Greenway Kia of Riverchase

Riverchase Kia’s service department, service Manger, Dealership Manger, and Corp customer Service are absolute Terrible!!!! Instead of buying a Kia I would highly suggest buying a 1985 Yugo or some Dealership Manger, and Corp customer Service are absolute Terrible!!!! Instead of buying a Kia I would highly suggest buying a 1985 Yugo or some other brand ( like a 1951 Studerbacker) that will give you service better than a Kia!!! There is absolutely no excuse to take 3 weeks and still waiting for a simple job of making a replacement key.!!!! They have more Excuses when we call, including Dealer Manager, Than a xxxxxx aa to why it does not like eating a rotten lemon. Do yourself a favor and do not get any closer than 250 miles to Rivercchase Alabamat Kia, More

Dealer has actual committed fraud so they did not have to honor their warranty. 1. AC condenser needed to be replaced in May. Said not covered because the car was in an accident. This was a lie. (I had ju honor their warranty. 1. AC condenser needed to be replaced in May. Said not covered because the car was in an accident. This was a lie. (I had just bought car with clean car fax but I had it inspected after the repair and it was never in an accident. 2. AC condenser needed to be replaced in August. I called and scheduled the repair. I was told to bring the car in on Wednesday August 19th. When I arrived to drop off the car I was told that the only mechanic that van work on the K 900 was off. I told them that they were the ones that scheduled for that day. I was told that the appointments are scheduled out of Florida. I didn't understand why that would make a difference but I had driven 1.5 hours to get my car fixed. He said there was nothing he could do. I said that was not acceptable so he said that I can bring the car back on Monday the 24th and they would get me a rental car. I know things happen so I was ok with that. I dropped it off again and I called on Wednesday to find out what was going on. I just got VM. I was called back on Thursday and they said the same thing they said in May, not covered due to an accident. When I told them they said that in May and I have proof that it wasn't they were going to cover it. Said they would order the part and it would be in on Tuesday and they would fix it. Called Wednesday but just got VM. Called Thursday and was told they hadn't looked at it yet. They called Friday and said that the radiator was an aftermarket one which voided the warranty. I was told that it would be $1202 and did they want me to order it. I asked why they told me it was covered and ordered last week. They said the order did not get approved. If I approved the repair they work order it and it would be in on Monday. I approved it but said I wanted them to send me a picture of the radiator. They said ok but I never received the picture. When I called to see if the part was in and where my picture was they said it had not been ordered yet and they made a mistake, it was not a bad radiator. Then they said it was hit by a stone which voids the warranty. They said that this should be covered by my insurance company. I called All State and opened up a claim. They were great but said that sounds a little sketchy. I told them I agreed and shared with them that this was now the 3rd cause they had given me. He called them everyday for a week and called me too. He said that he had spoken to the service manager Nicole once and she was going to send out the estimate and pictures right away but he never got them. He said he was so sorry for what I was going through and he would drop in first thing Monday morning. On Monday they showed him a condenser with green dye that they said it indicted a hole. He couldn't even verify if it came from my car or what caused it. He said he approved it anyway and they told them they would fix it. I was called Thursday and they said I could pick it up Friday morning. I took back the rental car they had provided me and enterprise drove me to the dealership. When I went to pay for the car I was told that my bill was almost $2700. I asked why? They said they had to add freon and I was now responsible to pay for the rental car since it was an insurance claim. They had my work order right there on the desk with $1202 circled. I told the mechanic I would pay the quoted amount only which came to $1335 with tax. He then called Nicole and she told him I could not take my car until I paid the full amount. She said she negotiated a higher price with All State and I should not worry about it because I only had to pay a $500 deductible. I did not know how much All State was going to pay and said I should not have to pay more just because my insurance company was going to cover it. I never got to talk to her, the conversation was being told to me by the mechanic. So I live an hour to an hour and a half away depending on traffic and I had returned the rental car. They said I could call Enterprise back and see if I could rent another car. I decided to have my wife come pick me up. This all started on August 17th and they still have my car as of September 18th. 32 days and counting. Luckily I have a legal team at work that a preparing a case. Currently they are filing charges for deceptive business practices and fraud. They think they have a few more charges that they are looking into. I never in my life have done anything like this but this is beyond poor service. The public need to be made aware of this dealerships committing fraud just not to honor what they promote as the best warranty in the world. A 100,000 warranty doesn't do anyone any good if they commit fraud in order to not cover things. More

Update: after my car had been here for two weeks, the general manager, Eddie, stepped in when he heard my complaints. With that being said, he was able to get the repairs, that hadn’t been fixed for 2 we general manager, Eddie, stepped in when he heard my complaints. With that being said, he was able to get the repairs, that hadn’t been fixed for 2 weeks, done within 2-3 days. I appreciate him stepping in and improving my service experience. More

Lamar Black ,salesman, made our buying experience absolutely worth the 2 hour drive! No sales pressure and very professional. We will definitely be a repeat customer!! absolutely worth the 2 hour drive! No sales pressure and very professional. We will definitely be a repeat customer!! More

Service Department is amazing, very friendly and make you feel welcome. Address all questions or concerns. I would highly recommended them. Way to go guys feel welcome. Address all questions or concerns. I would highly recommended them. Way to go guys More

Lamar Black was awesome! He took the time to get to know me and my preferences and helped me find the right car for me! No pressure! Walked me through every step! I me and my preferences and helped me find the right car for me! No pressure! Walked me through every step! I More

Great Experience I had a great experience. They made it easy and were very helpful. They got me what I needed and were not pushy at all. I had a great experience. They made it easy and were very helpful. They got me what I needed and were not pushy at all. More

Stan was Great! takes the stress out of buying a car. It was just great. I have not been to the service center yet, but will go for tire rotation. takes the stress out of buying a car. It was just great. I have not been to the service center yet, but will go for tire rotation. More

I’ve never had so much fun buying a car !! I went to Riverchase Kia and bought a new car and my salesmen was Stan sims and I have to say this is the person you want helping you buy a car! He ma I went to Riverchase Kia and bought a new car and my salesmen was Stan sims and I have to say this is the person you want helping you buy a car! He makes it fun he don’t just sit and stare at you crazy he really gets to know you and makes the time fly buy and all your nerves about buying a car just goes away!! I’ve never laughed so much trying to buy a car! I finally got the car I’ve been wanting because of Stan sims! Thank you sir I couldn’t be happier!! More

Myron Deskins Myron made the transaction very smooth. Will buy from again. Made the entire process seemless. Had all paperwork ready when we walked through the do Myron made the transaction very smooth. Will buy from again. Made the entire process seemless. Had all paperwork ready when we walked through the door. More