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Greenway Kia of Rivergate - Service Center
Madison, TN
159 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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159 Reviews of Greenway Kia of Rivergate - Service Center
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October 04, 2021
Service advisor was courteous and very respectful of my time. Had a bad experience at another area dealership so I started coming here instead, and I am happy I chose to time. Had a bad experience at another area dealership so I started coming here instead, and I am happy I chose to More
by aroot002
Employees Worked With
September 28, 2021
Quick and easy service in and out less than an hour hour and 15 minutes and 15 minutes More
by dianaconcannon
Employees Worked With
September 01, 2021
I have gotten great service any time I have had to go to the dealership. Very helpful in explaining what needs to be done and suggested maintenance the dealership. Very helpful in explaining what needs to be done and suggested maintenance More
by tanker0121
August 26, 2021
Very pleased with Greenway Kia at Rivergate. They always get my car in for service promptly. The service is always completed professionally and on time. I would highly recommend this dealership for any auto get my car in for service promptly. The service is always completed professionally and on time. I would highly recommend this dealership for any automotive service. More
by RitaH
Employees Worked With
Other Employees :
Mark in service dept/customer service
August 06, 2021
Great service , keep it up! Friendly, fast, dependable, service. Price is fair and appropriate. All employees were very professional. They went out of their way to make me feel comfortable. service. Price is fair and appropriate. All employees were very professional. They went out of their way to make me feel comfortable. More
by Butch
July 29, 2021
If I could make it zero I would. Magically my prepaid service package does not apply. This was my 3rd time getting an oil change & was asked if I wanted "15,000 mile service". Since I'm at 15K I foolish service package does not apply. This was my 3rd time getting an oil change & was asked if I wanted "15,000 mile service". Since I'm at 15K I foolishly said yes. Now I'm out $293 for what? AND they want me to trade up. I will, but not here. More
by H Thompson
July 25, 2021
Did not top off my oil. Got home checked my car after it cooled down and had to go back out to buy a quart of oil. Manager was rude as xxxx. cooled down and had to go back out to buy a quart of oil. Manager was rude as xxxx. More
by Lupecurtis
Employees Worked With
July 18, 2021
I recently had to “walk-in” for 10,000 mile interval maintenance-service engagement as the scheduled appointments were booked out for several days beyond the date that would work best for me. I arrived maintenance-service engagement as the scheduled appointments were booked out for several days beyond the date that would work best for me. I arrived minutes after the service department opened and was greeted by a very friendly (& efficient) service advisor who promptly checked me in. She answered all my service-related questions and set expectations for the service visit… only to exceed them (all). This is the second vehicle I’ve had serviced with Greenway Kia - neither of which were purchased at/through their dealership - and over numerous service visits, I have yet to be even remotely dissatisfied. They have consistently performed the work I’d scheduled to be completed exceptionally well, in a highly professional, efficient, A+ quality manner!! Based upon my direct experiences, I am very comfortable recommending this dealership for anyone’s Kia service needs!! More
by chris@networkwizard.net
Employees Worked With
Fallon C Neuenschw (sp?)
July 15, 2021
Using the words "service department" does an injustice to the words. your service department lacks efficiency, accountability, and at this point a lack of understanding of what customer service means. left the words. your service department lacks efficiency, accountability, and at this point a lack of understanding of what customer service means. left my car on wednesday morning with female service writer. she asked if i was going to wait for car or pick it up when done. advised pick it up when done, and to call me asap with an update on the issue. airbag light on. she assured me that someone would call me. i called late that same day for an update. receptionsit advised that no one was picking up there phone in service and to leave a message. i did. she assured me that someone would contact me before end of day. no one did. Thursday morning, i called again. again receptionist advised that service would not pick up there phone. asked me to leave a msg. i did. now it is thursday @ 4:15 pm and still no call. no update. NOTHING. If this is an example of how you run this business, perhaps I need to go pick up my car and get it done somewhere that will understand the concept of good customer service. All I have asked for is an UPDATE. A CAll BACK. ridiculous! that I even have to write this poor of a review even before my car gets looked at. Glad I did not wait for car!!!!! More
by pgomez
Employees Worked With
