Greenway Kia of Riverchase - Service Center

WORST SERVICE DEPARTMENT EVER THEY HAVE HAD MY CAR FOR ALMOST 2WEEKS NOW WONT LET ME KNOW WHAT IS GOING ON WITH IT AND WHEN I CALL TO ASK ABOUT IT THE ADVISOR CHRISTIAN WANTS TO HAVE AN ATTITUDE WELL ITS ALMOST 2WEEKS NOW WONT LET ME KNOW WHAT IS GOING ON WITH IT AND WHEN I CALL TO ASK ABOUT IT THE ADVISOR CHRISTIAN WANTS TO HAVE AN ATTITUDE WELL ITS MY CAR I AM THE CUSTOMER AND I HAVE A RIGHT TO KNOW WHAT IS HAPPENING. NOW DONT EVEN TRUST THEM TO MAKE SURE CAR IS SAFE AFTER THEY TOUCH IT CAUSE IT SEEMS IT IS BOTHERING THEM TO FIX MY CAR NOW I FEAR FOR MY SAFETY IN MY CAR AFTER THEY FIX IT CAUSE IT IS A BOTHER TO THEM. More

If you contact KIA customer care they will tell you to contact the dealership. When you go to dealership they will tell you contact customer care. I finally filed a claim with KIA customer care and it too contact the dealership. When you go to dealership they will tell you contact customer care. I finally filed a claim with KIA customer care and it took them 2 weeks to get back to me. Every time I spoke to someone they escalated my claim to someone else. I felt as if they were waiting me out or hoping I'd eventually give up. I traded a 2017 Mercedes SUV for a Kia sportage from xxxx. Biggest mistake of my life. Finally, Melissa from the KIA claims department calls me to inform me that the KIA is ready and has been repaired. .... 🙄... I arrive there and guess what? Riverchase Kia says the car isn't ready and they never spoke with Melissa. I have a screenshot of the email below. This is like a horror movie or a sick trick being played on me. At this point I've been out of car for 2 months paying insurance for a car I'm not driving and not even offered a rental car for my troubles. I've had enough! I finally see my 2017 Mercedes Benz that I traded in for this junk KIA and I tell them I want my car back and you guys can keep that KIA you've been trying to fix for two months. They send me a manager his name is Shaquille Johnson. He tells me in order to get my car back it's going to cost me $3,800. My response was you sold me a car that worked for a week. I traded in my Mercedes and payed you a difference of $7,500 I want my money back I don't want to pay to get my car back. Mr. Shaquille laughed at my pain and anger. I asked Shaquille Johnson if he found my situation funny.... He responds with yes. It took every bit of my soul not to strangle this man KIA has placed in management. I was able to walk away and not go to jail that Friday. I have posted a picture of the manager so you know exactly who laughs at a KIA customer after being sold a lemon at his establishment. I have another KIA that they serviced for an oil change and they can't even do that right. Look at the attached pictures. Please stay away from Riverchase KIA. They should not be business at all. Kia cars can be nice when they work. However, I have lost faith in the response from KIA customer care and how they handled selling me a lemon. I finally purchased my Mercedes back and I will stick with brands who actually stand by their vehicles and care to make the moment right.. and not try to profit from a customer's misery that they inflicted. More