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Greenway Kia of Rivergate
Madison, TN
463 Reviews
Welcome to Universal Kia Rivergate. We are part of Universal Kia Automotive Group, which has 2 locations in the Nashville area. We are conveniently located in the Rivergate area on Gallatin Pike in Madison, TN. We sell new and pre-owned KIA's. We also sell and service pre-owned vehicles of all makes and models. Universal Kia Rivergate offers one of the largest authorized service centers for Kia cars in the Nashville area. We also sell tires at discount prices so if you want to protect your family with the correct tires for any Kia model, have the factory trained technicians and Universal Kia Rivergate assist you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 463 reviews
January 30, 2023
They have always done a good job. But this time I asked for tire rotation they said I didn’t need one. I don’t remember asking if I needed one I ask for a rotation. May have to find a But this time I asked for tire rotation they said I didn’t need one. I don’t remember asking if I needed one I ask for a rotation. May have to find a different dealer next time. More
by Bsircybill
Employees Worked With
January 11, 2023
I really didn’t have a good experience with this dealership. I purchased a 2016 Kia Sorento on 12/23/2022 0 down payment , I drove off the lot and didn’t have the car for 24Hrs , on 12/24/2022 the c dealership. I purchased a 2016 Kia Sorento on 12/23/2022 0 down payment , I drove off the lot and didn’t have the car for 24Hrs , on 12/24/2022 the car was smoking I reached out to the dealership and let them know what took place was told to bring the car in that following Monday to get looked at by service, not even 10 minutes later after speaking with Kia the car catches on fire while I am driving with my two small children in the car , Thank God we were not hurt. I reached back out to the dealership to let them know what took place and was told to file a claim with my insurance company which I did but the claim was later dropped due to Kia taking full responsibility for the car . I was told to come back in so I can be assisted with getting a new car , I came back in a few days later just to have my time wasted . Management was not on the same page , I was told that I could get a better car than what was offered to me before but every car I was offered was either already sold or I was told is out of my price range. I sat in the dealership for three hours with both of my children, took a Uber to get to Kia just to leave once again without a car. No compassion, no one reached back out to me to even follow up regarding that last visit. I honestly thought the customer service would have been better due to the circumstance of what took place prior but it wasn’t . More
by moorebrittanyd
Employees Worked With
Adrian , five stars he actually tried to help
January 03, 2023
The service department has always been so friendly and fast! I forgot the gentleman’s name that helped me on 1/2 but he was very kind and Maggie is always very helpful. fast! I forgot the gentleman’s name that helped me on 1/2 but he was very kind and Maggie is always very helpful. More
by Jones22
Employees Worked With
Forgot the gentleman’s name and Maggie
December 30, 2022
I’m on my 2nd KIA from Greenway KIA Rivergate. Great sales people (ask for Virgil) maintanance staff and all in between! This is my family’s dealership Great sales people (ask for Virgil) maintanance staff and all in between! This is my family’s dealership More
by Skydiver40tn
October 23, 2022
I have always had good service when I come here. This time I’d had to have my KIA Soul towed in because of a flashing engine light malfunction. Fortunately, they were able to fix the issue quickly This time I’d had to have my KIA Soul towed in because of a flashing engine light malfunction. Fortunately, they were able to fix the issue quickly and had a faster turn around than originally told. As I live alone and had some up and coming medical appointments, getting my car back faster than anticipated me very happy. More
by Jsch794
Employees Worked With
October 19, 2022
Alter our Bill of Sale after the deal was completed! In error the bank sent $500 to much to them, that $500 was to purchase my Gap insurance through the bank, once the bank realized it they called riveg In error the bank sent $500 to much to them, that $500 was to purchase my Gap insurance through the bank, once the bank realized it they called rivegate kia to tell them an ask for the money back. However, instead Rivergate Kia decided to change our Bill of Sale adding some kind of $500 extra sent the new bill of sale to the bank and kept our money! (Like the bank wasn’t going to call us when they received a total different bill of sale from the original one. When I called the finance manager he wanted to deny it and say I agreed to that till I told him I have the original bill of sale and know he alter this legal document and that was illegal. At that point he said he would cut me a check and put it in the mail. Well here we are three weeks later no check call him today again and he try jerking me around again asking for my bank information so he can wire me the money, yeah right like I am going to give the person who forged a legal document and stole $500 from me my bank information! So again today he said he was putting my check in the mail, well I hope so because my lawyer is the next phone call alone with the police to report for theft of $500 and forging a legal document! Oh not to mention my husband and mine credit was ran without our permission and we told them from the beginning we were not financing through them, something else that was illegally done! This really saddens me because our salesman was great! Would be great to talk to the owner or the general manager but every time I ask for that person I get shutdown or should say hung up on! More
by Stephanie
October 10, 2022
Kenneth was very attentive and knowledgeable was willing to take the time to explain the process and the service was fast and good to take the time to explain the process and the service was fast and good More
by theresamcclain12
Employees Worked With
October 03, 2022
I always get my car serviced @ Kia in Rivergate & they always take care if me. always take care if me. More
by T. BOYD
Employees Worked With
September 21, 2022
GREAT CUSTOMER SERVICE ALWAYS GET WHATEVER I NEED DONE WITHOUT ANY HESITATION…EVERYONE IS FRIENDLY AND THEY COMMUNICATION IS PERFECT… WITHOUT ANY HESITATION…EVERYONE IS FRIENDLY AND THEY COMMUNICATION IS PERFECT… More
by ab.bennett1985
