices at the dealership and as you also experienced we do not have dealer fees or mark-ups. Regarding the products offered in our finance department, we do not have any advertising that indicates we do not offer and allow every customer to choose products of value to assist in the long term protection of their purchased vehicle, we simply have an obligation to let people know what is available to them "everyone equally", the decision on purchasing a product of value is always the customers decision. Finally Mr. Lockaby in all fairness, it did take you approximately two hours to make your selection between the two vehicles you were picking between, we encourage taking as much time as needed when making a large purchase such as this, but I do not feel it to be fair to lay the blame for the time squarely on our shoulders, the average time start to finish is approximately 2.5 - 3.5 hours including the selection of the vehicle, which is about the time frame of your purchase. On the lighter side my wife sometimes takes that long selecting shoes :>) We are pleased that you selected Greenway Kia of the Shoals as your place to make your purchase, and thank you for you review, I simply wanted to ensure that I provided clarification regarding your statement, for accuracy. RT

November 30, 2019

Awesome as usual!! Every time I go to the service department at Greenway Kia in the Shoals, it is like visiting family. Jarvis and his entire crew go thru all my options More

by KATHRYN4371
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarvis, Josh, Kyle, Travis and Ketchup (I do not know his real name :-))
Dec 02, 2019 -

Greenway Kia of the Shoals responded

Thank you for the kind review! We are so grateful to have you as a regular customer, and nothing could please us more than hearing you say that visiting us is like visiting family. That really means the world to all of us here at Greenway Kia of The Shoals. Jarvis is definitely an extraordinary member of our team, and we will be sure to let him know that you appreciate his work. We are looking forward to working with you again!

November 29, 2019

Friendly and helpful staff! The staff at Greenway Kia of the Shoals was so helpful and friendly. Chris and Kalen helped us purchase a car for our daughter. They never tried to pu More

by LUANNEVICKERY4283
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris and Kalen
Nov 29, 2019 -

Greenway Kia of the Shoals responded

Tank you for giving us a great review . I will make sure Chris and Caylen see your review as well and from Everyone at Greenway Kia of the Shoals ... Thank You. We hope you and you family get many quality year’s from your new car. RT

November 29, 2019

Very professional and courteous. The salesman was so helpful. He showed us several cars and explained the different features in each vehicle. He then understood exactly what we were l More

by Johnson.diesel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Moore’s and Cayley McAfee
Dec 02, 2019 -

Greenway Kia of the Shoals responded

At Greenway Kia of The Shoals it's our goal to pair our customers with the best vehicles for them and we are thrilled this was your experience! Thank you so much for trusting us with this purchase. We hope to work with you again in the future.

November 27, 2019

Always ask for Kasey He makes everyone a VIP. Although my boyfriend took my car and his car for oil changes and left with new cars for each of us so he’s not allowed to ta More

by MEAGAN.RHYS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kasey Butler
Dec 01, 2019 -

Greenway Kia of the Shoals responded

Hi Meagan and thanks for the kind words of Kasey's VIP customer service here at Greenway Kia of The Shoals. Sounds like your boyfriend is VIP as well - enjoy your new cars! :)

November 24, 2019

Great company The dealership all around is wonderful! Parts, Service, Sales, and Management! Great team and great service all around. I was treated so well in the S More

by 1REBECCADANIEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Prado , Rebecca Daniel
Nov 25, 2019 -

Greenway Kia of the Shoals responded

Rebecca - It makes us smile to read about your experience with our Service Department! Thank you so much for trusting us with your vehicle and sharing this excellent feedback. We look forward to working with you in the future at Greenway Kia of The Shoals.

November 19, 2019

Outstanding. Staff was wet friendly and very knowledgeable and was very happy and pleased with my purchase of a brand new 2020 Kia Optima S. Would go back anytime. More

by jonathan272006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kasey Butler
Nov 20, 2019 -

Greenway Kia of the Shoals responded

We are so happy to hear that you enjoyed your time with us! Providing friendly and knowledgable service is always our goal at Greenway Kia of The Shoals. Enjoy your new, 2020 Kia Optima S!

November 16, 2019

Quick and easy no problems. Took good care of me. Will be back . Jarvis was a really big help and very friendly. Top notch service More

by 88DANCAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarvis
Nov 18, 2019 -

Greenway Kia of the Shoals responded

Thank you for such a wonderful review! All of us at Greenway Kia of The Shoals appreciate your business and can't wait to work with you next time.

November 16, 2019

Professional and customer orientated Greenway Kia of the shoals is very professional and customer oriented, they can knowledgeably explain and answer any questions you have. If you are lo More

by sara11harris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Thompson, Rebecca Daniel
Nov 16, 2019 -

Greenway Kia of the Shoals responded

Thank you Sara, we appreciate the good review. RT

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