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Greenway Kia of Rivergate
Madison, TN
470 Reviews
Welcome to Universal Kia Rivergate. We are part of Universal Kia Automotive Group, which has 2 locations in the Nashville area. We are conveniently located in the Rivergate area on Gallatin Pike in Madison, TN. We sell new and pre-owned KIA's. We also sell and service pre-owned vehicles of all makes and models. Universal Kia Rivergate offers one of the largest authorized service centers for Kia cars in the Nashville area. We also sell tires at discount prices so if you want to protect your family with the correct tires for any Kia model, have the factory trained technicians and Universal Kia Rivergate assist you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 470 reviews
June 14, 2016
Great place to buy a car!! The atmosphere was very pleasant. My salesman Mr.Beasley was very professional and knowledgeable about everything I needed to know. I'm a happy custom The atmosphere was very pleasant. My salesman Mr.Beasley was very professional and knowledgeable about everything I needed to know. I'm a happy customer! More
by Debora Bridgeforth
Employees Worked With
David Beasley
June 02, 2016
Great experience Salesman Mr Matlock was a pleasure to work with. Honest answer not pushy. Very friendly answer helpful. Seemed to be very knowledgeable of the vehicle Salesman Mr Matlock was a pleasure to work with. Honest answer not pushy. Very friendly answer helpful. Seemed to be very knowledgeable of the vehicle answer let us take our time. More
by Teresa Wallace
Employees Worked With
June 01, 2016
Financer is shady The salesman who assisted me was great very helpful and knowledgeable about the products. All the problems started in the finance office. During negot The salesman who assisted me was great very helpful and knowledgeable about the products. All the problems started in the finance office. During negotiation with the salesmen some prices were agreed upon and then once we went to sign the contract none of the prices we had previously mentioned were anywhere to be found. Then they said that to agree to the banks terms they included GAP insurance and an extended service plan which I said we didn't want. They said we had to because that's how they agree to the banks terms. Well upon further inspection it says on the contract no bank or lending institution requires these. So basically I returned shortly after to sort things out and get them to take them back off seeing as how they lied to me and said they had to include them to agree to the banks terms. Having no luck with the finance manager James Galuzka, i got the general manager Jim Galuzka involved (this is when I realized how they were doing things) Jim was very rude and unhelpful saying "I guess we'll see you in arbitration" and literally slammed the finance managers door in my face. I didn't eventually resolve the issue but not until staying there after they were closed and it was basically their last effort to go home that day. Overall the salesman Preston Britt, awesome guy!!! Everyone else there I can't say the same for unfortunately. More
by Shane4nigans
May 22, 2016
I love the fact that from the time I walked in the door nobo From the time I walked in the door from the time I left I felt important they did not judge me by who I was or what I had to offer they were very kind From the time I walked in the door from the time I left I felt important they did not judge me by who I was or what I had to offer they were very kind and friendly and worked very hard More
by Little red riding Hood
Employees Worked With
David Beasley
May 21, 2016
Friendly, Informative, Impressive and Affordable !!! I stop in just to look at a few cars and was intending on visiting 3 or 4 more car Lots before making a purchase but after arriving at the dealership I stop in just to look at a few cars and was intending on visiting 3 or 4 more car Lots before making a purchase but after arriving at the dealership I was met on the Lot with a smile and a friendly salesman by the name of David Beasley. Mr. Beasley showed me he was there to please me and make this experience an enjoyable one. He wasn't just trying to sale a car he wanted a life time customer !!! Well needless to say I left with the car of my dreams and a place where I can refer my family and friends for the same quality of service I received. Thanks and I will be back again Mr. Beasley !!! More
by Chester Kidd
Employees Worked With
David Beasley
May 13, 2016
Great experience Virgil was so great to wok with. We laughed a lot and he asked questions to get to know me. After looking at some cars he said he had another car tha Virgil was so great to wok with. We laughed a lot and he asked questions to get to know me. After looking at some cars he said he had another car that he knew i would love. He was right. The white and red Kia in the showroom was it! The experience went very smoothly and i came away with the csr that is perfect for me. More
by BB
Employees Worked With
May 11, 2016
Crooks and liars I financed a car 2 years ago through Kia Rivergate with no issues. I was pushed into a car I didn't want (stick shift) but fine, whatever. I have had I financed a car 2 years ago through Kia Rivergate with no issues. I was pushed into a car I didn't want (stick shift) but fine, whatever. I have had a 100% payment rating since then. I started getting emails nearly every day saying, please come in and trade up your car! Finally, I came in just to see if I could get the same car, nothing fancy but an automatic. I was pushed and swindled and put into a 2015 (not even a new car) covered in scratches for 10K more than my last car! My payment was even bumped up $200 more a month! I filed a complete with Department of Commerce and I got a snide letter back from Kia calling me a liar. This is my response to the lady handling my case. I got the paperwork with Kia's response and every bit of it is an out and out lie. I did NOT know about the payments or who my lender even was until I threatened to bring the news station with me and show up at the dealership. I still have the email that I sent the general manager when I was trying for 2 weeks to get someone to contact me. I called every day and left messages, talked to people on the website and emailed numerous times and no one responded until I threatened to show up with the news. I was told when I was signing the paperwork that it would be $50 more a month not $200 more. I was NOT told that my father-in-law was the purchaser, he was always referred to as the cosigner and none of the paper work was filled out when we signed. I did not "show up to buy a car" I came in because I had gotten repeated emails saying I qualified to turn in my car for a new one with the same payment. The entire thing was rushed and full of lies. I am paying for two cars but I only have one and my father-in-law who lives on social security cannot purchase a car for himself because this shows up on his credit as his car! This car was never his nor will it ever be his. They also put all of my registration in his name (they promised they wouldn't). They knew what they did because after 30 days they had me come and get another temporary tag but were by no means in a hurry to fix the registration. The car has gouges of paint missing on the front and back and scratches from end to end like it was gone over with sandpaper and this was the ONLY car they showed me that night. I was completely scammed and I want something more than a rude letter from them with no restitution being made. DO NOT BUY A CAR FROM KIA RIVERGATE! They will lie, swindle and push you into a crap deal and then avoid you until you have to make an xxx of yourself to get someone to call you back. More
by Aerysta
Employees Worked With
Jim Galuzka
May 05, 2016
Amazing Dealership, Sales Associates and Service Management We bought our Kia in 2010 and have never had one regret that we own this amazing vehicle. Kim Singer is absolutely amazing...great customer service We bought our Kia in 2010 and have never had one regret that we own this amazing vehicle. Kim Singer is absolutely amazing...great customer service and personal "hands on" experience. Love this dealership!!! More
by Sugicec
May 04, 2016
Excellant Staff Universal KIA has been my dealership since 2008. The staff be they managers, sales or service, are always friendly and attentive to your needs. I have Universal KIA has been my dealership since 2008. The staff be they managers, sales or service, are always friendly and attentive to your needs. I have never left any of the dealerships unhappy. THANK YOU KIA!! More
by Ivegotsoul2
Employees Worked With
Other Employees :
I wish I could remember their names. One was a service rep and the other was the technician.
April 21, 2016
Customer experiance!!! I bought my wife a 2015 Kia soul, We came in to the Rivergate location to get our 2nd oil change and was treated as if we had spent thousands of dolla I bought my wife a 2015 Kia soul, We came in to the Rivergate location to get our 2nd oil change and was treated as if we had spent thousands of dollars in service. The service was awesome!!! We will definitely be going back for future service. More
by Daniel
Employees Worked With
Mack Guillory
