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Greenway Kia of Rivergate - Service Center
Madison, TN
157 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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157 Reviews of Greenway Kia of Rivergate - Service Center
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June 11, 2017
Oil Change I went there for oil change and asked if there is any other free services, they checked everything and gave us a thorough details about what they did I went there for oil change and asked if there is any other free services, they checked everything and gave us a thorough details about what they did and with all that have been done they washed our car, and it only take one hour, it was a great service ... Thank you More
by hala alaw
Employees Worked With
Jimmy, Thompson
May 29, 2017
Service visit The customer service was outstanding as usual! The staff goes out of their way to make sure you are comfortable! I will be returning to the Rivergate The customer service was outstanding as usual! The staff goes out of their way to make sure you are comfortable! I will be returning to the Rivergate KIA. More
by Nmassey
Employees Worked With
Other Employees :
I can't remember the gentlemans name. He did introduce himself!
May 09, 2017
CUSTOMER SERVICE = NIGHTMARE ** I AM A CUSTOMER .You guys having my Vehicle for more than a month ... IT IS A WHITE KIA RIO ... NO LOANER ... I CALLED MORE THAN 10 TIMES AND ANY T ** I AM A CUSTOMER .You guys having my Vehicle for more than a month ... IT IS A WHITE KIA RIO ... NO LOANER ... I CALLED MORE THAN 10 TIMES AND ANY TIME SOMEBODY PASS ME TO A SERVICE ADVISER AND AFTER A LONG HOLD IF THEY WORK THAT DAY , TOLD ME THEY ARE STILL WORKING ON IT BUT THEY ARE NOT SURE IF IT IS COVERED BY "BUMPER TO BUMPER " WARRANTY OR NO ... SOMEBODY EXPLAIN CUSTOMER SERVICE TO ME PLEASE . I KNOW FOR THE KIA AS A COMPANY , CUSTOMER SERVICE IS NOTHING BUT ONLY A COMMERCIAL SLANG . THIS IS MY SUGGESTION : STAY AWAY FROM THIS NIGHTMARE WHAT THEY CALL IT CUSTOMER SERVICE . More
by MOHAMMAD
Employees Worked With
SERVICE DEPT
May 06, 2017
Excellent Service. KIA Rivergate has always provided excellent service on my wife's 2009 Sorento. I greatly appreciate the repair service and friendly atmosphere. The se KIA Rivergate has always provided excellent service on my wife's 2009 Sorento. I greatly appreciate the repair service and friendly atmosphere. The service department seems to go out of their way in order to provide maintenance on her auto. Also, I like their waiting area. A BIG THANK YOU! More
by KIA09
Employees Worked With
Service Department
March 26, 2017
Great hospitality! Great service and were very accommodating! Jimmy was very helpful. David allowed us a rental car so we could get to a doctor's appointment, thank you Great service and were very accommodating! Jimmy was very helpful. David allowed us a rental car so we could get to a doctor's appointment, thank you so much! More
by Don and Tanna
Employees Worked With
David and Jimmy in service.
March 14, 2017
Service Mac in the service Department is friendly and Always Has A smile ( Great Guy ) He sold me my Kia and I love it Mac is a valuable Employee! Mac in the service Department is friendly and Always Has A smile ( Great Guy ) He sold me my Kia and I love it Mac is a valuable Employee! More
by DannyT
Employees Worked With
March 08, 2017
I had my maintenance service done My service advisor was able to get me in fast . The waiting faculty was clean and offer donuts but the coffee was cold. A news paper was available. T My service advisor was able to get me in fast . The waiting faculty was clean and offer donuts but the coffee was cold. A news paper was available. The service advisor kept me inform of my status. The finishing time was good. Over all I was very satisfied with my service. And would recommend to my family and friends. Thanks. More
by Roni the car
Employees Worked With
February 01, 2017
Timely Good service,friendly,helpful and price of service Good. Would recommend this dealer to friends and family.Mr.Virgil is awesome and is very helpful an Good service,friendly,helpful and price of service Good. Would recommend this dealer to friends and family.Mr.Virgil is awesome and is very helpful anytime I call and remembers his customers by name. More
by Granny
November 16, 2016
Great dealership Everyone at this dealership is friendly and helpful. They want to make sure you have the best experience possible. I had the pleasure of working with Everyone at this dealership is friendly and helpful. They want to make sure you have the best experience possible. I had the pleasure of working with a new service manager, Matthew Russell, who couldn't have been more friendly and helpful. More
by Dks56
Employees Worked With
Matthew Russell
November 09, 2016
My Time is Valuable I purchased my 2016 Kia Soul 10/01/15. This purchase was probably my 1st new vehicle purchase in 20 years. But the style of the Soul & the 10 year/100 I purchased my 2016 Kia Soul 10/01/15. This purchase was probably my 1st new vehicle purchase in 20 years. But the style of the Soul & the 10 year/100,000 warranty really caught my attention being a widow with a somewhat fixed income. Servicing a new vehicle has really changed over the years -- used to be every 3 months/3000 miles. Now you only go every 6 mos for the oil change. Back in the day you packed a lunch & planned to stay the day. Now you go in to a nice clean facility, with a choice of 2 comfortable waiting room, with a flat screen TV and refreshments. Then just about the time you get your coffee & donut and sit down to watch TV, they come & tell you .. your car is ready !!! Seriously both times I have been to the Rivergate Kia, was there less than an hour from start to finish & had gotten an oil change & the tires rotated! It was so economical ...I hated to ask for a coupon, but I did anyway! Very nice, prompt & economical ..... give them a call & ask for Matt Russell More
by Diane Belcher
Employees Worked With
Matt Russell
