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Greenway Kia of Rivergate
Madison, TN
465 Reviews
Welcome to Universal Kia Rivergate. We are part of Universal Kia Automotive Group, which has 2 locations in the Nashville area. We are conveniently located in the Rivergate area on Gallatin Pike in Madison, TN. We sell new and pre-owned KIA's. We also sell and service pre-owned vehicles of all makes and models. Universal Kia Rivergate offers one of the largest authorized service centers for Kia cars in the Nashville area. We also sell tires at discount prices so if you want to protect your family with the correct tires for any Kia model, have the factory trained technicians and Universal Kia Rivergate assist you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 465 reviews
May 13, 2016
Great experience Virgil was so great to wok with. We laughed a lot and he asked questions to get to know me. After looking at some cars he said he had another car tha Virgil was so great to wok with. We laughed a lot and he asked questions to get to know me. After looking at some cars he said he had another car that he knew i would love. He was right. The white and red Kia in the showroom was it! The experience went very smoothly and i came away with the csr that is perfect for me. More
by BB
Employees Worked With
May 11, 2016
Crooks and liars I financed a car 2 years ago through Kia Rivergate with no issues. I was pushed into a car I didn't want (stick shift) but fine, whatever. I have had I financed a car 2 years ago through Kia Rivergate with no issues. I was pushed into a car I didn't want (stick shift) but fine, whatever. I have had a 100% payment rating since then. I started getting emails nearly every day saying, please come in and trade up your car! Finally, I came in just to see if I could get the same car, nothing fancy but an automatic. I was pushed and swindled and put into a 2015 (not even a new car) covered in scratches for 10K more than my last car! My payment was even bumped up $200 more a month! I filed a complete with Department of Commerce and I got a snide letter back from Kia calling me a liar. This is my response to the lady handling my case. I got the paperwork with Kia's response and every bit of it is an out and out lie. I did NOT know about the payments or who my lender even was until I threatened to bring the news station with me and show up at the dealership. I still have the email that I sent the general manager when I was trying for 2 weeks to get someone to contact me. I called every day and left messages, talked to people on the website and emailed numerous times and no one responded until I threatened to show up with the news. I was told when I was signing the paperwork that it would be $50 more a month not $200 more. I was NOT told that my father-in-law was the purchaser, he was always referred to as the cosigner and none of the paper work was filled out when we signed. I did not "show up to buy a car" I came in because I had gotten repeated emails saying I qualified to turn in my car for a new one with the same payment. The entire thing was rushed and full of lies. I am paying for two cars but I only have one and my father-in-law who lives on social security cannot purchase a car for himself because this shows up on his credit as his car! This car was never his nor will it ever be his. They also put all of my registration in his name (they promised they wouldn't). They knew what they did because after 30 days they had me come and get another temporary tag but were by no means in a hurry to fix the registration. The car has gouges of paint missing on the front and back and scratches from end to end like it was gone over with sandpaper and this was the ONLY car they showed me that night. I was completely scammed and I want something more than a rude letter from them with no restitution being made. DO NOT BUY A CAR FROM KIA RIVERGATE! They will lie, swindle and push you into a crap deal and then avoid you until you have to make an xxx of yourself to get someone to call you back. More
by Aerysta
Employees Worked With
Jim Galuzka
May 05, 2016
Amazing Dealership, Sales Associates and Service Management We bought our Kia in 2010 and have never had one regret that we own this amazing vehicle. Kim Singer is absolutely amazing...great customer service We bought our Kia in 2010 and have never had one regret that we own this amazing vehicle. Kim Singer is absolutely amazing...great customer service and personal "hands on" experience. Love this dealership!!! More
by Sugicec
May 04, 2016
Excellant Staff Universal KIA has been my dealership since 2008. The staff be they managers, sales or service, are always friendly and attentive to your needs. I have Universal KIA has been my dealership since 2008. The staff be they managers, sales or service, are always friendly and attentive to your needs. I have never left any of the dealerships unhappy. THANK YOU KIA!! More
by Ivegotsoul2
Employees Worked With
Other Employees :
I wish I could remember their names. One was a service rep and the other was the technician.
April 21, 2016
Customer experiance!!! I bought my wife a 2015 Kia soul, We came in to the Rivergate location to get our 2nd oil change and was treated as if we had spent thousands of dolla I bought my wife a 2015 Kia soul, We came in to the Rivergate location to get our 2nd oil change and was treated as if we had spent thousands of dollars in service. The service was awesome!!! We will definitely be going back for future service. More
by Daniel
Employees Worked With
Mack Guillory
April 18, 2016
Service I came in to have my new Kia Optima serviced. They fixed everything but my headlight. I am not happy about that but we will see where that goes. I I came in to have my new Kia Optima serviced. They fixed everything but my headlight. I am not happy about that but we will see where that goes. I love my Kia so far and they were great in the service department. More
by Sherry Snider
Employees Worked With
Service dept
April 16, 2016
Horrible Worse experience I have ever had at a dealership. I would highly not recommend anyone to go to this dealership. All they did was waist hours on my onl Worse experience I have ever had at a dealership. I would highly not recommend anyone to go to this dealership. All they did was waist hours on my only day off. More
by Disappointed
Employees Worked With
April 15, 2016
Great service Did everything possible to take good care of me . Got me some Discount's . I was in and out fast with a van Also got me the van that I wanted with no Did everything possible to take good care of me . Got me some Discount's . I was in and out fast with a van Also got me the van that I wanted with no pressure More
by Kimberly Hernandez
April 03, 2016
Easy journey We have been to several dealerships and test drove several cars. Not all of the dealerships had salesmen who seemed like they wanted to sale a car. We have been to several dealerships and test drove several cars. Not all of the dealerships had salesmen who seemed like they wanted to sale a car. Preston was great and on top of things. It was a good experience. More
by Sherry Snider
Employees Worked With
March 23, 2016
Best car salesman ever! Excellent customer service. David Beasley is the "Best Car Salesman" ever! He is very perceptive of customer's concerns and limitations. Very clear in handling the sale. Will David Beasley is the "Best Car Salesman" ever! He is very perceptive of customer's concerns and limitations. Very clear in handling the sale. Will be recommending David Beasley to others. Excellent customer service at this dealership in every respect. Thank You More
by FlyingColors
Employees Worked With
Frank Dirr, David Beasley
