Greenway Kia of Rivergate - Service Center

Third Service after purchase. . . Positives. Occasional E-mails not a daily barrage. No robo-phone calls. No arm twisting gut wrenching guilt inducing sales/service pitches. Negativ Positives. Occasional E-mails not a daily barrage. No robo-phone calls. No arm twisting gut wrenching guilt inducing sales/service pitches. Negatives: None to report. Kim Singer (Service Department) continues to be supported by a good professional team and she represents Universal KIA most proficiently. My wife and I continue to recommend Universal KIA to all who inquire about her 'beloved' SOUL!. Thank you again for the recurring pleasant experience. More

Repair service When I bought my Soul I discovered, when I got home, that the horn did not work. A part was ordered for my car and in just over a week it was at the When I bought my Soul I discovered, when I got home, that the horn did not work. A part was ordered for my car and in just over a week it was at the dealership. I called repair to schedule an appointment and spoke with Mac in Service & Repair. He was super courteous and helpful. A couple of days later I took my car in for the repair. Mac greeted me and immediately wrote up a work order for the horn and inquired if the car needed any other service. The job was complete in just under an hour. It was a good experience for a car repair. I only dealt with Mac but everyone t here is courteous and helpful. More

Amazing Dealership, Sales Associates and Service Management We bought our Kia in 2010 and have never had one regret that we own this amazing vehicle. Kim Singer is absolutely amazing...great customer service We bought our Kia in 2010 and have never had one regret that we own this amazing vehicle. Kim Singer is absolutely amazing...great customer service and personal "hands on" experience. Love this dealership!!! More

Excellant Staff Universal KIA has been my dealership since 2008. The staff be they managers, sales or service, are always friendly and attentive to your needs. I have Universal KIA has been my dealership since 2008. The staff be they managers, sales or service, are always friendly and attentive to your needs. I have never left any of the dealerships unhappy. THANK YOU KIA!! More

Customer experiance!!! I bought my wife a 2015 Kia soul, We came in to the Rivergate location to get our 2nd oil change and was treated as if we had spent thousands of dolla I bought my wife a 2015 Kia soul, We came in to the Rivergate location to get our 2nd oil change and was treated as if we had spent thousands of dollars in service. The service was awesome!!! We will definitely be going back for future service. More

Service I came in to have my new Kia Optima serviced. They fixed everything but my headlight. I am not happy about that but we will see where that goes. I I came in to have my new Kia Optima serviced. They fixed everything but my headlight. I am not happy about that but we will see where that goes. I love my Kia so far and they were great in the service department. More

It cant get any better than this. I and my son have received nothing but the best treatment since purchasing our vehicles at Universal Kia everybody have just fantastic. I have been t I and my son have received nothing but the best treatment since purchasing our vehicles at Universal Kia everybody have just fantastic. I have been to a lot service departments but never one as great as yours. Keep up the great work. I can was call Ulysses for anything and when my wife decides to buy I will be seeing him again. More

Got in Fast to prepare for a trip. I was able to get in and have my 2014 Sorento's oil changed, tires rotated, and fully inspected in preparation for a 3, 000 mile trip. I got in quick I was able to get in and have my 2014 Sorento's oil changed, tires rotated, and fully inspected in preparation for a 3, 000 mile trip. I got in quickly and it took 1.5 hours including the installation of air filters for the engine and cabin which were not on my list to get done. The tech checked them out and showed me how bad they were. This was really appreciated since my wife suffers from allergies. I had a maintenance plan as part of my original car purchase from another state. Kim Singer worked with me to get all of the arrangements made to ensure I received the appropriate credit. More

Long wait, simple service Two hours for an oil change! Had an appointment time! The staff were all called in for a meeting during service hours which put all services off sched Two hours for an oil change! Had an appointment time! The staff were all called in for a meeting during service hours which put all services off schedule. The waiting area was very clean. They offered complimentary donuts, coffee, and water. There is a tv and charging station for devices to provide entertainment. Overall I'll choose to go elsewhere because of the long wait and the apathetic attitude. More

A Pleasant Experience people are always pleasant.T hey explain everything that needs to get fixed and how much it will cost you without putting any pressure on you to fix i people are always pleasant.T hey explain everything that needs to get fixed and how much it will cost you without putting any pressure on you to fix it then.You are treated like a person not a number . More