Greenway Kia of Riverchase

Very polite willing to work with you not rushing you and a very good sales team a very good sales team More

I had an extremely frustrating and disappointing experience with the service department at Riverchase Kia. I dropped my vehicle off Wednesday and was told I would hear back by the next day. I did n experience with the service department at Riverchase Kia. I dropped my vehicle off Wednesday and was told I would hear back by the next day. I did not receive any update on Thursday. On Friday around 11:00 AM, I called for an update and was told my service advisor would call me back. After two hours with no call, I contacted them again and was told there were no notes in the system about my vehicle at all. About ten minutes later, I received a call stating there was an oil filter housing leak, and I was told my advisor would call me by the end of the day. That call never came—nor did I receive any communication on Saturday. The dealership was closed Sunday. On Monday, my husband called multiple times and was again told there were no notes in the system and that the advisor would call him back. No one ever did. I then called myself before lunch and left a stern voicemail for the service manager, which was never returned. When my husband went to the dealership in person at 3:30 PM, he was told, “Oh, I was just about to call Mrs. Bess,” despite multiple calls and voicemails that had gone unanswered. At that point, we were told the repair was not covered under warranty, and we agreed to pay simply so I could get my car back. This morning, my vehicle status still showed “in progress,” so I called again around 11:30 AM and was told the car was done—yet no one had called to notify me. When we arrived to pick up the vehicle, the final total was over $120 more than what we were quoted the day before. The complete lack of communication, inaccurate information, missing documentation, and price discrepancy is unacceptable. I should not have to repeatedly chase updates, show up in person to get answers, or be surprised by higher charges at pickup. This experience reflects poorly on the service department’s organization, accountability, and respect for customers’ time. I will not be returning, and I would strongly caution others to think twice before trusting their vehicle here. More

Samuel from Riverchase Kia very professional and helpful. He is super kinds and listen to all my concerns for new car. He make all my requirements and give me good deals. He supports over time and reply my He is super kinds and listen to all my concerns for new car. He make all my requirements and give me good deals. He supports over time and reply my messages right away when I needs help with New car. I am really highly recommend to work with Sam. He is good guy. Thank you. More

If I could leave 0 stars i would. They dont deserve one. I was loyal to this place and the did me dirty. This is easily the worst dealership in Alabama. Their shop will damage your ca They dont deserve one. I was loyal to this place and the did me dirty. This is easily the worst dealership in Alabama. Their shop will damage your car and they'll take pictures and tell you they'll call you in a week and its crickets. They won't own their crappy work and sales is just as bad. I cant even really say how I feel about this place but I can say go to Serra Kia in Gardendale cause they are a good dealership. Love my GT in got from them! More

Our sales lady was super, she has a great personality & helped anyway she could. Everyone was very helpful helped anyway she could. Everyone was very helpful More

Never buy a car from here the worse dealership I ever seen just horrible never have experience anything like this I wish I would have stayed with Ford seen just horrible never have experience anything like this I wish I would have stayed with Ford More

We could not get copies of our paperwork. After many phone calls, we finally had to drive up there (100 miles) to get them. We signed paperwork to receive our gap insurance refund from our After many phone calls, we finally had to drive up there (100 miles) to get them. We signed paperwork to receive our gap insurance refund from our car we were turning in, which was purchased there. We were told it would be mailed to us and it may take 60 days. It's passed 60 days. Lots of phone calls and promises of e-mails to get an update and still no refund. This is our second purchase there and it will be our last. They do not keep their word. Ellen Wohlgemuth More

The next car will be from Myron and this dealership. This was a stress free experience. Thank you. This was a stress free experience. Thank you. More

Quentin provided me with great customer service he provided me with great information and made my car buying purchase go smoothly provided me with great information and made my car buying purchase go smoothly More

They are fast nd do a great job love it been to other places but this was great the 2 techs that help me out where brothers and did a fantastic service on my car definitely going back for my car needs !! places but this was great the 2 techs that help me out where brothers and did a fantastic service on my car definitely going back for my car needs !!! More