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Greenway Kia of Riverchase
Pelham, AL
553 Reviews
Stop by and visit us today in Pelham, Alabama, also serving Birmingham and Hoover Kia shoppers. We are committed to providing outstanding customer experience. We invite you to our showroom to have a look around!
New & Pre-owned Kia Cars for Pelham, Riverchase and Greater Birmingham Alabama
Looking for a new Kia Soul, Sportage or Sorento? The knowledgeable staff at Riverchase Kia are happy to help you find the perfect ride. If you're in the market for a used car in Pelham, check out our huge selection. Stop by our dealership near Hoover and view our selection today. Please contact us or view our hours and directions page for directions on how to find us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
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Showing 553 reviews
March 03, 2023
Rebekah Hurwitz was extremely helpful and kept in contact through the service and informed me of everything as it happened she went above and beyond to help make it easier and affordable to get a new engine through the service and informed me of everything as it happened she went above and beyond to help make it easier and affordable to get a new engine I strongly recommend Rebekah Hurwitz I will be requesting her from now on More
by soulreaper18
Employees Worked With
Rebekah Hurwitz
February 10, 2023
Professional, courteous service. Looked for ways to accommodate my needs. Did what they said they would do. Looked for ways to accommodate my needs. Did what they said they would do. More
by Stough
February 03, 2023
Everyone I met at this dealership was courteous, kind and personable. This is especially true of my salesman Kevin White. He listened to me with respect and supplied his help with knowledge and professionali personable. This is especially true of my salesman Kevin White. He listened to me with respect and supplied his help with knowledge and professionalism. I feel he was honest with me and never pushy. More
by stefvga
Employees Worked With
Kevin White
December 13, 2022
I think Riverchase Kia has got to be one of the most dishonest, unprofessional dealerships I have ever come into contact with, I wish I had seen this page before I took my car there. They provide the dishonest, unprofessional dealerships I have ever come into contact with, I wish I had seen this page before I took my car there. They provide the worst customer service and lie, lie, lie, lie. each time I called about my car they were always diagnosing it. Never could speak to anyone who knew anything about a car. TERRIBLE TERRIBLE More
by kiaisdishonest
Employees Worked With
November 15, 2022
This place is absolutely the worst place ive ever been from buying my car from them to coming back and having my oil changed. I will never come back to this place and I'd advise you note to do business wi from buying my car from them to coming back and having my oil changed. I will never come back to this place and I'd advise you note to do business with them either but hey its your choice go ahead and find out. They cant even keep any workers. 😂 Oh and its not just me i have 2 other family members that have done business with you and they say they'll never be back either. 150 dollar's for a oil change and tier rotation. Smh. More
by Jrduke357
Employees Worked With
September 08, 2022
Hello, I made an appointment and took my car to Serra Kia Gardendale. I received a coupon in the mail for service so I made an appointment for and I also told the clerk that my car has been running hot. She Gardendale. I received a coupon in the mail for service so I made an appointment for and I also told the clerk that my car has been running hot. She said that she would make a note of the problem and made me an appointment for June 28,2022. Got my car back on Friday and it was still running hot. I spoke with Michael on the 29th. We talked about the problem, reasons why it would run hot and he kept insisting it was the compressor. I informed him that I had that replaced in 2020. Since he insisted. I approved the work. Thinking since he was the professional in this area, I would get a working car. He first talked about body on the car. I let him know that wasn’t my concern. I was concerned about it getting hot all the time. I paid for a service that was not needed and did not address the problem($1,200.10). Picked up the car on July 1, 2022. That same day it ran hot. On 7/07/2022: We dropped the car off because it is still running hot. After they called me to tell me that it was a cracked thermostat housing and wanted $635 to repair. I thought about that & decided that I’m not giving them another penny. They should have found it the first time when they got $1,210.07. They had no record of the information I gave them and Michael claimed that I turned down services😞I only turned down new tire and body work. He had no notes of my concerns and neither did the clerk that made the appointment. Thermostat housing was replaced and the car is still running hot. That was not the problem either. On July 27, 2022, I called Riverchase Kia and talked with Dylan. I was told to bring it the next day. Before I left he stated, “I know my cars, I can smell oil. It needs a valve cover gasket.” He informed me the the diagnosis would be $199 but would go toward service provided.That’s not the problem. Still running hot. Now they have had my car over a week. Kia techs should know their cars. I need my car fixed and a refund for the unnecessary funds I paid which total over $2K. More
by dljmail14
Employees Worked With
Dylan
August 31, 2022
Do not do business with this dealership! The lie and are dishonest with their customers. Will the sales manager is one of the worst managers I have ever come in contact with. They tell you w The lie and are dishonest with their customers. Will the sales manager is one of the worst managers I have ever come in contact with. They tell you what you want to her but days later they didn’t say it all all. All a bunch of liars. Go somewhere else do not buy from them! More
by ywhitmire15
Employees Worked With
Will
August 20, 2022
Absolute worst service department! 2014 Kia Optima was towed there due to catastrophic engine failure. Continue getting the run around about diagnostics…it’s the engine we are waitin 2014 Kia Optima was towed there due to catastrophic engine failure. Continue getting the run around about diagnostics…it’s the engine we are waiting on approval from Kia Motors to replace…wait, no we need to replace the starter for $550 to be able to do engine diagnostics…blah, blah and the rudeness is above and beyond. I was previously a Kia advocate but Riverchase Kia has completely changed my thoughts. Will never own another Kia!!!! More
by Cathyv615
August 16, 2022
As a marketing professor who has studied customer service across thousands of companies throughout my career, I can honestly say that the Riverchase Kia service department is one of the worst I have ever com across thousands of companies throughout my career, I can honestly say that the Riverchase Kia service department is one of the worst I have ever come across. There is a 95% likelihood that whatever they say to you in the service department will NOT happen. We have had AC problems with our K900 and have taken it to them 9 different times over the last two years having spent close to $6,000 so far. The car has been in their service parking lot more days than in our driveway. They will lie to you, and then lie to you again, and then lie to you again. If you call to ask about your car, do not leave a message because it's 100% guaranteed they will not call you back. It's hard for me to fathom what type of leadership it takes to produce the sort of systemic dishonest culture that exists in this service department. More
by dr.white
Employees Worked With
