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Greenway Kia of Rivergate
Madison, TN
465 Reviews
Welcome to Universal Kia Rivergate. We are part of Universal Kia Automotive Group, which has 2 locations in the Nashville area. We are conveniently located in the Rivergate area on Gallatin Pike in Madison, TN. We sell new and pre-owned KIA's. We also sell and service pre-owned vehicles of all makes and models. Universal Kia Rivergate offers one of the largest authorized service centers for Kia cars in the Nashville area. We also sell tires at discount prices so if you want to protect your family with the correct tires for any Kia model, have the factory trained technicians and Universal Kia Rivergate assist you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 465 reviews
December 23, 2024
On November 18, I was involved in a T-Bone accident which totaled my 2022 Kia Soul I bought new from here 2 years ago. I had bought a new Kia Forte in 2016. I also referred my mother-in law here for two buys totaled my 2022 Kia Soul I bought new from here 2 years ago. I had bought a new Kia Forte in 2016. I also referred my mother-in law here for two buys so far. Our salesman was Virgil Avery. On November 26th, I went to Kia Rivergate to buy a used Kia Soul. I met with Virgil and told him I did not have gap insurance this go round and wish I had it like before and needed it this go round. I also told him I wanted an extended warranty. I saw a used 2020 Kia Soul with low miles on it and Virgil agreed on a price of $16,650. I was very tired and on medication due to the accident, which hurt me pretty badly. When signing the finance papers I inquired about putting my old plates on the new purchase and the finance man told me "they don't do that anymore"(which was a lie). After getting home, I realized they had charged me $17, 300 for the car, not the $16,650 we had agreed upon. I called Virgil and he told me he remembered quoting me the $16,650 number and so I spoke to the finance man and told him what had happened. After repeated calls to Virgil, nobody has contacted me about this issue. What they don't realize is I have beaten a law suit xxxxxx all the way to the State Supreme Court, so they don't know who they are messing with. I have read the reviews here am I am aghast at what I have read. What they have done is pure fraud, first telling me that I couldn't use my old plates (I lost $45 on that deal) and defrauding me out of $650. They got the nice extended warranty already for $3160, which is above normal, so then they screw me again on the price! BTW, I never did get the gap insurance! Normally, I read contracts carefully, but I was in a bad way and trusted KIA Rivergate: NEVER again!!!! Expect to see me in court next year KIA!!! More
by bradley.gudgeon
December 01, 2024
This dealership went above the norm to help me get into a new Kia Sportage.Nehemiah was so pleasant and helpful. Great place to shop. Recommend if you want a pleasant experience new Kia Sportage.Nehemiah was so pleasant and helpful. Great place to shop. Recommend if you want a pleasant experience More
by lindawood454
Employees Worked With
Nehemiah
November 06, 2024
The staff at Greenway Kia of Rivergate Is very friendly, helpful, and informative. They helped me with my automobile needs and put me in a car that was just right for me. helpful, and informative. They helped me with my automobile needs and put me in a car that was just right for me. More
by fourscarabsinthesand
October 11, 2024
Dealership was not good about getting back to me when the part was received to schedule a appointment, I had to call them the work was good and on time , I elected to get a oil change done with out asking wh part was received to schedule a appointment, I had to call them the work was good and on time , I elected to get a oil change done with out asking what they charge that was 120 bucks , more than what I would pay for an oil change. Other than that was a good experience . More
by Mark C
Employees Worked With
October 04, 2024
Me son and daughter in law went to this dealership to purchase a car in July. After going back and forth a bit we finally agreed to a price. We were doing our own financing from our bank. It took 2.5 hrs purchase a car in July. After going back and forth a bit we finally agreed to a price. We were doing our own financing from our bank. It took 2.5 hrs to get a bill of sale to take to our bank to get a check. After we returned with the check it took another 1.5 to do the final paperwork. We had a we owe to be done to the car that still has not been fixed. They kept telling us they couldn’t find the part. So we took upon ourselves and called a local dealership and behold they keep that part in stock. Amazing when you do the work yourself. After we call and let them know thaty this dealership has the part in stock. They have now agreed to get the part. Now they are telling us it will take 5 hours to do the job. We asked the local dealership how long it should take and they are telling two hours max. Once we get this part fixed we will never come back to this dealership. I would not recommend them for anything at all. I’ve sold cars before for over 8 years and it has never taken me more than 30days to get a part. They should be ashamed of themselves for this type of service. More
by dareed1970
October 04, 2024
The salesman was the best. Going to the finance manager is usually a nightmare but it wasn't and left dealership very satisfied.Tim and especially chis made this the best car b Going to the finance manager is usually a nightmare but it wasn't and left dealership very satisfied.Tim and especially chis made this the best car buying experience i ever had More
by mismkfnfd
Employees Worked With
Chris
October 03, 2024
Professional and friendly, Great service and clean. Diagnosed and explained my problem very well. Work was done and completed Diagnosed and explained my problem very well. Work was done and completed More
by gladys.smith
Employees Worked With
September 14, 2024
The work was done and completed on time. The gentleman who waited on me was very friendly and respectful. The gentleman who waited on me was very friendly and respectful. More
by karen
Employees Worked With
Other Employees :
Another man. Can't remember his name.
September 04, 2024
This dealership is friendly and efficient. They keep you informed and seem knowledgeable. They have been servicing my car for a year now and I’ve always been pleased. They will recommend thin They keep you informed and seem knowledgeable. They have been servicing my car for a year now and I’ve always been pleased. They will recommend things you may need but not pushy or make you feel bad if you don’t do it. Love my Kia! More
by EFG
August 23, 2024
Friendly efficient clean great service in and out fast service given and explained things well service given and explained things well More
by jackiepate874
Employees Worked With
