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Greenway Kia of Rivergate
Madison, TN
463 Reviews
Welcome to Universal Kia Rivergate. We are part of Universal Kia Automotive Group, which has 2 locations in the Nashville area. We are conveniently located in the Rivergate area on Gallatin Pike in Madison, TN. We sell new and pre-owned KIA's. We also sell and service pre-owned vehicles of all makes and models. Universal Kia Rivergate offers one of the largest authorized service centers for Kia cars in the Nashville area. We also sell tires at discount prices so if you want to protect your family with the correct tires for any Kia model, have the factory trained technicians and Universal Kia Rivergate assist you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 463 reviews
March 23, 2021
We bought a used Kia Soul today from Greenway Kia of Rivergate. Our salesman, Virgil, was friendly, knowledgeable, and very professional. We did not go to the dealership with the intent of buying a ca Rivergate. Our salesman, Virgil, was friendly, knowledgeable, and very professional. We did not go to the dealership with the intent of buying a car, but after I drove the Kia Soul, l was sold! I LOVE, LOVE, LOVE this car! More
by elliecurry
Employees Worked With
March 09, 2021
I love my Kia Niro, and would highly recommend this car and this dealer. Dwayne was super helpful throughout the process. He was really nice, thorough in his explanation of the car and warranties (which wa and this dealer. Dwayne was super helpful throughout the process. He was really nice, thorough in his explanation of the car and warranties (which was a big selling point for me with the hybrid battery), and made the process smooth and easy. More
by cbass92HEY
March 04, 2021
The service crew are very professional. In addition they committed very well with the customer. Always keeping updates explain what they are doing. Outstanding employees committed very well with the customer. Always keeping updates explain what they are doing. Outstanding employees More
by Butch.prather
Employees Worked With
Other Employees :
So sorry I just can’t remember the young ladies name and the gentleman name. On duty 3-3-21 @ 12:30 pm.
March 02, 2021
Fast, convenient and extremely friendly! Thank you for always being helpful and available whenever I need anything done to my vehicle. I appreciate you all! always being helpful and available whenever I need anything done to my vehicle. I appreciate you all! More
by Sam T
Employees Worked With
Fallon
February 28, 2021
This was my first time buying a car and it was the smoothest process ever! Everyone involved was super friendly and helpful. My family has been with KIA for also 7 years and will continue to use them. smoothest process ever! Everyone involved was super friendly and helpful. My family has been with KIA for also 7 years and will continue to use them. More
by Nicolette.cole
Employees Worked With
Derek and Geoffrey
February 27, 2021
Mr. McDadden was professional, understanding, and very helpful. The amount of time to get my device done was quick, although I had to come twice to get my service completed, my experience was great! helpful. The amount of time to get my device done was quick, although I had to come twice to get my service completed, my experience was great! More
by Taylor
Employees Worked With
February 13, 2021
Preston did an excellent job as my salesman went above and beyond in price negotiation as well as assisting me by orienting me to the car, synced my phone with blue tooth etc... and beyond in price negotiation as well as assisting me by orienting me to the car, synced my phone with blue tooth etc... More
by Mcmurtrym52
Employees Worked With
February 11, 2021
They were very personable, professional and efficient. They were able to complete the work quicker than expected. They were very patient on explaining my option. It was a pleasant experience. Thank goodne They were able to complete the work quicker than expected. They were very patient on explaining my option. It was a pleasant experience. Thank goodness. More
by mom1209
Employees Worked With
January 23, 2021
Awesome experience today by Virgil and Timothy. Whole thing was easy and smooth. Got me what I wanted. Very friendly staff. Better than most I’ve dealt with. Thank you! thing was easy and smooth. Got me what I wanted. Very friendly staff. Better than most I’ve dealt with. Thank you! More
by Bradleyplayz
December 22, 2020
First of all I want to give praise to Matlock our sales person he did a good job. Everything else is bad at the dealership. When I took our vehicle in for a free oil change it took two and a half hours t person he did a good job. Everything else is bad at the dealership. When I took our vehicle in for a free oil change it took two and a half hours to finish. I complained to the service manager but nothing was done. We recently paid off our vehicle with KIA Motor Finance and was asked to bring in the proof of the payoff by Tim Jackson in Finance. I took in the letter and he told me it would take six to eight weeks before we received our GAP insurance refund check in the mail. After those eight weeks passed I called Tim back and he said that he would mail the check that day and that was three weeks ago. I feel like the dealership is ignoring me now because I’ve called them many times, left detailed voicemails with Tim Jackson and the GM but no responses. I called KIA Motor Finance and they said that it’s out of their hands as did the GAP insurance company. Learn from my pain and stay away!!! ****Update**** We finally received our GAP insurance check from the dealership. +1 star. More
by Nickr19
