Greenway Kia of Rivergate

Very dishonest people when it come to warranties on your car! If something breaks on your car and you've only got five thousand miles on it plus it's a brand new carl then fix it. Don't come up with excuses car! If something breaks on your car and you've only got five thousand miles on it plus it's a brand new carl then fix it. Don't come up with excuses not to! More

Left my car for an overnight service in September. When I came back to pick it up. KIA had closed early so I could not get my keys to get my car. The two salesmen that were standing outside said they could n came back to pick it up. KIA had closed early so I could not get my keys to get my car. The two salesmen that were standing outside said they could not get in. So I asked for someone to call the manager so I could get in for my keys. The manager had told the guy that he was almost home and was not going to come all the way back then have to turn around and drive back home. I have a job and a child to which I would really need my vehicle. So I had to get a ride back to my home. I then grabbed my extra fob and had another friend take me all the way back to KIA so I can get my car. So my child and I got into my car and it WOULD NOT START! The doors were unlocked, my battery was completely dead and needed to be replace. To top it off I had items that were stolen out of my vehicle that was parked right beside their main shop door. David the shop manager had said that this one particular guy comes around at night and checks for unlocked cars and steal things (or possible employees stealing). SO WHY WAS MY CAR LEFT UNLOCKED and a battery dead. I was also told by David that they would reimburse one of the items that cost me $200. He even made a copy of my original receipt. It is now March and nothing. I've been told they would send out a check. But still nothing. I have left multiple messages and no returned calls. My car needs things checked out but I really don't want to go back to that place. Liars, thieves, and untrustworthy. So there's nowhere close to take my car for services. One more thing. As i was waiting on getting one of my tires fixed. I was told that I needed new tires and they were running a promotional deal that ended up being around $1000 ( for the lower quality brand). The next day I had to go back first thing in the morning due to having only 9 PSI on that same tire. As I was sitting there waiting again, this elderly lady came in for an oil change and I over heard them tell her the same things about the GREAT tire deals. LOL That place is ridiculous!! More

It was one of the worst experiences of my life I already purchased one vehicle from KIA Rivergate location and the engine went out so I went to trade it in and the salesman named Bubba that helped me when I purchased one vehicle from KIA Rivergate location and the engine went out so I went to trade it in and the salesman named Bubba that helped me when I changed my mind about the vehicle lied to me to try and force me to keep the KIA and said that if I didn’t keep the car it would be reported stolen because I told him I got a better deal with Nissan they gave me the run around about getting my down payment back I had to keep calling for a week asking about the refund and the whole experience was horrible even the general manager Jim Galuzka didn’t care about any complaints I had they were very rude simply because I found a better deal with Nissan and forgetting I purchased a car from them before and paid it off I wouldn’t recommend them to anyone! More

I bought a certified used Jeep renegade from them last year, 2019 when they were still Universal Kia. My salesman Fredrick was ok, and I have no quarrels or complaints with him. This is an issue that year, 2019 when they were still Universal Kia. My salesman Fredrick was ok, and I have no quarrels or complaints with him. This is an issue that has arisen almost a year after purchase. And not one that could be predicted. I've tried getting in touch with him but apparently he is on vacation. The vehicle I purchased came with a 2-year, or 100,000 mile warranty, whichever came first. It's been 11 months since the purchase, and the vehicle only has 60,000 miles on it. The transmission has gone out, or more specifically four of the gears no longer work. I had a mechanic look at it and they gave me the specific codes and technical information to give to the Kia dealership. So I contacted what is now Greenway Kia, and explained the situation. I was informed that they no longer cover any warranty work under the old name of Universal Kia. I argued with them about it, to no avail. I was informed that if I wanted them to work on it I would have to bring it up there, and I would have to pay whatever price they decided to charge me. I told them that it seems very unethical to me for them to change their name, and then deny any warranty work on a vehicle that they warranted. Of course it didn't seem to bother them any. I asked to speak to both the service manager and the sales manager multiple times. Each time was placed on hold and eventually hung up on without speaking to anyone. I've tried to get in contact multiple times, I have been redirected a few times to a unidentified voicemail, but my calls have never been returned. Funny thing is, when you call them they still answer as Universal Kia. More