Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Greenway Kia of Rivergate
Madison, TN
463 Reviews
Welcome to Universal Kia Rivergate. We are part of Universal Kia Automotive Group, which has 2 locations in the Nashville area. We are conveniently located in the Rivergate area on Gallatin Pike in Madison, TN. We sell new and pre-owned KIA's. We also sell and service pre-owned vehicles of all makes and models. Universal Kia Rivergate offers one of the largest authorized service centers for Kia cars in the Nashville area. We also sell tires at discount prices so if you want to protect your family with the correct tires for any Kia model, have the factory trained technicians and Universal Kia Rivergate assist you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 463 reviews
May 23, 2017
Buying Experience My husband and I were very pleased with our experience at Universal Kia Rivergate. We were greeted immediately by a friendly and knowledgeable sales My husband and I were very pleased with our experience at Universal Kia Rivergate. We were greeted immediately by a friendly and knowledgeable sales representative, Dexter Welch. We would recommend Rivergate Universal Kia and particularly, Dexter Welch to anyone looking to buy a vehicle. Thank you so much. More
by Toby908
Employees Worked With
Dexter Welch
May 10, 2017
Excellent Experience As soon as my mom and me got out of the car at Kia, Every one was very inviting. I told one of the ladies i had put in a pre-approved application onli As soon as my mom and me got out of the car at Kia, Every one was very inviting. I told one of the ladies i had put in a pre-approved application online. Once David Beasley heard me say that he asked my name. He knew who i was and told me to come with him. He was very helpful in helping me get a car. Within a couple hours I was driving my 2017 Kia Fortez home. I'm very happy with my car and very happy with my experience. I will be recommending friends and family to this dealership. More
by Chassity Thomas
May 09, 2017
CUSTOMER SERVICE = NIGHTMARE ** I AM A CUSTOMER .You guys having my Vehicle for more than a month ... IT IS A WHITE KIA RIO ... NO LOANER ... I CALLED MORE THAN 10 TIMES AND ANY T ** I AM A CUSTOMER .You guys having my Vehicle for more than a month ... IT IS A WHITE KIA RIO ... NO LOANER ... I CALLED MORE THAN 10 TIMES AND ANY TIME SOMEBODY PASS ME TO A SERVICE ADVISER AND AFTER A LONG HOLD IF THEY WORK THAT DAY , TOLD ME THEY ARE STILL WORKING ON IT BUT THEY ARE NOT SURE IF IT IS COVERED BY "BUMPER TO BUMPER " WARRANTY OR NO ... SOMEBODY EXPLAIN CUSTOMER SERVICE TO ME PLEASE . I KNOW FOR THE KIA AS A COMPANY , CUSTOMER SERVICE IS NOTHING BUT ONLY A COMMERCIAL SLANG . THIS IS MY SUGGESTION : STAY AWAY FROM THIS NIGHTMARE WHAT THEY CALL IT CUSTOMER SERVICE . More
by MOHAMMAD
Employees Worked With
SERVICE DEPT
May 06, 2017
Excellent Service. KIA Rivergate has always provided excellent service on my wife's 2009 Sorento. I greatly appreciate the repair service and friendly atmosphere. The se KIA Rivergate has always provided excellent service on my wife's 2009 Sorento. I greatly appreciate the repair service and friendly atmosphere. The service department seems to go out of their way in order to provide maintenance on her auto. Also, I like their waiting area. A BIG THANK YOU! More
by KIA09
Employees Worked With
Service Department
April 11, 2017
Fantastic Got in and out in a timely manner. Sales person was knowledgeable, sincere and helpful. He helped to find a vechicle that met our budget and tastes. Got in and out in a timely manner. Sales person was knowledgeable, sincere and helpful. He helped to find a vechicle that met our budget and tastes. More
by Anonymous
Employees Worked With
David Beasley
April 04, 2017
best car buying experience I've had From the time I met Preston , until we drove off with the car I felt comfortable and never felt rushed stressed or uncomfortable . Preston was fantas From the time I met Preston , until we drove off with the car I felt comfortable and never felt rushed stressed or uncomfortable . Preston was fantastic,and worked hard to get us the car we wanted and at a good price. I would recommend my friends to him if they needed a car. I give Preston and universal Kia 5 stars. More
by antoniojohnsonjr
Employees Worked With
April 01, 2017
Service Good service and friendly. Sales Representative try to find the car that suites the budget of the client. Overall good service. Will recommend to othe Good service and friendly. Sales Representative try to find the car that suites the budget of the client. Overall good service. Will recommend to others to go to Kia. More
by juy211
Employees Worked With
March 27, 2017
Great Experience Mr. Butler was a great salesman. We had the best experience when looking for a car. Mr. Butler offered all his knowledge and helped us get into our KI Mr. Butler was a great salesman. We had the best experience when looking for a car. Mr. Butler offered all his knowledge and helped us get into our KIA Forte. More
by eperuzzi
Employees Worked With
March 26, 2017
Great hospitality! Great service and were very accommodating! Jimmy was very helpful. David allowed us a rental car so we could get to a doctor's appointment, thank you Great service and were very accommodating! Jimmy was very helpful. David allowed us a rental car so we could get to a doctor's appointment, thank you so much! More
by Don and Tanna
Employees Worked With
David and Jimmy in service.
March 14, 2017
Service Mac in the service Department is friendly and Always Has A smile ( Great Guy ) He sold me my Kia and I love it Mac is a valuable Employee! Mac in the service Department is friendly and Always Has A smile ( Great Guy ) He sold me my Kia and I love it Mac is a valuable Employee! More
by DannyT
Employees Worked With
