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Greenway Kia of Rivergate - Service Center
Madison, TN
164 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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164 Reviews of Greenway Kia of Rivergate - Service Center
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January 22, 2022
Will never come back just look at my file was there 3 major timers for something that should have been caught at 2 major visit Mac lied to my face not a good way to do Bussiness leave been a good custome major timers for something that should have been caught at 2 major visit Mac lied to my face not a good way to do Bussiness leave been a good customer own 2 Kia but will drive to Kia Murfreesboro from now ownbut I l live closer to u but I am very disappointed More
by Jim Brown
Employees Worked With
December 28, 2021
Service Manager has very little people skills. Has no real authority except to take orders. real authority except to take orders. More
by Breshears
Employees Worked With
December 20, 2021
The service department at Greenway Kia is number one! They always do great work. Service tech Kenenth McFadden is always very friendly and very helpful. Great staff! They always do great work. Service tech Kenenth McFadden is always very friendly and very helpful. Great staff! More
by mjhutch
Employees Worked With
December 15, 2021
When I called for a service appointment, I was able to be scheduled the next day. I waited a short time for the scheduled maintenance, and the service advisor took care of my special request to reprogram som scheduled the next day. I waited a short time for the scheduled maintenance, and the service advisor took care of my special request to reprogram some of the driving features I had inadvertently removed. I was very pleased with my visit. More
by MSM
Employees Worked With
December 09, 2021
Had a high pressure fuel pump go out on my 2019 soul. Was told that enterprise didn’t have any rentals for me to use. After calling enterprise myself was told they did have rentals just not for Kia because t told that enterprise didn’t have any rentals for me to use. After calling enterprise myself was told they did have rentals just not for Kia because they owed a lot of money to enterprise. I was very inconvenienced for a week and 1 day. I didn’t appreciate them not being truthful with me and feel like they should have offered me something in exchange beings they didn’t provide a rental. This is the second new car we bought from Kia and have never had to pay a late fee or missed a payment. I have always spoke highly of the car and dealership but this certainly puts a different light on how I would refer my family and friends. Had never had to use the service department other than a oil change and that was always a good experience but this incident has changed my opinion More
by Martha. Holloway4
Employees Worked With
November 30, 2021
Quickly got me checked in even though I was early. Very nice and courteous staff nice and courteous staff More
by Bonnielilly99
Employees Worked With
November 24, 2021
Great experience! Took such good care of me and my vehicle. Would definitely recommend! Excellent staff! vehicle. Would definitely recommend! Excellent staff! More
by Chickaba
November 10, 2021
Identified the problem quickly and fixed it and it was covered under the good warranty. covered under the good warranty. More
by Steve
Employees Worked With
November 09, 2021
I purchased my truck a month ago and have not had a good experience with sales or service....we live 2 and half hours away so to bring the truck back because it started having issues the day after we brough experience with sales or service....we live 2 and half hours away so to bring the truck back because it started having issues the day after we brought the truck home was not convenient.. I Called the salesman with our issue he didn't seem concerned at all he justpassed me on to the used car Mgr who had us bring the truck to the service department....I drove 2 hours for a service appointment one week ago and no one called me to update me about my truck...I finally called today because obviously no one was gonna call me.....the service advisor stated he needed to talk with service Mgr because there were no notes in the system about my truck....5 hours later and still no update...this buying and service experience has been terrible! More
by nothappy
