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Greenway Kia of Rivergate
Madison, TN
463 Reviews
Welcome to Universal Kia Rivergate. We are part of Universal Kia Automotive Group, which has 2 locations in the Nashville area. We are conveniently located in the Rivergate area on Gallatin Pike in Madison, TN. We sell new and pre-owned KIA's. We also sell and service pre-owned vehicles of all makes and models. Universal Kia Rivergate offers one of the largest authorized service centers for Kia cars in the Nashville area. We also sell tires at discount prices so if you want to protect your family with the correct tires for any Kia model, have the factory trained technicians and Universal Kia Rivergate assist you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 463 reviews
January 28, 2022
Everyone I have dealt with has been extremely nice and professional. My needs are always met in a timely manner with efficiency. professional. My needs are always met in a timely manner with efficiency. More
by cdelaunda
January 27, 2022
2021- Took my 2014 Sorento in to schedule engine replacement, since it was part of the massive national recall on certain defective engines. After 2 weeks, I call to see if it's done yet, and the gu replacement, since it was part of the massive national recall on certain defective engines. After 2 weeks, I call to see if it's done yet, and the guy finally returns to the phone and says"are you sure you brought it here"?. Duh ya. Then a sassy older woman gets on the phone to tell me it ISN'T on the recall list, and suggests it was my fault that the engine seized driving down the interstate. (This is a favorite tactic of theirs to get out of doing what theyre supposed to do.) I had the vehicle towed to a Kia dealership out of state, and they happily replaced the engine for free, as per the Kia Company's guidelines. (They confirmed that it WAS recalled). After it was fixed by the Kentucky dealer, I sold it ASAP and bought a good vehicle, a Toyoya! More
by Diyuquag
Employees Worked With
None
January 24, 2022
Always get speedy and excellent car service. Service personnel are quick to greet and get started with the work. Really appreciate Mark Bowers and the other service guy (name escapes me right now) who personnel are quick to greet and get started with the work. Really appreciate Mark Bowers and the other service guy (name escapes me right now) who is a mature African American. Thanks to both for making me feel welcomed when I bring in my vehicle. More
by lisaspegonia
January 22, 2022
Will never come back just look at my file was there 3 major timers for something that should have been caught at 2 major visit Mac lied to my face not a good way to do Bussiness leave been a good custome major timers for something that should have been caught at 2 major visit Mac lied to my face not a good way to do Bussiness leave been a good customer own 2 Kia but will drive to Kia Murfreesboro from now ownbut I l live closer to u but I am very disappointed More
by Jim Brown
Employees Worked With
January 05, 2022
Jim, Derek and team were extremely friendly, helpful and supportive during my vehicle purchase process. Great customer service and hands down, one of the most pleasurable experiences I have had when purchas supportive during my vehicle purchase process. Great customer service and hands down, one of the most pleasurable experiences I have had when purchasing a new vehicle. More
by jason.soto1129
Employees Worked With
Derek Clayton, Dreu Fowler, Jim Galuzka
December 28, 2021
Service Manager has very little people skills. Has no real authority except to take orders. real authority except to take orders. More
by Breshears
Employees Worked With
December 20, 2021
The service department at Greenway Kia is number one! They always do great work. Service tech Kenenth McFadden is always very friendly and very helpful. Great staff! They always do great work. Service tech Kenenth McFadden is always very friendly and very helpful. Great staff! More
by mjhutch
Employees Worked With
December 19, 2021
This dealership is clean and the staff is courteous they are very efficient and doing their work. are very efficient and doing their work. More
by r.smithjr
December 17, 2021
My car is with them almost two weeks due to engine recall issue "p1326". They will not offer loaner car and they said waiting for tech support approval for a new motor. I need car to work. I called customer issue "p1326". They will not offer loaner car and they said waiting for tech support approval for a new motor. I need car to work. I called customer service to ask them to speed up some. It seems like no one care and no one wants to follow up with the tech line and they refuse to give me the number. They told me it might takes up to 6 weeks from approval to install. It will be two weeks next Tuesday since the engine flashing. It is very frustrating they treat customer like this. I guess anything under warranty is not their priority. More
by cathy
Employees Worked With
December 16, 2021
From the purchase of the vehicle to the service appointments,I have had nothing but friendly prompt service. appointments,I have had nothing but friendly prompt service. More
by Jayhog9mm
