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Greenway Kia of Rivergate - Service Center

Madison, TN

4.6
163 Reviews

163 Reviews of Greenway Kia of Rivergate - Service Center

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July 25, 2021

Did not top off my oil. Got home checked my car after it cooled down and had to go back out to buy a quart of oil. Manager was rude as xxxx. More

by Lupecurtis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kenenth "Mac" McFadden
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2021

I recently had to “walk-in” for 10,000 mile interval maintenance-service engagement as the scheduled appointments were booked out for several days beyond the date that would work best for me. I arrived More

by chris@networkwizard.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fallon C Neuenschw (sp?)
Jul 19, 2021 -

Greenway Kia of Rivergate responded

Thanks so much for your excellent review of Greenway Kia of Rivergate! We are so happy that your whole experience, from beginning to end, was so wonderful! First, it's great to hear that your service advisor easily answered all your questions. Next, we really appreciate your kind words about our "A+" performance. And finally, thank you for consistent business! We hope to see you again soon.

July 15, 2021

Using the words "service department" does an injustice to the words. your service department lacks efficiency, accountability, and at this point a lack of understanding of what customer service means. left More

by pgomez
Customer Service
Recommend Dealer
No
Employees Worked With
Kenenth "Mac" McFadden
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2021

THEY xxxxING SUCK ! SOLD ME A xxxxED UP CAR N E V E R B U Y A F R O M H E R E More

by Leah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derek
May 21, 2021

My experience with maintenance has been terrible. I’ve bought a few cars from dealers around the area, and this has been by far the worst. First, my oil light started to flicker on and off. I took it u More

by Dragooak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kenenth "Mac" McFadden
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fallon
Jun 10, 2021 -

Greenway Kia of Rivergate responded

I would like to apologize for what must have been a very disappointing experience. We expect better for our customers and I'm so sorry for our lack of communication as well as our oversight regarding your oil change. Clearly, there were mistakes made on our end, so I will speak with my team to find out why these issues occurred. I would also like to make things right for you, so if you're willing to speak with me about this further, please give me a call. Thank you, Kendall Taft - Service Manager - 615-860-9888

May 07, 2021

The worse location on the planet! They have had my car for almost 3 weeks! For 3 days they didn’t even know they had it! After waiting 2 weeks I’ve had to call everyday! To see what’s going on with my car More

by Jayfranklin323
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Kenenth "Mac" McFadden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Galuzka
Jun 10, 2021 -

Greenway Kia of Rivergate responded

Jay - we're very concerned to hear this feedback and we apologize you're having trouble getting in touch with our team. This sounds like a frustrating situation. Would you please give me a call directly at 615-860-9888 so I can address this matter and give you an update on the status of your vehicle? I look forward to helping resolve this. Thank you, Kendall Taft - Service Manager

April 13, 2021

Very poor customer service from young lady behind counter in service dept. NO communication skills, unable to add, subtract or multiply money during transaction process. Definitely wrong position for her lim More

by Junebug212000
Recommend Dealer
Yes
Employees Worked With
Kenenth "Mac" McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2021

Friendly staff clean waiting room came here before like it better than location closer to my home mainly because the staff is friendly thank you More

by felicia.hasting
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kenenth "Mac" McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2021 -

Greenway Kia of Rivergate responded

Felicia - Thank you for reviewing Greenway Kia of Rivergate! We really appreciate you driving past another dealership to visit us and are grateful for your positive feedback. Enjoy your week!

Apr 12, 2021 -

felicia.hasting responded

Since I made that review my tire has went flat after I specifically asked the attendant to check it because it’s been low and rotate my tires. When I called in to speak with someone they told me in the service depot to gave my car towed to them and they would check my tire Well this is unexceptable yo me because I have a kid to pick up from School and take to lessons after school

March 26, 2021

We have been customers of Greenway Kia for 7 yrs now and have always received excellent service. I would recommend them to anybody in town More

by taressa1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenenth "Mac" McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Greenway Kia of Rivergate responded

Thank you for the review! It is always a pleasure to assist you here at Greenway Kia of Rivergate, and we couldn't be more grateful for your returning business. We look forward to your next visit!

March 04, 2021

The service crew are very professional. In addition they committed very well with the customer. Always keeping updates explain what they are doing. Outstanding employees More

by Butch.prather
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenenth "Mac" McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : So sorry I just can’t remember the young ladies name and the gentleman name. On duty 3-3-21 @ 12:30 pm.
Mar 04, 2021 -

Greenway Kia of Rivergate responded

Thank you for taking the time to review us! Hearing that you had such an excellent experience working with the team made our day. Drive safely, and we hope to see you back at Greenway Kia of Rivergate next time!

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