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Greenway Kia of Rivergate
Madison, TN
463 Reviews
Welcome to Universal Kia Rivergate. We are part of Universal Kia Automotive Group, which has 2 locations in the Nashville area. We are conveniently located in the Rivergate area on Gallatin Pike in Madison, TN. We sell new and pre-owned KIA's. We also sell and service pre-owned vehicles of all makes and models. Universal Kia Rivergate offers one of the largest authorized service centers for Kia cars in the Nashville area. We also sell tires at discount prices so if you want to protect your family with the correct tires for any Kia model, have the factory trained technicians and Universal Kia Rivergate assist you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 463 reviews
May 31, 2024
Horrible. 2 hours and 40 monutes for an oil change. Also the techs keep leaving the bolts out from the undershield. I do.not recommend this dealership. 2 hours and 40 monutes for an oil change. Also the techs keep leaving the bolts out from the undershield. I do.not recommend this dealership. More
by Rammstein
Employees Worked With
May 29, 2024
Excellent customer service. Ti.ely and efficient with a friendly smile makes it a whole lot easier to accept. Ti.ely and efficient with a friendly smile makes it a whole lot easier to accept. More
by jmcgranahan
Employees Worked With
May 09, 2024
Very quick friendly welcoming your service team met all our expectations I look forward to our next visit our expectations I look forward to our next visit More
by Bigdaddycane
May 08, 2024
Friendly, efficient service. Comfortable waiting area. Communicate well concerning service and wait times. Will recommend ways to improve your service accordingly but do not ov Comfortable waiting area. Communicate well concerning service and wait times. Will recommend ways to improve your service accordingly but do not overly pushy about it. I have had a few visits so far and they have gone very well. Mr. Kenneth does a great job! More
by EFG
April 30, 2024
The team at Greenway Kia of Rivergate is top tier. Keisha's and Jeff's customer service was above and beyond. I always like part of family when visit this location. It is as I have known these people Keisha's and Jeff's customer service was above and beyond. I always like part of family when visit this location. It is as I have known these people all my life!💯 More
by dennisenglishwofm
Employees Worked With
Jeff, Keisha
April 29, 2024
I've been with you since 2007 I had family member come out there and get to buy a car from you we always have a great deal and great price and the friendly smile we thank you all for keeping us safe on th out there and get to buy a car from you we always have a great deal and great price and the friendly smile we thank you all for keeping us safe on the road More
by Louise Ladd
February 17, 2024
I only give it five stars because of your service advisor MACK.I bought my forte 2017 and 2016 brand new I have never had it taken anywhere but Greenway Kia. MACK is very compassionate, loyal, great sense of MACK.I bought my forte 2017 and 2016 brand new I have never had it taken anywhere but Greenway Kia. MACK is very compassionate, loyal, great sense of humor I would never have anybody looking at my car except him. I have left the dealership because he wasn’t there. I’m very disappointed and trying to communicate from my home and call the dealership. I’ve tried three different times using three different extensions at Greenway Kia. All of them just rang and rang no voicemail no answer no nothing as it was as if no one worked there, I was trying to get a hold of the general manager, but there was nobody to talk to MACK is the only person that I could speak with, but I had to do that by coming to the dealership . I have several more non-flattering things to say about the dealership, but I will always continue to come to the dealer because of your service advisor. I have had several of the largest dealers in the country available to me through an insurance company that I worked, for I have seen and dealt with many service advisors, none as capable or as qualified as MACK More
by arizonaray
Employees Worked With
February 16, 2024
Professional. Did a great job on my service and updated me on future repair needs coming. I would rate as a 10. Did a great job on my service and updated me on future repair needs coming. I would rate as a 10. More
by gladys.smith
December 23, 2023
Reena was very accommodating and a pleasure to work with. This was the least stressful car dealership experience we have ever had and we had our children with us. This was the least stressful car dealership experience we have ever had and we had our children with us. More
by kayla.lofquest
Employees Worked With
Reena Patel
