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Greenway Kia of Rivergate
Madison, TN
468 Reviews
Welcome to Universal Kia Rivergate. We are part of Universal Kia Automotive Group, which has 2 locations in the Nashville area. We are conveniently located in the Rivergate area on Gallatin Pike in Madison, TN. We sell new and pre-owned KIA's. We also sell and service pre-owned vehicles of all makes and models. Universal Kia Rivergate offers one of the largest authorized service centers for Kia cars in the Nashville area. We also sell tires at discount prices so if you want to protect your family with the correct tires for any Kia model, have the factory trained technicians and Universal Kia Rivergate assist you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 468 reviews
August 24, 2017
Dealer a little disorganized and required far too much time I have never spent as much time in the past to buy a car. The pricing of the vehicles used methods I have not seen before and were confusing. A tem I have never spent as much time in the past to buy a car. The pricing of the vehicles used methods I have not seen before and were confusing. A tempet to add more to the cost in different ways was not appealing to me. Putting extra costs of "free one year maintenance" and adding two extra years for $800 without my approval was very upsetting. More
by BOB MCDANIEL
Employees Worked With
Dexter Welch
June 16, 2017
Excellent & Speedy customer service I did not have an appointment, but I stopped in on a Wednesday around 1 pm to see if I could get my oil changed. I was very promptly & courteously ad I did not have an appointment, but I stopped in on a Wednesday around 1 pm to see if I could get my oil changed. I was very promptly & courteously addressed with a positive response. I was told it would probably take about an hour. I went in to the very tidy waiting room & pulled out a book to read while waiting. In no time at all my car was ready -- the oil changed and the tires rotated. How great was that -- in & out in no time --- beating the afternoon traffic home. More
by Diane Belcher
Employees Worked With
Russ, Peyton Hayes
June 11, 2017
Oil Change I went there for oil change and asked if there is any other free services, they checked everything and gave us a thorough details about what they did I went there for oil change and asked if there is any other free services, they checked everything and gave us a thorough details about what they did and with all that have been done they washed our car, and it only take one hour, it was a great service ... Thank you More
by hala alaw
Employees Worked With
Jimmy, Thompson
May 31, 2017
Turning in one car and getting another was never easier! 10's to everyone including Dexter Welch at Universal Kia, Rivergate! Quality care and information each step of the way. Would not go elsewhere! Bra 10's to everyone including Dexter Welch at Universal Kia, Rivergate! Quality care and information each step of the way. Would not go elsewhere! Bravo! More
by Hoosier75
Employees Worked With
Dexter Welch
May 29, 2017
Service visit The customer service was outstanding as usual! The staff goes out of their way to make sure you are comfortable! I will be returning to the Rivergate The customer service was outstanding as usual! The staff goes out of their way to make sure you are comfortable! I will be returning to the Rivergate KIA. More
by Nmassey
Employees Worked With
Other Employees :
I can't remember the gentlemans name. He did introduce himself!
May 23, 2017
Buying Experience My husband and I were very pleased with our experience at Universal Kia Rivergate. We were greeted immediately by a friendly and knowledgeable sales My husband and I were very pleased with our experience at Universal Kia Rivergate. We were greeted immediately by a friendly and knowledgeable sales representative, Dexter Welch. We would recommend Rivergate Universal Kia and particularly, Dexter Welch to anyone looking to buy a vehicle. Thank you so much. More
by Toby908
Employees Worked With
Dexter Welch
May 10, 2017
Excellent Experience As soon as my mom and me got out of the car at Kia, Every one was very inviting. I told one of the ladies i had put in a pre-approved application onli As soon as my mom and me got out of the car at Kia, Every one was very inviting. I told one of the ladies i had put in a pre-approved application online. Once David Beasley heard me say that he asked my name. He knew who i was and told me to come with him. He was very helpful in helping me get a car. Within a couple hours I was driving my 2017 Kia Fortez home. I'm very happy with my car and very happy with my experience. I will be recommending friends and family to this dealership. More
by Chassity Thomas
May 09, 2017
CUSTOMER SERVICE = NIGHTMARE ** I AM A CUSTOMER .You guys having my Vehicle for more than a month ... IT IS A WHITE KIA RIO ... NO LOANER ... I CALLED MORE THAN 10 TIMES AND ANY T ** I AM A CUSTOMER .You guys having my Vehicle for more than a month ... IT IS A WHITE KIA RIO ... NO LOANER ... I CALLED MORE THAN 10 TIMES AND ANY TIME SOMEBODY PASS ME TO A SERVICE ADVISER AND AFTER A LONG HOLD IF THEY WORK THAT DAY , TOLD ME THEY ARE STILL WORKING ON IT BUT THEY ARE NOT SURE IF IT IS COVERED BY "BUMPER TO BUMPER " WARRANTY OR NO ... SOMEBODY EXPLAIN CUSTOMER SERVICE TO ME PLEASE . I KNOW FOR THE KIA AS A COMPANY , CUSTOMER SERVICE IS NOTHING BUT ONLY A COMMERCIAL SLANG . THIS IS MY SUGGESTION : STAY AWAY FROM THIS NIGHTMARE WHAT THEY CALL IT CUSTOMER SERVICE . More
by MOHAMMAD
Employees Worked With
SERVICE DEPT
May 06, 2017
Excellent Service. KIA Rivergate has always provided excellent service on my wife's 2009 Sorento. I greatly appreciate the repair service and friendly atmosphere. The se KIA Rivergate has always provided excellent service on my wife's 2009 Sorento. I greatly appreciate the repair service and friendly atmosphere. The service department seems to go out of their way in order to provide maintenance on her auto. Also, I like their waiting area. A BIG THANK YOU! More
by KIA09
Employees Worked With
Service Department
April 11, 2017
Fantastic Got in and out in a timely manner. Sales person was knowledgeable, sincere and helpful. He helped to find a vechicle that met our budget and tastes. Got in and out in a timely manner. Sales person was knowledgeable, sincere and helpful. He helped to find a vechicle that met our budget and tastes. More
by Anonymous
Employees Worked With
David Beasley
