Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Greenway Kia of Rivergate
Madison, TN
468 Reviews
Welcome to Universal Kia Rivergate. We are part of Universal Kia Automotive Group, which has 2 locations in the Nashville area. We are conveniently located in the Rivergate area on Gallatin Pike in Madison, TN. We sell new and pre-owned KIA's. We also sell and service pre-owned vehicles of all makes and models. Universal Kia Rivergate offers one of the largest authorized service centers for Kia cars in the Nashville area. We also sell tires at discount prices so if you want to protect your family with the correct tires for any Kia model, have the factory trained technicians and Universal Kia Rivergate assist you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 468 reviews
May 16, 2023
I had excellent service with friendly workers. My car was delivered to me cleaner than when I had brought it. There was complimentary beverages in a clean and comfortable waiting area. My car was delivered to me cleaner than when I had brought it. There was complimentary beverages in a clean and comfortable waiting area. More
by abbi_b
Employees Worked With
May 16, 2023
Doing awesome works keep up the great work! ! Thank you for taking care of us 👍 ! Thank you for taking care of us 👍 More
by Souphanthanad
Employees Worked With
Other Employees :
Jim Galuzka
April 11, 2023
They take care of my vehicle issues with good service each time I am there. The young lady in the office where you go to pay was really nice each time I am there. The young lady in the office where you go to pay was really nice More
by regina.smotherman
March 23, 2023
We had excellent service, fair prices, and felt at home with this dealership. We will be buying future cars here for sure. with this dealership. We will be buying future cars here for sure. More
by anne.robison
Employees Worked With
January 30, 2023
They have always done a good job. But this time I asked for tire rotation they said I didn’t need one. I don’t remember asking if I needed one I ask for a rotation. May have to find a But this time I asked for tire rotation they said I didn’t need one. I don’t remember asking if I needed one I ask for a rotation. May have to find a different dealer next time. More
by Bsircybill
Employees Worked With
January 11, 2023
I really didn’t have a good experience with this dealership. I purchased a 2016 Kia Sorento on 12/23/2022 0 down payment , I drove off the lot and didn’t have the car for 24Hrs , on 12/24/2022 the c dealership. I purchased a 2016 Kia Sorento on 12/23/2022 0 down payment , I drove off the lot and didn’t have the car for 24Hrs , on 12/24/2022 the car was smoking I reached out to the dealership and let them know what took place was told to bring the car in that following Monday to get looked at by service, not even 10 minutes later after speaking with Kia the car catches on fire while I am driving with my two small children in the car , Thank God we were not hurt. I reached back out to the dealership to let them know what took place and was told to file a claim with my insurance company which I did but the claim was later dropped due to Kia taking full responsibility for the car . I was told to come back in so I can be assisted with getting a new car , I came back in a few days later just to have my time wasted . Management was not on the same page , I was told that I could get a better car than what was offered to me before but every car I was offered was either already sold or I was told is out of my price range. I sat in the dealership for three hours with both of my children, took a Uber to get to Kia just to leave once again without a car. No compassion, no one reached back out to me to even follow up regarding that last visit. I honestly thought the customer service would have been better due to the circumstance of what took place prior but it wasn’t . More
by moorebrittanyd
Employees Worked With
Adrian , five stars he actually tried to help
January 03, 2023
The service department has always been so friendly and fast! I forgot the gentleman’s name that helped me on 1/2 but he was very kind and Maggie is always very helpful. fast! I forgot the gentleman’s name that helped me on 1/2 but he was very kind and Maggie is always very helpful. More
by Jones22
Employees Worked With
Forgot the gentleman’s name and Maggie
December 30, 2022
I’m on my 2nd KIA from Greenway KIA Rivergate. Great sales people (ask for Virgil) maintanance staff and all in between! This is my family’s dealership Great sales people (ask for Virgil) maintanance staff and all in between! This is my family’s dealership More
by Skydiver40tn
October 23, 2022
I have always had good service when I come here. This time I’d had to have my KIA Soul towed in because of a flashing engine light malfunction. Fortunately, they were able to fix the issue quickly This time I’d had to have my KIA Soul towed in because of a flashing engine light malfunction. Fortunately, they were able to fix the issue quickly and had a faster turn around than originally told. As I live alone and had some up and coming medical appointments, getting my car back faster than anticipated me very happy. More
by Jsch794
Employees Worked With
