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Greenway Kia of Rivergate - Service Center
Madison, TN
159 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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159 Reviews of Greenway Kia of Rivergate - Service Center
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March 02, 2022
I had a situation with my car and called and spoke with Josh and he was willing to help me resolve the situation. Josh and Mac provided excellent customer service and they had my car fixed in a timely mann Josh and he was willing to help me resolve the situation. Josh and Mac provided excellent customer service and they had my car fixed in a timely manner. I was disappointed when I made the phone call because I really did not expect my situation to be resolved, but after speaking to Josh I felt better and when I got to the dealership he proved to be a man of his word. EXCELLENT CUSTOMER SERVICE!!! More
by Sam244
Employees Worked With
February 11, 2022
Quickly registered. Service wait short. Thanks for excellent service and attention . Staff ‘s patience is appreciated excellent service and attention . Staff ‘s patience is appreciated More
by rjackman4
Employees Worked With
February 05, 2022
Very professional and knowledgeable, got the problem fixed while I waited! I give them an A+++ and will definitely be back for the updates! fixed while I waited! I give them an A+++ and will definitely be back for the updates! More
by Sylviabhire
Employees Worked With
January 27, 2022
2021- Took my 2014 Sorento in to schedule engine replacement, since it was part of the massive national recall on certain defective engines. After 2 weeks, I call to see if it's done yet, and the gu replacement, since it was part of the massive national recall on certain defective engines. After 2 weeks, I call to see if it's done yet, and the guy finally returns to the phone and says"are you sure you brought it here"?. Duh ya. Then a sassy older woman gets on the phone to tell me it ISN'T on the recall list, and suggests it was my fault that the engine seized driving down the interstate. (This is a favorite tactic of theirs to get out of doing what theyre supposed to do.) I had the vehicle towed to a Kia dealership out of state, and they happily replaced the engine for free, as per the Kia Company's guidelines. (They confirmed that it WAS recalled). After it was fixed by the Kentucky dealer, I sold it ASAP and bought a good vehicle, a Toyoya! More
by Diyuquag
Employees Worked With
None
January 24, 2022
Always get speedy and excellent car service. Service personnel are quick to greet and get started with the work. Really appreciate Mark Bowers and the other service guy (name escapes me right now) who personnel are quick to greet and get started with the work. Really appreciate Mark Bowers and the other service guy (name escapes me right now) who is a mature African American. Thanks to both for making me feel welcomed when I bring in my vehicle. More
by lisaspegonia
January 22, 2022
Will never come back just look at my file was there 3 major timers for something that should have been caught at 2 major visit Mac lied to my face not a good way to do Bussiness leave been a good custome major timers for something that should have been caught at 2 major visit Mac lied to my face not a good way to do Bussiness leave been a good customer own 2 Kia but will drive to Kia Murfreesboro from now ownbut I l live closer to u but I am very disappointed More
by Jim Brown
Employees Worked With
December 28, 2021
Service Manager has very little people skills. Has no real authority except to take orders. real authority except to take orders. More
by Breshears
Employees Worked With
December 20, 2021
The service department at Greenway Kia is number one! They always do great work. Service tech Kenenth McFadden is always very friendly and very helpful. Great staff! They always do great work. Service tech Kenenth McFadden is always very friendly and very helpful. Great staff! More
by mjhutch
Employees Worked With
December 15, 2021
When I called for a service appointment, I was able to be scheduled the next day. I waited a short time for the scheduled maintenance, and the service advisor took care of my special request to reprogram som scheduled the next day. I waited a short time for the scheduled maintenance, and the service advisor took care of my special request to reprogram some of the driving features I had inadvertently removed. I was very pleased with my visit. More
by MSM
Employees Worked With
