
Greenway Kia of Rivergate
Madison, TN
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 468 reviews
Did not top off my oil. Got home checked my car after it cooled down and had to go back out to buy a quart of oil. Manager was rude as xxxx. cooled down and had to go back out to buy a quart of oil. Manager was rude as xxxx. More
I recently had to “walk-in” for 10,000 mile interval maintenance-service engagement as the scheduled appointments were booked out for several days beyond the date that would work best for me. I arrived maintenance-service engagement as the scheduled appointments were booked out for several days beyond the date that would work best for me. I arrived minutes after the service department opened and was greeted by a very friendly (& efficient) service advisor who promptly checked me in. She answered all my service-related questions and set expectations for the service visit… only to exceed them (all). This is the second vehicle I’ve had serviced with Greenway Kia - neither of which were purchased at/through their dealership - and over numerous service visits, I have yet to be even remotely dissatisfied. They have consistently performed the work I’d scheduled to be completed exceptionally well, in a highly professional, efficient, A+ quality manner!! Based upon my direct experiences, I am very comfortable recommending this dealership for anyone’s Kia service needs!! More
Using the words "service department" does an injustice to the words. your service department lacks efficiency, accountability, and at this point a lack of understanding of what customer service means. left the words. your service department lacks efficiency, accountability, and at this point a lack of understanding of what customer service means. left my car on wednesday morning with female service writer. she asked if i was going to wait for car or pick it up when done. advised pick it up when done, and to call me asap with an update on the issue. airbag light on. she assured me that someone would call me. i called late that same day for an update. receptionsit advised that no one was picking up there phone in service and to leave a message. i did. she assured me that someone would contact me before end of day. no one did. Thursday morning, i called again. again receptionist advised that service would not pick up there phone. asked me to leave a msg. i did. now it is thursday @ 4:15 pm and still no call. no update. NOTHING. If this is an example of how you run this business, perhaps I need to go pick up my car and get it done somewhere that will understand the concept of good customer service. All I have asked for is an UPDATE. A CAll BACK. ridiculous! that I even have to write this poor of a review even before my car gets looked at. Glad I did not wait for car!!!!! More
Our Salesman Jacob was very helpful! We told him what we wanted and where we wanted our payments to be! He helped us find exactly what we wanted! wanted and where we wanted our payments to be! He helped us find exactly what we wanted! More
They have been providing great service to my family and friends for several years whether it’s for service repair or sale of another vehicle. friends for several years whether it’s for service repair or sale of another vehicle. More
Excellent service. Friendly sales people. Car was detailed and came with a full tank of gas. Derek Clayton was very knowledgeable of the sales process. detailed and came with a full tank of gas. Derek Clayton was very knowledgeable of the sales process. More
I felt VERY Pressured to buy my car they took my keys and held them I was there all day this is the s come car I have bought there first time went well second time was a nightmare They wanted to send me on held them I was there all day this is the s come car I have bought there first time went well second time was a nightmare They wanted to send me on you way with a large Bulge on one of the tires and I had to drive to Indiana they said aww it should be ok I will never buy there again!!! More
My experience with maintenance has been terrible. I’ve bought a few cars from dealers around the area, and this has been by far the worst. First, my oil light started to flicker on and off. I took it u bought a few cars from dealers around the area, and this has been by far the worst. First, my oil light started to flicker on and off. I took it up there, they couldn’t get a read. Ok, fine, I’ll wait and periodically drive it around to get the light on. Well, I couldn’t get it on for a few hours and when I did, it went right back off when I took it back to them to check. Ok, whatever. I showed them a video of it coming on, but they just didn’t look into it any further. I had a leak somewhere with my windshield wiper fluid, so the notification was on for that. It had also been cold so my tire pressure was low. The paperwork said that my issue was the tire pressure and proceeded to explain how it’s common when the weather changed. I had already explained that I knew it was on, I was here for my oil light and that’s when I showed them my video. I left frustrated. A couple days later, my car started leaking oil in my driveway. (2017 Kia Sorento). I took it back. I was there a couple hours and then they came back and said they do not have the part, they will have to order it. The lady there, Fallon, was very nice and she tried hard when my oil light was flickering, to ride around with me while we waited for it to come on. It was being so stubborn. At that point, I asked if I could also get my oil changed when I came back because it was going to need it. I was told yes. Anyways, they said make sure there’s oil in it while you drive and they’ll call me when the part is in. I thanked them and left. A few days passed with no call. I called them and spoke to someone in parts. He said they were pending one item and I confirmed I would get a call back when it arrived. The rest of that week passed and the weekend and I had zero calls. I waited on Monday and got busy and forgot to call. Tuesday, I called, spoke to the guy in parts. He said the part had been there since more than a week prior. He also told me that he remembered speaking to someone and told them the part was in. He did NOT speak to me, and that’s the only number they have. There was also no message left on my phone, nor did I have a missed call at any point from them. So I was pissed that he lied to me. Regardless, I made the appointment for today. I wasn’t asked if I was dropping off, staying, nor did they tell me how long the appointment would take (estimate). I don’t have a lot of family here, so I figured I’d just wait it out instead of ask someone. Didn’t figure it would take all day. I’m sort of ignorant when it comes to car work. I arrived 20 minutes prior to my appointment. At this point, these people know who I am. They took my keys and I went to wait. An hour later, my service guy came to tell me that this is going to be an all day job. I told him I don’t have anyone to come get me, I was unaware that this was going to be an all day job and I live 30 minutes away. I had no choice. I got upset and went to sit down. Then I thought, other dealerships have had to do less and they offered me a loaner. So I went to someone and asked about a loaner so I could go back home and work before coming to get it when it was done. They said they don’t do that but I can speak to the service manager, Kendall. I was told he wasn’t in his office so I said send him my way when he’s available and I went to sit down. About 30 or so minutes later I was asked a few questions about my name and who was handling my car. A few minutes later my service guy came out and said they can’t offer a loaner but that they would have me out of there around 1230-1. (840 arrival time). Never spoke to Kendall. Why no loaner? I bought my car from there, my car is under warranty.. why do they not offer loaners? About 12ish they come out and tell me I have wire damage due to rodents and it’s going to cost 131.05. I told them go ahead and repair it. I was out of there around 1:40. I asked if my oil had been changed as I requested, and the guy told me no. It’s in need of it per the sticker. They ignored my request. 2 stars for the nice ones. More
Frederick Jackson has sold me three vehicles now from KIA. I receive great customer service from everyone at this dealership. I appreciate their professionalism and eagerness to put me in a vehicle that KIA. I receive great customer service from everyone at this dealership. I appreciate their professionalism and eagerness to put me in a vehicle that meets my needs. More