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Greenway Kia of Rivergate - Service Center
Madison, TN
157 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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157 Reviews of Greenway Kia of Rivergate - Service Center
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February 05, 2022
Very professional and knowledgeable, got the problem fixed while I waited! I give them an A+++ and will definitely be back for the updates! fixed while I waited! I give them an A+++ and will definitely be back for the updates! More
by Sylviabhire
Employees Worked With
January 27, 2022
2021- Took my 2014 Sorento in to schedule engine replacement, since it was part of the massive national recall on certain defective engines. After 2 weeks, I call to see if it's done yet, and the gu replacement, since it was part of the massive national recall on certain defective engines. After 2 weeks, I call to see if it's done yet, and the guy finally returns to the phone and says"are you sure you brought it here"?. Duh ya. Then a sassy older woman gets on the phone to tell me it ISN'T on the recall list, and suggests it was my fault that the engine seized driving down the interstate. (This is a favorite tactic of theirs to get out of doing what theyre supposed to do.) I had the vehicle towed to a Kia dealership out of state, and they happily replaced the engine for free, as per the Kia Company's guidelines. (They confirmed that it WAS recalled). After it was fixed by the Kentucky dealer, I sold it ASAP and bought a good vehicle, a Toyoya! More
by Diyuquag
Employees Worked With
None
January 24, 2022
Always get speedy and excellent car service. Service personnel are quick to greet and get started with the work. Really appreciate Mark Bowers and the other service guy (name escapes me right now) who personnel are quick to greet and get started with the work. Really appreciate Mark Bowers and the other service guy (name escapes me right now) who is a mature African American. Thanks to both for making me feel welcomed when I bring in my vehicle. More
by lisaspegonia
January 22, 2022
Will never come back just look at my file was there 3 major timers for something that should have been caught at 2 major visit Mac lied to my face not a good way to do Bussiness leave been a good custome major timers for something that should have been caught at 2 major visit Mac lied to my face not a good way to do Bussiness leave been a good customer own 2 Kia but will drive to Kia Murfreesboro from now ownbut I l live closer to u but I am very disappointed More
by Jim Brown
Employees Worked With
December 28, 2021
Service Manager has very little people skills. Has no real authority except to take orders. real authority except to take orders. More
by Breshears
Employees Worked With
December 20, 2021
The service department at Greenway Kia is number one! They always do great work. Service tech Kenenth McFadden is always very friendly and very helpful. Great staff! They always do great work. Service tech Kenenth McFadden is always very friendly and very helpful. Great staff! More
by mjhutch
Employees Worked With
December 15, 2021
When I called for a service appointment, I was able to be scheduled the next day. I waited a short time for the scheduled maintenance, and the service advisor took care of my special request to reprogram som scheduled the next day. I waited a short time for the scheduled maintenance, and the service advisor took care of my special request to reprogram some of the driving features I had inadvertently removed. I was very pleased with my visit. More
by MSM
Employees Worked With
December 09, 2021
Had a high pressure fuel pump go out on my 2019 soul. Was told that enterprise didn’t have any rentals for me to use. After calling enterprise myself was told they did have rentals just not for Kia because t told that enterprise didn’t have any rentals for me to use. After calling enterprise myself was told they did have rentals just not for Kia because they owed a lot of money to enterprise. I was very inconvenienced for a week and 1 day. I didn’t appreciate them not being truthful with me and feel like they should have offered me something in exchange beings they didn’t provide a rental. This is the second new car we bought from Kia and have never had to pay a late fee or missed a payment. I have always spoke highly of the car and dealership but this certainly puts a different light on how I would refer my family and friends. Had never had to use the service department other than a oil change and that was always a good experience but this incident has changed my opinion More
by Martha. Holloway4
Employees Worked With
November 30, 2021
Quickly got me checked in even though I was early. Very nice and courteous staff nice and courteous staff More
by Bonnielilly99
Employees Worked With
