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Greenway Kia of Rivergate - Service Center
Madison, TN
159 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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159 Reviews of Greenway Kia of Rivergate - Service Center
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April 05, 2018
Great Service! Jimmy in Service went Above and Beyond to make me feel like I was the only customer there yesterday and today:) Very professional, super fast, and ve Jimmy in Service went Above and Beyond to make me feel like I was the only customer there yesterday and today:) Very professional, super fast, and very clear when explaining what what needed to be fixed and the priorities. Thanks so much for getting me in so quickly and for taking care of it all!! I completely trust Rivergate KIA/Jimmy and will always take my KIA back there for repairs when needed!! #ILoveMyKIA More
by Linda Sue Ridley
Employees Worked With
Jimmy, Jim Galuzka
June 16, 2017
Excellent & Speedy customer service I did not have an appointment, but I stopped in on a Wednesday around 1 pm to see if I could get my oil changed. I was very promptly & courteously ad I did not have an appointment, but I stopped in on a Wednesday around 1 pm to see if I could get my oil changed. I was very promptly & courteously addressed with a positive response. I was told it would probably take about an hour. I went in to the very tidy waiting room & pulled out a book to read while waiting. In no time at all my car was ready -- the oil changed and the tires rotated. How great was that -- in & out in no time --- beating the afternoon traffic home. More
by Diane Belcher
Employees Worked With
Russ, Peyton Hayes
June 11, 2017
Oil Change I went there for oil change and asked if there is any other free services, they checked everything and gave us a thorough details about what they did I went there for oil change and asked if there is any other free services, they checked everything and gave us a thorough details about what they did and with all that have been done they washed our car, and it only take one hour, it was a great service ... Thank you More
by hala alaw
Employees Worked With
Jimmy, Thompson
May 29, 2017
Service visit The customer service was outstanding as usual! The staff goes out of their way to make sure you are comfortable! I will be returning to the Rivergate The customer service was outstanding as usual! The staff goes out of their way to make sure you are comfortable! I will be returning to the Rivergate KIA. More
by Nmassey
Employees Worked With
Other Employees :
I can't remember the gentlemans name. He did introduce himself!
May 09, 2017
CUSTOMER SERVICE = NIGHTMARE ** I AM A CUSTOMER .You guys having my Vehicle for more than a month ... IT IS A WHITE KIA RIO ... NO LOANER ... I CALLED MORE THAN 10 TIMES AND ANY T ** I AM A CUSTOMER .You guys having my Vehicle for more than a month ... IT IS A WHITE KIA RIO ... NO LOANER ... I CALLED MORE THAN 10 TIMES AND ANY TIME SOMEBODY PASS ME TO A SERVICE ADVISER AND AFTER A LONG HOLD IF THEY WORK THAT DAY , TOLD ME THEY ARE STILL WORKING ON IT BUT THEY ARE NOT SURE IF IT IS COVERED BY "BUMPER TO BUMPER " WARRANTY OR NO ... SOMEBODY EXPLAIN CUSTOMER SERVICE TO ME PLEASE . I KNOW FOR THE KIA AS A COMPANY , CUSTOMER SERVICE IS NOTHING BUT ONLY A COMMERCIAL SLANG . THIS IS MY SUGGESTION : STAY AWAY FROM THIS NIGHTMARE WHAT THEY CALL IT CUSTOMER SERVICE . More
by MOHAMMAD
Employees Worked With
SERVICE DEPT
May 06, 2017
Excellent Service. KIA Rivergate has always provided excellent service on my wife's 2009 Sorento. I greatly appreciate the repair service and friendly atmosphere. The se KIA Rivergate has always provided excellent service on my wife's 2009 Sorento. I greatly appreciate the repair service and friendly atmosphere. The service department seems to go out of their way in order to provide maintenance on her auto. Also, I like their waiting area. A BIG THANK YOU! More
by KIA09
Employees Worked With
Service Department
March 26, 2017
Great hospitality! Great service and were very accommodating! Jimmy was very helpful. David allowed us a rental car so we could get to a doctor's appointment, thank you Great service and were very accommodating! Jimmy was very helpful. David allowed us a rental car so we could get to a doctor's appointment, thank you so much! More
by Don and Tanna
Employees Worked With
David and Jimmy in service.
March 14, 2017
Service Mac in the service Department is friendly and Always Has A smile ( Great Guy ) He sold me my Kia and I love it Mac is a valuable Employee! Mac in the service Department is friendly and Always Has A smile ( Great Guy ) He sold me my Kia and I love it Mac is a valuable Employee! More
by DannyT
Employees Worked With
March 08, 2017
I had my maintenance service done My service advisor was able to get me in fast . The waiting faculty was clean and offer donuts but the coffee was cold. A news paper was available. T My service advisor was able to get me in fast . The waiting faculty was clean and offer donuts but the coffee was cold. A news paper was available. The service advisor kept me inform of my status. The finishing time was good. Over all I was very satisfied with my service. And would recommend to my family and friends. Thanks. More
by Roni the car
Employees Worked With
February 01, 2017
Timely Good service,friendly,helpful and price of service Good. Would recommend this dealer to friends and family.Mr.Virgil is awesome and is very helpful an Good service,friendly,helpful and price of service Good. Would recommend this dealer to friends and family.Mr.Virgil is awesome and is very helpful anytime I call and remembers his customers by name. More
by Granny
