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Greenway Kia of Rivergate
Madison, TN
468 Reviews
Welcome to Universal Kia Rivergate. We are part of Universal Kia Automotive Group, which has 2 locations in the Nashville area. We are conveniently located in the Rivergate area on Gallatin Pike in Madison, TN. We sell new and pre-owned KIA's. We also sell and service pre-owned vehicles of all makes and models. Universal Kia Rivergate offers one of the largest authorized service centers for Kia cars in the Nashville area. We also sell tires at discount prices so if you want to protect your family with the correct tires for any Kia model, have the factory trained technicians and Universal Kia Rivergate assist you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 468 reviews
May 07, 2021
The worse location on the planet! They have had my car for almost 3 weeks! For 3 days they didn’t even know they had it! After waiting 2 weeks I’ve had to call everyday! To see what’s going on with my car for almost 3 weeks! For 3 days they didn’t even know they had it! After waiting 2 weeks I’ve had to call everyday! To see what’s going on with my car when will I get it back! Still no answer always transfereed can’t leave a message it’s full nobody is ever working! But I paid for warranty an all still don’t know what’s going on! There’s no update phone call nobody acts like they even care! Terrible terrible terrible! If I wasn’t protectin my credit I would just leave it there an just buy a new car from Nissan. Nissan would never! Worst customer service I’ve ever had from anywhere More
by Jayfranklin323
April 21, 2021
Jim and Virgil made our car buying process super smooth and easy. Fair pricing and wonderful to work with!!! We could not be happier. Will definitely use this dealership for future purchases! and easy. Fair pricing and wonderful to work with!!! We could not be happier. Will definitely use this dealership for future purchases! More
by CW
April 13, 2021
Very poor customer service from young lady behind counter in service dept. NO communication skills, unable to add, subtract or multiply money during transaction process. Definitely wrong position for her lim in service dept. NO communication skills, unable to add, subtract or multiply money during transaction process. Definitely wrong position for her limited skills. More
by Junebug212000
Employees Worked With
April 12, 2021
Friendly staff clean waiting room came here before like it better than location closer to my home mainly because the staff is friendly thank you it better than location closer to my home mainly because the staff is friendly thank you More
by felicia.hasting
Employees Worked With
March 26, 2021
We have been customers of Greenway Kia for 7 yrs now and have always received excellent service. I would recommend them to anybody in town have always received excellent service. I would recommend them to anybody in town More
by taressa1967
Employees Worked With
March 23, 2021
We bought a used Kia Soul today from Greenway Kia of Rivergate. Our salesman, Virgil, was friendly, knowledgeable, and very professional. We did not go to the dealership with the intent of buying a ca Rivergate. Our salesman, Virgil, was friendly, knowledgeable, and very professional. We did not go to the dealership with the intent of buying a car, but after I drove the Kia Soul, l was sold! I LOVE, LOVE, LOVE this car! More
by elliecurry
Employees Worked With
March 09, 2021
I love my Kia Niro, and would highly recommend this car and this dealer. Dwayne was super helpful throughout the process. He was really nice, thorough in his explanation of the car and warranties (which wa and this dealer. Dwayne was super helpful throughout the process. He was really nice, thorough in his explanation of the car and warranties (which was a big selling point for me with the hybrid battery), and made the process smooth and easy. More
by cbass92HEY
March 04, 2021
The service crew are very professional. In addition they committed very well with the customer. Always keeping updates explain what they are doing. Outstanding employees committed very well with the customer. Always keeping updates explain what they are doing. Outstanding employees More
by Butch.prather
Employees Worked With
Other Employees :
So sorry I just can’t remember the young ladies name and the gentleman name. On duty 3-3-21 @ 12:30 pm.
March 02, 2021
Fast, convenient and extremely friendly! Thank you for always being helpful and available whenever I need anything done to my vehicle. I appreciate you all! always being helpful and available whenever I need anything done to my vehicle. I appreciate you all! More
by Sam T
Employees Worked With
Fallon
February 28, 2021
This was my first time buying a car and it was the smoothest process ever! Everyone involved was super friendly and helpful. My family has been with KIA for also 7 years and will continue to use them. smoothest process ever! Everyone involved was super friendly and helpful. My family has been with KIA for also 7 years and will continue to use them. More
by Nicolette.cole
Employees Worked With
Derek and Geoffrey
