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Greenway Kia of Rivergate

Madison, TN

4.2
468 Reviews
Welcome to Universal Kia Rivergate. We are part of Universal Kia Automotive Group, which has 2 locations in the Nashville area. We are conveniently located in the Rivergate area on Gallatin Pike in Madison, TN. We sell new and pre-owned KIA's. We also sell and service pre-owned vehicles of all makes and models. Universal Kia Rivergate offers one of the largest authorized service centers for Kia cars in the Nashville area. We also sell tires at discount prices so if you want to protect your family with the correct tires for any Kia model, have the factory trained technicians and Universal Kia Rivergate assist you.
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1536 Gallatin Pike North

Madison, TN

37115

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Showing 468 reviews

July 25, 2021

Did not top off my oil. Got home checked my car after it cooled down and had to go back out to buy a quart of oil. Manager was rude as xxxx. More

by Lupecurtis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kenenth "Mac" McFadden
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2021

I recently had to “walk-in” for 10,000 mile interval maintenance-service engagement as the scheduled appointments were booked out for several days beyond the date that would work best for me. I arrived More

by chris@networkwizard.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fallon C Neuenschw (sp?)
Jul 19, 2021 -

Greenway Kia of Rivergate responded

Thanks so much for your excellent review of Greenway Kia of Rivergate! We are so happy that your whole experience, from beginning to end, was so wonderful! First, it's great to hear that your service advisor easily answered all your questions. Next, we really appreciate your kind words about our "A+" performance. And finally, thank you for consistent business! We hope to see you again soon.

July 15, 2021

Using the words "service department" does an injustice to the words. your service department lacks efficiency, accountability, and at this point a lack of understanding of what customer service means. left More

by pgomez
Customer Service
Recommend Dealer
No
Employees Worked With
Kenenth "Mac" McFadden
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2021

Our Salesman Jacob was very helpful! We told him what we wanted and where we wanted our payments to be! He helped us find exactly what we wanted! More

by happyface33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Graham -5 stars
Jul 07, 2021 -

Greenway Kia of Rivergate responded

Thank you so much for your five-star review! We are thrilled Jacob was able to provide our high standard of service and find you a vehicle that is right for you - this is what we strive for! All of us at Greenway Kia of Rivergate hope you enjoy your new ride!

June 29, 2021

They have been providing great service to my family and friends for several years whether it’s for service repair or sale of another vehicle. More

by Kay.cunningham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ulysses Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenenth "Mac" McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Greenway Kia of Rivergate responded

Kay - we appreciate the all-around amazing review and are so glad to hear the Greenway Kia of Rivergate team has been able to earn and maintain your business! Drive safe and come back again next time!

June 21, 2021

Excellent service. Friendly sales people. Car was detailed and came with a full tank of gas. Derek Clayton was very knowledgeable of the sales process. More

by atomicoxygen02
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Clayton
Jun 22, 2021 -

Greenway Kia of Rivergate responded

We love to see this positive feedback and appreciate you giving a shout-out to Derek. Thank you so much for shopping at Greenway Kia of Rivergate! We hope that you are enjoying your new vehicle.

June 09, 2021

THEY xxxxING SUCK ! SOLD ME A xxxxED UP CAR N E V E R B U Y A F R O M H E R E More

by Leah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derek
June 03, 2021

I felt VERY Pressured to buy my car they took my keys and held them I was there all day this is the s come car I have bought there first time went well second time was a nightmare They wanted to send me on More

by dukemaryb
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fredrick Jackson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe in finance
May 21, 2021

My experience with maintenance has been terrible. I’ve bought a few cars from dealers around the area, and this has been by far the worst. First, my oil light started to flicker on and off. I took it u More

by Dragooak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kenenth "Mac" McFadden
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fallon
Jun 10, 2021 -

Greenway Kia of Rivergate responded

I would like to apologize for what must have been a very disappointing experience. We expect better for our customers and I'm so sorry for our lack of communication as well as our oversight regarding your oil change. Clearly, there were mistakes made on our end, so I will speak with my team to find out why these issues occurred. I would also like to make things right for you, so if you're willing to speak with me about this further, please give me a call. Thank you, Kendall Taft - Service Manager - 615-860-9888

May 16, 2021

Frederick Jackson has sold me three vehicles now from KIA. I receive great customer service from everyone at this dealership. I appreciate their professionalism and eagerness to put me in a vehicle that More

by Casandra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenenth "Mac" McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virgil Avery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fredrick Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drue in Finance
May 17, 2021 -

Greenway Kia of Rivergate responded

Casandra, we appreciate the kind words and are so grateful to have earned your repeat business here at Greenway Kia of Rivergate. Thank you for trusting our team to help you find the right set of wheels - it is truly our pleasure to assist you! Drive safe and see you next time!

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