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Greenway Kia of Rivergate - Service Center
Madison, TN
159 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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159 Reviews of Greenway Kia of Rivergate - Service Center
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December 09, 2021
Had a high pressure fuel pump go out on my 2019 soul. Was told that enterprise didn’t have any rentals for me to use. After calling enterprise myself was told they did have rentals just not for Kia because t told that enterprise didn’t have any rentals for me to use. After calling enterprise myself was told they did have rentals just not for Kia because they owed a lot of money to enterprise. I was very inconvenienced for a week and 1 day. I didn’t appreciate them not being truthful with me and feel like they should have offered me something in exchange beings they didn’t provide a rental. This is the second new car we bought from Kia and have never had to pay a late fee or missed a payment. I have always spoke highly of the car and dealership but this certainly puts a different light on how I would refer my family and friends. Had never had to use the service department other than a oil change and that was always a good experience but this incident has changed my opinion More
by Martha. Holloway4
Employees Worked With
November 30, 2021
Quickly got me checked in even though I was early. Very nice and courteous staff nice and courteous staff More
by Bonnielilly99
Employees Worked With
November 24, 2021
Great experience! Took such good care of me and my vehicle. Would definitely recommend! Excellent staff! vehicle. Would definitely recommend! Excellent staff! More
by Chickaba
November 10, 2021
Identified the problem quickly and fixed it and it was covered under the good warranty. covered under the good warranty. More
by Steve
Employees Worked With
November 09, 2021
I purchased my truck a month ago and have not had a good experience with sales or service....we live 2 and half hours away so to bring the truck back because it started having issues the day after we brough experience with sales or service....we live 2 and half hours away so to bring the truck back because it started having issues the day after we brought the truck home was not convenient.. I Called the salesman with our issue he didn't seem concerned at all he justpassed me on to the used car Mgr who had us bring the truck to the service department....I drove 2 hours for a service appointment one week ago and no one called me to update me about my truck...I finally called today because obviously no one was gonna call me.....the service advisor stated he needed to talk with service Mgr because there were no notes in the system about my truck....5 hours later and still no update...this buying and service experience has been terrible! More
by nothappy
November 04, 2021
The service experience was phenomenal. Courtesy and efficient. Staff was very nice and accommodating. Would recommend efficient. Staff was very nice and accommodating. Would recommend More
by joyce
Employees Worked With
October 27, 2021
Amazing work. Very friendly and knowledgeable sales Reps. No hassle great service on the vehicle they sell No hassle great service on the vehicle they sell More
by demicheal.phillips
Employees Worked With
October 12, 2021
Transferred service agreement from Greenwood Kia in Franklin, TN to Greenwood KIA at Rivergate/ Madison, TN since closer to my home. Service was excellent and like that they washed my car, too. Needed Franklin, TN to Greenwood KIA at Rivergate/ Madison, TN since closer to my home. Service was excellent and like that they washed my car, too. Needed an alignment and tegular maintenance service. Good job! More
by janicemickle0512
Employees Worked With
October 11, 2021
Always get good service. Nice friendly people who takes care of my service needs. They have a nice waiting area. care of my service needs. They have a nice waiting area. More
by cpruitt
Employees Worked With
