Greenway Kia of Rivergate - Service Center

Mac was extremely professional and was caring. I would return because of his professionalism. Fantastic employee. I came in for an oil change and he was on time and he was courteous. return because of his professionalism. Fantastic employee. I came in for an oil change and he was on time and he was courteous. More

xx engine light on / off intermittant; brakes squeeking; Had the "xx engine" problem serviced multiple times @ other facilities, including CarMax where I purchased the automobile and CarCare extended warrant Had the "xx engine" problem serviced multiple times @ other facilities, including CarMax where I purchased the automobile and CarCare extended warranty. (Ellicott City, Md). The Svc Dept Liaison @ CarMax Rivergate suggested I go to the dealership right up the road - Universal Kia - and CarMax would liaise w/them re: continued issue. (BTW - CarMaxCarCare did not cover this. So much for extended warranty!) Mr Bostick was attentive, and got me scheduled w/Svc Dept for earliest appt next morning. Ms Neuenschwander was my contact. A most delightful, knowledgeable woman! Yea! Not only did Kia fix the problem (non-Kia solenoid used by previous repair facility), they checked the 'recall' list and found an item (re-coat undercarriage) which they immediately resolved, checked all brakes for issue (heavy dust due to my traveling lots of backroads : ), evaluated all fluids, battery status, etc., etc. Ms Neuenschwander checked in with me often, updated status along the way. In spite of an extended time in Waiting area (which had morning donuts, hot beverage choices, etc), I was supremely pleased with the attentiveness, courtesy, and professionalism of the entire group of people I was in contact with. EXCELLENT service. Great professionalism and pride in not only their work, yet their Product too. Will definitely be back. Thank you all so very much! Lin Church. More

Oil Problem I called KIA and spoke with MR. McFadden told him my issue he set an appointment for me and they took very good care of my car. I called KIA and spoke with MR. McFadden told him my issue he set an appointment for me and they took very good care of my car. More

In for service....customer for longer While having an oil change performed, I was greeted by the salesman who I had previously bought my car from 2 years ago. After some discussion, we s While having an oil change performed, I was greeted by the salesman who I had previously bought my car from 2 years ago. After some discussion, we started a quick and painless search if I wanted to upgrade. Phone calls and texts exchanged throughout the day helped make the process easy. No purchase at the end of the day (and no pressure either!), but will be ready to come back and give it another try soon. James and Dexter were professionals all the way through.....Service department is A+ every time as well and makes each visit feel like you are the only customer in the room...great job to all! More

Service department 10 McFadden in service was awesome! Explained everything and I was well taken care of. Everyone there was very helpful and asked me if I needed anythi 10 McFadden in service was awesome! Explained everything and I was well taken care of. Everyone there was very helpful and asked me if I needed anything. Next Kia Sorrento will be from Rivergate! More

all staffs are great to service. whenever i stopped this place, they are warm welcoming me. And they inform me what i have to do to keep well my vehicles. no reason, i like here. whenever i stopped this place, they are warm welcoming me. And they inform me what i have to do to keep well my vehicles. no reason, i like here. More