Greenway Kia of Riverchase

Befuddled From new car sales to service this dealership excels at neither. I have owned 5 Kia's since 2003. Recently moved here from out of state. First 60k mil From new car sales to service this dealership excels at neither. I have owned 5 Kia's since 2003. Recently moved here from out of state. First 60k mile service and I need an alignment, brakes, (which the brakes had been replaced at 40k miles) needless to say none was required. Then the steering wheel is not aligned after the alignment, nothing like driving straight forward down the road with steering wheel turned. Will never let them service vehicle. New car sales they maintain a vehicle on website and when you call on it "It should not be on there, it was used as a customer transport" and of course you can come and check out other models. Months later that vehicle is still on website, no pricing,high pressure and just overall buying experience you want to avoid! More

Tony almost ran my kid over. I was looking at buying a car, my kid was getting a soda in the building and was walking back out to me and the salesman. The next thing i know a guy I was looking at buying a car, my kid was getting a soda in the building and was walking back out to me and the salesman. The next thing i know a guy pulls around the parking lot at full speed in a Saab and almost runs over my kid. The salesman said his name is tony with the service dept and I asked the salesman to report the maniac. I was very close to buying Sorento until I learned that the guy who almost ran over my kid would be the person fixing it if I needed a repair. More

The Service Dept Well i pulled up.... and 2 people walked past me like I was Casper, finally a gentlemen greeted me and i told him my issue... and 2 hours later it was Well i pulled up.... and 2 people walked past me like I was Casper, finally a gentlemen greeted me and i told him my issue... and 2 hours later it was resolved... My issue is 1 there needs to be a place for small kids to play... the service wait for a oil change is wayyy too long for small kids... and this is with an appt.. whoever fixed my mirror also left the adhesive trash, razor blade, and mechanic rag in my cup holder..Then customers/buyers were placed in the same waiting room with annoyed kids and complaining service dept customers... Which were not giving them a positive outlook on their future with Riverchase Kia... now back to the Razor blade left in my car...Not a good look... More

Tony Knight thinks he is Tony Saprano. Tony Knight is a CROOK, his sole purpose is to extract as much money as possible for "repairs" that are not needed and I speak from experience when I Tony Knight is a CROOK, his sole purpose is to extract as much money as possible for "repairs" that are not needed and I speak from experience when I say that he charged me for new parts and just rehabbed the old parts but I knew because I looked at the old parts before the operation and noticed scrathes that are as unique as fingerprints the same ones were on it afterwards and he "has no idea, you must be a complainer" he says. TONY KNIGHT NEEDS TO BE FIRED FROM THIS JOB AND ANY JOB WHERE HE DEALS WITH THE PUBLIC! He thinks he is Tony Saprano. More

Worst dealership ever I moved to Birmingham from Huntsville (the dealership in Huntsville is awesome by the way)- Any who, every time I've taken my car to River-chase KIA i I moved to Birmingham from Huntsville (the dealership in Huntsville is awesome by the way)- Any who, every time I've taken my car to River-chase KIA it's been an awful experience. Not only are the service men rude but they don't honor warranties and they take advantage of you. I had work done on my car 2 years ago and they told me my warranty wouldn't cover it-so, I paid for the work- well 2 years later, I have the SAME problem and not only will they not fix it for free but tell me it's going to be $2200 to fix. After reviewing my warranty book, I found out that the work should be covered under my warranty. I spoke with the service manager, Tony and he agreed also. Tony also agreed to refund me for the work that was done 2 years ago. Well needless to say (2 months later) I'm still waiting on my refund. KIA has supposedly filed a claim to corporate to reimburse me- but it's still in process. And don't bother trying to get updates, KIA corporate is rude and every time I try calling Tony for an update-he sends me to his voicemail and NEVER returns my call. This company is not helpful one bit. I also tried contacting the General Manager BUT he's just giving me the run around to. This is absolutely ridiculous. If you can, avoid this company all together. They're crooks. WORST DEALERSHIP EVER. Makes me want to trade in my Kia just so I NEVER have to deal with them EVER again. More

overcharged!!!!! This place is horrible ive watched my parents go through a living Haiti's...... if you plan on paying huge amounts of $ for a piece of junk go to a ju This place is horrible ive watched my parents go through a living Haiti's...... if you plan on paying huge amounts of $ for a piece of junk go to a junk yard pretty sure you would be better off . More

Service Boss called me a rat?? I don't know the names of the people in Riverchase Kia service but I do know when I am being called a rat! When I took my soul into this dealer for br I don't know the names of the people in Riverchase Kia service but I do know when I am being called a rat! When I took my soul into this dealer for brake service I was quoted more than I could afford that day so I asked the guy who was originally standing at the computer putting my car info in if he could tell me if their was a more economical way to get me back on the road for the short term. He said let me ask the boss and after 5 minutes I came around the back where he and a person were talking. I was going to wait for them to stop talking to ask about another finance option for the fix on my car which is when I heard the boss saying to the service guy "you got another rat huh I am seeing more here than we had in Atlanta". then they described the problem with my brakeline and chuckled. For the reasons of wanting my car fixed I took my car to the Honda dealer down the street and at least was not called a rat and laughed at. Anyway this dealership has gone down hill in the last 3 years, it use to be really nice. More

The service department at Riverchase Kia OVERCHARGES !!!!! After going to the Riverchase Kia Service Department I am never going back. There was a service manager working on 11/28/2014 (Tony Knight) who state After going to the Riverchase Kia Service Department I am never going back. There was a service manager working on 11/28/2014 (Tony Knight) who stated that I buy a part that another Kia dealer said I didn't need. I am glad I got a second opinion even though the first one was the right one. He was very deceitful in charging me $99.00 for a diagnostic that he insisted I pay for then just said I needed a battery. I just want to warn you of my experience, so that you can hopefully go to one of the other Kia dealerships and avoid Riverchase Kia if you are thinking of going to their service department, plan on getting nickel and dimed and overcharged for unneeded services. Also, they put a small scratch on the steering wheel control button for the cruise control. More

unhappy buyers Bought a new Soul there NOT happy with price(my fault) went there to look and get price and next thing we knew sales person had us doing credit check Bought a new Soul there NOT happy with price(my fault) went there to look and get price and next thing we knew sales person had us doing credit check and pushing us into buying I guess so we didn't have a chance to compare prices because they were about $6000 higher than some of the other KIA dealers NOT HAPPY AT ALL will never buy from them again. Lesson learned at a high cost do your homework before buying don't make the mistake I made don't buy from Riverchase KIA More

I do not recommend this dealership. We saw a vehicle on inet for $14,715. Went to test drive it and discuss buying it. The sticker price was $14,715. They asked what monthly payment we needed. Told them no inet for $14,715. Went to test drive it and discuss buying it. The sticker price was $14,715. They asked what monthly payment we needed. Told them not over $250 a month. They came back and had agreed to the $250 a month. They had actually bumped the price up to $16,244.55. We thought that was with tax, title and tag included, it was not. When I called them, thinking this was an error, the sales manager said the mark up is their profit! Apparently there is nothing we can do. I believe this to be trickery and unethical! More