Greenway Kia of Riverchase

I purchased two new Kia's from Riverchase Kia earlier this year. One of them gave us problems from the very beginning, causing us to have it towed to Riverchase Kia almost every week for the first month this year. One of them gave us problems from the very beginning, causing us to have it towed to Riverchase Kia almost every week for the first month we had it. The car was in their shop for an average of 5 days the first three times we had it towed there the last time 5 WEEKS. During those three visits they told us that they didn't know what was causing the problem(1st), replacing some parts(2nd), then replacing more parts(3rd). When picking up the car after the third time(which reeked of cigarette smoke)my wife an I were told that if the car gave us any more problems they(Riverchase Kia)would put us in another car. Less than a week later the car broke down again with the same problem. We were at the dealership as soon as they opened the next day to be put in a different car just as they promised. While we were talking with the salesman the OWNER of the dealership walked in,sat down with us, took our keys and told us that he was not going to put us back in the car and that he would not want to drive that car himself. He told us to give him a couple of days while he visits with Kia corporate. He said that he would call me on Tuesday and set up a time to meet with us and resolve it once and for all. Tuesday came and went, no call from the OWNER, no call from anyone at Riverchase Kia. I called my salesman the next day to find out why I had not heard from anyone, he said that he didn't know. I called multiple times and asked for the CSM only to be forwarded to voice mail and my calls were never returned. The only person that I could ever get in touch with was my salesman who could only tell me that he had mentioned it to his CSM or to the OWNER and they are looking into it. FIVE WEEKS LATER I receive a phone call from their service department telling me that my car was ready to be picked up. I called the CSM who again did not return my phone call and I called my salesman who could only tell me rumors that someone was doing something. I had no other option but to pick the car up, which I did the following weekend. The car has been running fine so far, but my wife and I feel like we have been drug through the mud. We were lied to, avoided, and treated as if we hadn't just spent multiple thousands of dollars with them. I suggest that you be very careful about buying a car from Riverchase Kia. More

Excellent experience, initial phone call with Kiera to the competence and friendliness of Rasberry - the sales person - was exceptional. I would highly recommend Riverchase Kia and any one of the sales t the competence and friendliness of Rasberry - the sales person - was exceptional. I would highly recommend Riverchase Kia and any one of the sales team, friendliness runs rampant. More

Kevin was incredibly friendly and helpful. He never pressured us into a sale. He was completely personable and honest. He has called several times to check on me and my new Kia Rio and he even sent a t pressured us into a sale. He was completely personable and honest. He has called several times to check on me and my new Kia Rio and he even sent a thank you card. We loved our experience at Serra Kia. And we loved Kevin! More

I went here in 2011 with my father to purchase a brand new kia soul 2011. I was 19 at the time and knew very little about cars. My father, who is normally very good at dealing with people, was extremely new kia soul 2011. I was 19 at the time and knew very little about cars. My father, who is normally very good at dealing with people, was extremely sick at the time.. but because my current car's transmission was going out, and I had made the mistake of going to Carmax and purchasing a 2008 Ford Focus with only 1 day left to change my mind, I was in a rush to get a new car. Otherwise, I would have shopped around more. Anyway, upon coming to the dealership, my father and I browsed through several different cars until I saw a 2011 Kia Soul, Limited edition, on the lot.. It was the tiger-striped, and supposedly fully loaded. Being a 19 yr old girl, I fell in love instantly. I ended up trading in my 2005 Limited Edition pt cruiser for the $5000. Even after that, what should have been a $18-20k car ended up costing me almost $26,000.00. Recently, I tried to trade in my car with Honda who was going to work out a deal with me so I could get the car of my dreams ( A Honda Civic ), and Kia informed them they would only pay 9,000 for my car. Which is FAR below the KBB value. Not only that, but according to my warranty, I am only able to have maintenance done AT the Kia dealership or my warranty becomes invalid. I also can not have any additions put onto my car (Interior lighting, etc) without it affecting the warranty. Over all, I feel that I was cheated out of a lot of money for a mediocre car that 1) Does not get the gas mileage it's supposed to. 2) Is NOT Worth the $30,000.00 it cost to purchase it (prior to the trade in.) 3.) comes with a $368.00 a month car payment. More

they work with you, plus the friendly sales rep., Mr. Rasberry even came in on his day off to help me with everything. i would recommend him and the dealership. Rasberry even came in on his day off to help me with everything. i would recommend him and the dealership. More

I love love love my new sorento!! Jira did such a great job at keeping me informed! Everyone was so great and helpful! This was my best first time buying experience ever! job at keeping me informed! Everyone was so great and helpful! This was my best first time buying experience ever! More

Great place to buy a car! Eddie had me laughing and very comfortable in my experience at Riverchase Kia. I would recommend anyone to Riverchase Kia to purchase a car. comfortable in my experience at Riverchase Kia. I would recommend anyone to Riverchase Kia to purchase a car. More

Todd was excellent!! He got me out of my Sonata into a beautiful Optima! I love it & I would recomend anyone to them! They are great & I just did my first service & the service department was great too! T beautiful Optima! I love it & I would recomend anyone to them! They are great & I just did my first service & the service department was great too! Thank you. More

My experience with Riverchase Kia and Mr. Leo Henry was excellent. It was the best experience I have had in buying a car. They were very helpful, let me drive the SOUL for a couple of days while deciding i excellent. It was the best experience I have had in buying a car. They were very helpful, let me drive the SOUL for a couple of days while deciding if I really wanted to buy it, and they didn't talk down to you when it came to buying and financing. Overall, it was a great experience and I love my new KIA SOUL!!!!! I would recommend them to anyone. More

Called and spoke with a sales person named jirah and she told me about the application and to put her name at the bottom.did the whole application like she said and she never called me back this company sho told me about the application and to put her name at the bottom.did the whole application like she said and she never called me back this company should not be in business if that's how they treat their customers More