Greenway Kia of Riverchase - Service Center

Service Boss called me a rat?? I don't know the names of the people in Riverchase Kia service but I do know when I am being called a rat! When I took my soul into this dealer for br I don't know the names of the people in Riverchase Kia service but I do know when I am being called a rat! When I took my soul into this dealer for brake service I was quoted more than I could afford that day so I asked the guy who was originally standing at the computer putting my car info in if he could tell me if their was a more economical way to get me back on the road for the short term. He said let me ask the boss and after 5 minutes I came around the back where he and a person were talking. I was going to wait for them to stop talking to ask about another finance option for the fix on my car which is when I heard the boss saying to the service guy "you got another rat huh I am seeing more here than we had in Atlanta". then they described the problem with my brakeline and chuckled. For the reasons of wanting my car fixed I took my car to the Honda dealer down the street and at least was not called a rat and laughed at. Anyway this dealership has gone down hill in the last 3 years, it use to be really nice. More

The service department at Riverchase Kia OVERCHARGES !!!!! After going to the Riverchase Kia Service Department I am never going back. There was a service manager working on 11/28/2014 (Tony Knight) who state After going to the Riverchase Kia Service Department I am never going back. There was a service manager working on 11/28/2014 (Tony Knight) who stated that I buy a part that another Kia dealer said I didn't need. I am glad I got a second opinion even though the first one was the right one. He was very deceitful in charging me $99.00 for a diagnostic that he insisted I pay for then just said I needed a battery. I just want to warn you of my experience, so that you can hopefully go to one of the other Kia dealerships and avoid Riverchase Kia if you are thinking of going to their service department, plan on getting nickel and dimed and overcharged for unneeded services. Also, they put a small scratch on the steering wheel control button for the cruise control. More

I can add to the other reviews who have had a very bad I can add to the other reviews who have had a very bad experience with Riverchase Kia. I called to make an appt. to bring my wife´s 2011 Kia Sorento I can add to the other reviews who have had a very bad experience with Riverchase Kia. I called to make an appt. to bring my wife´s 2011 Kia Sorento in for service. The guy seemed less than interested in my call and merely asked when I wanted to bring it in. I told him if possible I would like the following day. He responded that would be fine never asking my name or any information other than my issues: a sagging headliner and the windshield washer was either stopped up or not working. "OK, see you tomorrow," he responded. We arrived today and the gentleman we spoke with mentioned they couldnt do anything about the headliner as their "trim guy" only came in on Mondays. I responded that it was unfortunate that the day earlier when I mentioned my problem that no one had mentioned that to me. His only response, "I wasn´t here." I left the car and came back several hours later after being called and told it was fixed. I walk outside after paying and find that the windshield washer STILL doesn´t work. When I ask the technician mentions that there must be some fungus in the tank and when he blew out the lines he sort of figured and wasn´t the least bit surprised it did not fix it for good. I really do not know how to respond. I take my car in to get it fixed not have them give it a shot and whatever happens could happen. Am I supposed to just not use it anymore? Does it just not get fixed? The service advisor mentions after a bit of uncomfortable silence, "Well, we can fix it but it won´t be under warranty and will cost you $50." I can do it now, says the tech.....No, I would rather not bother you with it, I say. I should have been given the option to fix it when they called me rather than some lazy, worthless attitude of I figured that wouldn´t fix it. I went home and removed two anchors under the fender and was able to see that the tank was absolutely clean with no fungus in it. I cleaned the pump screen of what appeared to be a wet piece of paper towel and it works perfectly. It took me 5 min.. I have to mention that as I was leaving the place they had a used car in the back that they were painting the bumper on IN THE PARKING LOT!! Talk about a first class place. This is the second time I have used Riverchase Kia for service. The first time they charged me $100 to replace a hub assembly for the rear wheel. I already had the part...just remove 8 bolts and replace it...Every other servicing dealer I have spoken with says that was exorbitant. They are out to take advantage of you with vehicle service and scam you any way that they can...avoid them at all costs. Also, I have to add that their $5k-$10k trade in allowance on new vehicles merely means they add a dealer addendum of the same amount and after all the shuffling and smoke and mirrors they may get to $2k above sticker and consider that a deal. Are people really stupid enough to fall for this? Clearly they want to be a part of the SERRA franchise of dealerships where they only care about the initial sale and whatever $$ they can make off of it. Nothing else matters. Go to Tuscaloosa or Atlanta where they appreciate you and treat you like a person. More