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Greenway Kia of Rivergate
Madison, TN
465 Reviews
Welcome to Universal Kia Rivergate. We are part of Universal Kia Automotive Group, which has 2 locations in the Nashville area. We are conveniently located in the Rivergate area on Gallatin Pike in Madison, TN. We sell new and pre-owned KIA's. We also sell and service pre-owned vehicles of all makes and models. Universal Kia Rivergate offers one of the largest authorized service centers for Kia cars in the Nashville area. We also sell tires at discount prices so if you want to protect your family with the correct tires for any Kia model, have the factory trained technicians and Universal Kia Rivergate assist you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 465 reviews
August 16, 2023
Scam! Scam! Scam! Scam! Scam! Scam! Scam! Scam! Scam! Scam! Scam! Scam! Scam! Scam! $300 was offered for my trade in. When I voiced my opinion on how f Scam! Scam! Scam! Scam! Scam! Scam! Scam! Scam! Scam! Scam! Scam! Scam! Scam! $300 was offered for my trade in. When I voiced my opinion on how fraudulent it was, the manager told me to leave. When I informed him on how I would spread this information to customer and leave a negative review, he threatened that the police would be called. I went with my elder handicap father so it was just completely unprofessional. He proceeded to follow us to the car and told us to never come back again. I literally just bought a car from there, so to be treated like that is very alarming. If I wasn’t fraudulent, why can it not be worked out? Before I came, I called up there, and was told the manager would call me. Then I called back and told there was no manager available to assist me. So I drove up there, and I found 2 managers. The manager at the front desk is the one who threatened to call the police after I told him I would let everyone know how I got scammed. Kia cooperate started an investigation. When they called, the same lady who lied about the managers being available told the representative that she could not give out any information and did not answer an of her questions. I will continue to spread this information. Please shop elsewhere! More
by DONT SHOP AT KIA
August 09, 2023
Excellent service. .they are careful and thorough.. Service Manager Mr. Kenneth (Mac) is very efficient. .they are careful and thorough.. Service Manager Mr. Kenneth (Mac) is very efficient. More
by rutherme4747
Employees Worked With
August 02, 2023
I worked with Virgil, who was very polite and professional on the phone. But the original OTD he emailed me tried to hide the dealer mark up. The dealership, only gets 1 star. This dealer who t professional on the phone. But the original OTD he emailed me tried to hide the dealer mark up. The dealership, only gets 1 star. This dealer who tries to mark up the cars over MSRP to fake scarcity, claiming they are "hard to find". They tried to mark up the RIO and then the FORTE. Virgil did tell me upfront that they were going to mark up the Forte, after I told him I would not pay over MSRP. So I appreciate him being honest about that. I'm now working with two other dealers in the area who are offering me the car at MSRP. More
by mistral.wedges02
Employees Worked With
July 28, 2023
The representatives were very cordial and up to date on your needs. Work that was performed was great!! your needs. Work that was performed was great!! More
by barbgraves1939
Employees Worked With
June 22, 2023
Great service and fast service friendly service representative answered all of my questions great job representative answered all of my questions great job More
by patcov456
Employees Worked With
June 01, 2023
Never buy a used car from this dealership as they do not check the history or do proper testing before reselling to you as the unsuspecting buyer. check the history or do proper testing before reselling to you as the unsuspecting buyer. More
by TJ Carlino
Employees Worked With
Other Employees :
David Beasley
May 16, 2023
Doing awesome works keep up the great work! ! Thank you for taking care of us 👍 ! Thank you for taking care of us 👍 More
by Souphanthanad
Employees Worked With
Other Employees :
Jim Galuzka
May 16, 2023
I had excellent service with friendly workers. My car was delivered to me cleaner than when I had brought it. There was complimentary beverages in a clean and comfortable waiting area. My car was delivered to me cleaner than when I had brought it. There was complimentary beverages in a clean and comfortable waiting area. More
by abbi_b
Employees Worked With
