Greenway Kia of Rivergate

One Mistake After Another = A Total Waste of Time I was excited about the Kia Soul in Alien Green, and we arrived at Rivergate Kia to look at one on the lot. Our salesman popped the hatchback and lo a I was excited about the Kia Soul in Alien Green, and we arrived at Rivergate Kia to look at one on the lot. Our salesman popped the hatchback and lo and behold - a leafy vine was growing out of the bumper. My husband pulled it and kept pulling - it was three feet long. Next - he opened the side back door to see a small DEAD BIRD under the driver's seat. While he was doing that, I had circled around and climbed into the driver's seat. Since I hadn't seen the bird, I didn't realize the source of small white spots sprinkled on the steering column. Our salesman said not to worry, the car would be fully detailed before we drove it home. I drove it a bit, then turned it over to my husband., who noticed that we were running VERY low on gas. Again, our salesman told us not to worry; if we did run out, KIA has "a great roadside assistance program." We were able to make it back to the dealership, and since my husband hadn't told me about the bird carcass rotting under the seat, I was still interested in buying this car. The next step was arranging for financing. We supplied our information and were shown credit scores that were absurdly low. When I explained that I had just obtained a VA mortgage last year, I was told by the finance manager that "VA mortgages are easy to get." Easy to get??? Anyone who's applied for a mortgage since 2008 knows that NO mortgage is easy to get. And to insinuate that the time I spent in the Army earning the right to obtain a VA mortgage was easy is an appalling, inexcusable insult. That was the end of our miserable experience at Rivergate Kia. These people don't deserve your business. Don't waste your time. More

I bought a 2011 Kia Rio in May 2013. It was supposed to have been checked and tested before I took it off the lot. I have had a few issues with the car since I took it off the lot. Because I was over 61,0 have been checked and tested before I took it off the lot. I have had a few issues with the car since I took it off the lot. Because I was over 61,000 miles the last time I took the car in to the dealership, I was told I no longer had a warranty. On top of the fact that they close the service area at 5:30 at night. I am not happy with this company. When I came to look at new cars in May, I was not shown a great deal variety because I had set a limit I wanted to spend. So, in turn, I was shown cars that were at least 1-2 years old, with the exception of a 2013 KIA soul which they wanted me to pay over $500 a month. Are you kidding me?! I was shown a car that was so dirty that I refused to sit in it let alone drive in it. It was nasty. Then, after I bought my car, I kept getting promotional emails from the sales person that worked with me. When I asked him about one of the promotions, he promptly told me I didn't qualify. After that I asked to be remove from his email list. I feel like this dealership did not make a great deal of effort. I don't have great credit,granted, but I should have still been treated like my business was important. I will never buy a car here again, nor will I recommend this xxx company to anybody looking for a new car. More

Very pleased with the way I was treated. I am a single female and have purchased many vehicles and have been condescended to and talked to as if I were stupid. This did not happen at this dealer. No hag female and have purchased many vehicles and have been condescended to and talked to as if I were stupid. This did not happen at this dealer. No haggling on the price of my trade in and they got me into the monthly payment I requested without trying to up-sell me or go back and forth. The car I ended up with is beautiful and a higher end model and I have received MANY compliments. Will continue to recommend the car, the dealership and the sales person. I have a stack of cards that I will hand out if anyone inquires. It was a pleasure. More

My overall experience was fantastic, Tim was very helpful and knowledgeable about the vehicles. He explained everything I needed to know and made sure that he didn't leave any questions unanswered. He was v and knowledgeable about the vehicles. He explained everything I needed to know and made sure that he didn't leave any questions unanswered. He was very friendly and made my experience with Kia a good one. I would definitely recommend this dealership to others. More

If I could give them a negative 100, I would. I wish I had read all the complaints about them before going but I had credit issues and believed their ads that they could help. I ended up listening to the had read all the complaints about them before going but I had credit issues and believed their ads that they could help. I ended up listening to the credit manager when he said that even though the interest rate and payments were very high, I could refinance in a year. What he failed to tell me was that you'd be so upside down, no bank or credit union would touch the car. Almost two years in and I'm still so unbelievably upside down and can't afford the payments but can't do anything about it. Once you sign the contract, you don't exist as far as they're concerned. I tried to go back a couple of months ago to see if they could do anything to help and the salesman just blew me off. Very rude and unsympathetic. They really could care less. More

I was very satisfied with the service I received. I was just going to look but they worked with me to make sure I was satisfied and I got the car I wanted. Only complaint was the detailing that was done. I just going to look but they worked with me to make sure I was satisfied and I got the car I wanted. Only complaint was the detailing that was done. I had to take the car back and it still was not done right. But I loved the sales team. More

I love our new Kia Soul. Kenneth McFadden is a very professional salesman, very personable/funny. I have the car of my dreams and a new friend.. professional salesman, very personable/funny. I have the car of my dreams and a new friend.. More

It was time for my maintenance/oil change for my Kia. Amber Davidson assisted me in getting the appointment time I wanted so I could get to work on time. Amber is very friendly, helpful, courteous, and Amber Davidson assisted me in getting the appointment time I wanted so I could get to work on time. Amber is very friendly, helpful, courteous, and attentive. She listened to my needs and made sure they were met. I know when I go to Universal Kia Rivergate the whole service team will take good care of me and my vehicle because they put their customers FIRST!! More

the woman that greets u and writes up the work order helped me out a lot. she is very friendly and helpful and I will be back for all of my service work on my Kia SOUL for now on helped me out a lot. she is very friendly and helpful and I will be back for all of my service work on my Kia SOUL for now on More

Wonderful experience!!My boyfriend and I had went to the Fiat dealership a year before now to get his car and spent a grouling eight hours at the dealership waiting and filling out paper work so I became a Fiat dealership a year before now to get his car and spent a grouling eight hours at the dealership waiting and filling out paper work so I became a little sceptical about how long my visit would be seeing as how this was my first car. But to my surprise we only spent about 3 hours waiting and doing paperwork there! Our sales person wasn't pushy and focused on telling me about the cars and when it came to the payment she strived to get me exactly what I wanted! I must say this was an amazing experience for purchasing my first car! And with all the warranties they give on their new models no other dealership can beat em!! More