Greenway Kia of Rivergate - Service Center
Madison, TN
163 Reviews of Greenway Kia of Rivergate - Service Center
Fast, convenient and extremely friendly! Thank you for always being helpful and available whenever I need anything done to my vehicle. I appreciate you all! always being helpful and available whenever I need anything done to my vehicle. I appreciate you all! More
Mr. McDadden was professional, understanding, and very helpful. The amount of time to get my device done was quick, although I had to come twice to get my service completed, my experience was great! helpful. The amount of time to get my device done was quick, although I had to come twice to get my service completed, my experience was great! More
They were very personable, professional and efficient. They were able to complete the work quicker than expected. They were very patient on explaining my option. It was a pleasant experience. Thank goodne They were able to complete the work quicker than expected. They were very patient on explaining my option. It was a pleasant experience. Thank goodness. More
They were ok with the speed they took to repair my car under warranty. It was dropped off monday and they finished it thursday after noon. It was a hybrid fuse. I had to rent a car. Under warranty i wa under warranty. It was dropped off monday and they finished it thursday after noon. It was a hybrid fuse. I had to rent a car. Under warranty i was supposed to get it paid back, but kia motors said it is the dealers job to refund me. The dealer said it was kia motors. So as of right now, no one has refunded me my rental. More
Service dept gentleman stated I needed a new battery to get serviced for a recall to be done. He never looked up my car in the system to verify if the engine light was due to the recall while I was standin get serviced for a recall to be done. He never looked up my car in the system to verify if the engine light was due to the recall while I was standing there. He wanted to sell me a new battery and asked if I wanted to pay for a diagnostic test after I showed him my recall letter from Kia stating the recall check and repair was free of charge. I found that to be odd with my engine light being on due to recall. I went to Advance Auto Parts afterwards to run a battery check test and the mechanic showed me that my battery life, alternator, and starter was great and didnt understand why I was told my battery was weak. Next day, I took my vehicle to Kia Hickory Hollow location and their service dept was more thorough in checking my recall while I was standing there, verified the problem, and took care of the issue. More
I rec'd great timely service for my visit. In a very short time I was informed of the issue. It was finshed quickly. Thx short time I was informed of the issue. It was finshed quickly. Thx More
They the best, ask for Dexter wen u want to purchase a vehicle! He always took care of me since I purchased my 2019 Kia Plus! Service Dept ladies are so sweet & answers all my questions etc. vehicle! He always took care of me since I purchased my 2019 Kia Plus! Service Dept ladies are so sweet & answers all my questions etc. More
Fallon, per usual is a superstar. The only difficulty I had was with the extremely rude lady (large black lady)in the parts department. Other than paying for my service, I will never purchase parts when o had was with the extremely rude lady (large black lady)in the parts department. Other than paying for my service, I will never purchase parts when or if she is around. She is one individual to certainly stay away from. Back to Service...still A+ More
Staff was friendly, informative and knowledge Will be Staff was friendly, informative and knowledge Will be going back Waiting area clean and friendly Completed in a timely manner showroom clean an Staff was friendly, informative and knowledge Will be going back Waiting area clean and friendly Completed in a timely manner showroom clean and friendly. WiFi accessible More
Left my car for an overnight service in September. When I came back to pick it up. KIA had closed early so I could not get my keys to get my car. The two salesmen that were standing outside said they could n came back to pick it up. KIA had closed early so I could not get my keys to get my car. The two salesmen that were standing outside said they could not get in. So I asked for someone to call the manager so I could get in for my keys. The manager had told the guy that he was almost home and was not going to come all the way back then have to turn around and drive back home. I have a job and a child to which I would really need my vehicle. So I had to get a ride back to my home. I then grabbed my extra fob and had another friend take me all the way back to KIA so I can get my car. So my child and I got into my car and it WOULD NOT START! The doors were unlocked, my battery was completely dead and needed to be replace. To top it off I had items that were stolen out of my vehicle that was parked right beside their main shop door. David the shop manager had said that this one particular guy comes around at night and checks for unlocked cars and steal things (or possible employees stealing). SO WHY WAS MY CAR LEFT UNLOCKED and a battery dead. I was also told by David that they would reimburse one of the items that cost me $200. He even made a copy of my original receipt. It is now March and nothing. I've been told they would send out a check. But still nothing. I have left multiple messages and no returned calls. My car needs things checked out but I really don't want to go back to that place. Liars, thieves, and untrustworthy. So there's nowhere close to take my car for services. One more thing. As i was waiting on getting one of my tires fixed. I was told that I needed new tires and they were running a promotional deal that ended up being around $1000 ( for the lower quality brand). The next day I had to go back first thing in the morning due to having only 9 PSI on that same tire. As I was sitting there waiting again, this elderly lady came in for an oil change and I over heard them tell her the same things about the GREAT tire deals. LOL That place is ridiculous!! More