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Greenway Kia of Rivergate
Madison, TN
465 Reviews
Welcome to Universal Kia Rivergate. We are part of Universal Kia Automotive Group, which has 2 locations in the Nashville area. We are conveniently located in the Rivergate area on Gallatin Pike in Madison, TN. We sell new and pre-owned KIA's. We also sell and service pre-owned vehicles of all makes and models. Universal Kia Rivergate offers one of the largest authorized service centers for Kia cars in the Nashville area. We also sell tires at discount prices so if you want to protect your family with the correct tires for any Kia model, have the factory trained technicians and Universal Kia Rivergate assist you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 465 reviews
November 09, 2021
I purchased my truck a month ago and have not had a good experience with sales or service....we live 2 and half hours away so to bring the truck back because it started having issues the day after we brough experience with sales or service....we live 2 and half hours away so to bring the truck back because it started having issues the day after we brought the truck home was not convenient.. I Called the salesman with our issue he didn't seem concerned at all he justpassed me on to the used car Mgr who had us bring the truck to the service department....I drove 2 hours for a service appointment one week ago and no one called me to update me about my truck...I finally called today because obviously no one was gonna call me.....the service advisor stated he needed to talk with service Mgr because there were no notes in the system about my truck....5 hours later and still no update...this buying and service experience has been terrible! More
by nothappy
November 04, 2021
The service experience was phenomenal. Courtesy and efficient. Staff was very nice and accommodating. Would recommend efficient. Staff was very nice and accommodating. Would recommend More
by joyce
Employees Worked With
October 29, 2021
Enjoyed my experience with all the staff, especially Dameion Isom. He is very knowledgeable, honest, and has an outgoing personality. He made this car buying experience a very comfortable one. I will r Dameion Isom. He is very knowledgeable, honest, and has an outgoing personality. He made this car buying experience a very comfortable one. I will recommend this dealership. More
by Lcaruthers97
October 27, 2021
Amazing work. Very friendly and knowledgeable sales Reps. No hassle great service on the vehicle they sell No hassle great service on the vehicle they sell More
by demicheal.phillips
Employees Worked With
October 23, 2021
hello i'm writing you because i have a very big problem with the purchase of my vehicle, last saturday i trade my 2018 toyota 4runner for a 2017 lexus the car had some problems i took it to kia rivergate a with the purchase of my vehicle, last saturday i trade my 2018 toyota 4runner for a 2017 lexus the car had some problems i took it to kia rivergate and they said that my work orders were not approve by the managers so i took it back then friday i received a text message from tim jackson he said to bring in my paycheck stub and he will fix the car or at least approve the work orders i said no i told him i do not have a paycheck and that i do not want to keep this lexus anymore because is not safe to drive i have 2 kids and drive everyday, he got mad and told me that i lie about my paycheck stub and that he don't want a relationship with me as a customer after that on that day i spoke with the finance company and they told me to bring the car back and that friday afternoon i lost my job due to covid they laid me off so today saturday morning i went back to kia rivergate and spoke to a really nice person and he said that i was going to get my car back (my trade 2018 toyota 4runner) after that tim jackson came to the office and scream at me and said that i was not going to get my car back i explain to him about me losing my job and he said he was going to reassign the contract and that he did not care. I do not know what else to do. I'm a single woman with 2 kids and no job and mr tim is taking advantage of that he really intimidates me. I need to know who is going to finance me so I can call them and tell them my situation. More
by patricia
Employees Worked With
tim jackson
October 12, 2021
Transferred service agreement from Greenwood Kia in Franklin, TN to Greenwood KIA at Rivergate/ Madison, TN since closer to my home. Service was excellent and like that they washed my car, too. Needed Franklin, TN to Greenwood KIA at Rivergate/ Madison, TN since closer to my home. Service was excellent and like that they washed my car, too. Needed an alignment and tegular maintenance service. Good job! More
by janicemickle0512
Employees Worked With
October 11, 2021
Always get good service. Nice friendly people who takes care of my service needs. They have a nice waiting area. care of my service needs. They have a nice waiting area. More
by cpruitt
Employees Worked With
October 04, 2021
Service advisor was courteous and very respectful of my time. Had a bad experience at another area dealership so I started coming here instead, and I am happy I chose to time. Had a bad experience at another area dealership so I started coming here instead, and I am happy I chose to More
by aroot002
Employees Worked With
