Greenway Kia of Riverchase

Hindsight is 20/20 First off let me say that Kim Woodall and Kevin Woody are two of the nicest individuals that I have ever met in the car biz and yes I have met quite a First off let me say that Kim Woodall and Kevin Woody are two of the nicest individuals that I have ever met in the car biz and yes I have met quite a few. I actually drove 2.5 hours each way to do business with Riverchase Kia because they had the specific used vehicle that I was looking for. My initial impression was good, Kim and Kevin met with me found out exactly what I wanted to accomplish and set out to unite me with my next vehicle. I test drove the vehicle and was somewhat satisfied but there was a minor vibration upon acceleration but when I asked about it I was told the car had been in the dealer's inventory for quite some time and it could be flat spots on the tires. They also told me that several people had attempted to buy the car but they could “never make the deal happen”. The explanation seemed plausible. I noted several deficiencies with the car; door dings, no floor mats and some really bad window tint that rendered the rear window all but useless. I wasn't looking for a massive amount off the asking price but some meeting in the middle would have been appreciated. Well that plan was shot down immediately with the age old "we have too much in the car". Against my better judgement and because the car WAS incredibly difficult to find on the entire east coast I sucked it up especially since the first off on my trade in, while a bit low in my opinion, was decent. We were able to move the needle slightly on the trade but not enough to truly make me feel like the time I spent driving over to do business with this dealership was worth it. When I asked about a 2nd key I again got news that there was only one key and they would be unable to assist me with getting a 2nd key by either splitting the amount with me, helping me to get one at their cost or even deducting that amount from the price of the car. I was a bit flabbergasted but by this point I just wanted to get the xxxx out of the dealership and get on with my 2.5 hour drive home that was about to become 3.5 with Birmingham's notorious evening traffic. I proceeded with the deal and asked them to remove the window tint from the back window while the car was being "detailed". When I walked out after dealing with finance to transfer my belongings from my trade in to the new vehicle I noticed the car was clean but the offending window tint was still in place, the detail guy came forward and stated he was afraid to remove the film because he thought he might damage the rear defroster elements. So I left with my newer car with one key, no floor mats and a virtually unusable rear window. My internal calculator was tallying how much more I was going to have to come out of pocket on this deal for things that should have been taken care of by Riverside. One other glaring item at no point did the “sales manager” come over to introduce himself or explain his position on taking care of my concerns. To say that he hid behind his desk and his employees would be generous. I have never had that happen and again it raised some red flags for me but at this point I was committed. On the drive home, when I was finally able to get up to highway speed that front end vibration that I mentioned earlier manifested itself again at 55mph, 65 mph and above 70mph. So when I got a chance on Saturday I took it in and had the wheels, examined, balanced and rotated in anticipation of it being corrected. No dice. I drove it for 4 more days and went to another shop to have the wheels road force balanced in hopes of getting it resolved. Again no dice. The vibration actually got worse. I took it to my local Honda dealer and explained what was going on and left it with them for a diagnosis. 2 hours later I got a call saying the driver’s side CV axle needed to be replaced. I wasn’t happy but at least I knew the cause of the issue and hopefully it would resolve it. The closest available part in Iowa and it took 3 days but it was installed and I picked up the car and begin my journey home. That phantom vibration? It was still there. I took the car back the next day and relayed my concerns to the Honda dealer and they advised they would take another look. 4 hours later I got the call that the passenger side CV axle was also bad and needed to be replaced. I shook my head and advised them to proceed. They ordered the parts and said it would be two days. The next day my service advisor called and said that while they were taking the car apart to replace the other CV axle they also discovered the half shaft was defective as well. Needless to say I wasn’t happy but at least now I knew why the car performed the way it did and what it would take to repair it. The saving grace in all of this is that there was a warranty provided on the car and it covered the bulk of the charges. I paid a $200.00 deductible but honestly I think that should have been waived. The time I have spent correcting the things that should gave been doe prior to the car being offered for purchase I will never get back or be compensated for. I honestly don’t think Riverside ever really did an inspection on the vehicle and if they did it was an extremely poor one. It feels as if they did a cursory inspection, waited for the title to clear and slapped it on the lot for sale with a wash and some tire shine. After all of my work and time the vehicle now drives the way it should have the day I took possession of it. If you ask me if I can recommend this dealership I would have to say no. If Kimberly and Kevin were with a different organization I would tell you to run, not walk, to see them for your next vehicle, but unfortunately they are with an organization that appears to value its profitability over building customer loyalty and doing the right thing. Am I happy with my car? For the moment now that seemingly all of the issues have been worked out I am satisfied but if I had to do it all over again I would have waited until I found the right vehicle from the right dealership that valued my visit and my patronage. More

BEST CAR BUYING EXPERIENCE EVER! This is the first car I have purchased in almost ten years. Mostly, because I hate going to car dealerships. The last few cars I have bought have be This is the first car I have purchased in almost ten years. Mostly, because I hate going to car dealerships. The last few cars I have bought have been from individuals, and I have always pain cash. I had just had surgery on my neck, so I didn't have time to save any cash to out right buy a car. So I have been debating on whether to keep my old car that always needs parts replace because of age or just but a new one. So I bought a 2014 Kia Rio to drive back and forth to work. I wanted somethings with great mpg and I think 41 is about as good as you can get and still have four doors. Thank you guys for all you hard work with no pressure! More

Great people that will do anything to be sure you are taken Came in near closing and Harvey, Kevin, and Jeff, stayed and helped me out with a new vehicle as a first time buying college student. They did everyth Came in near closing and Harvey, Kevin, and Jeff, stayed and helped me out with a new vehicle as a first time buying college student. They did everything they could to help me and got me a car with a good payment More

Very Professional Mr. Lee helped us find the right car for us. He was patient with us and very courteous. This is the 5th KIA that I have owned. Mr. Lee helped us find the right car for us. He was patient with us and very courteous. This is the 5th KIA that I have owned. More

AWESOME Experience! Wonderful staff. Lionel Lee was awesome and very helpful. We all know buying a car can be nerve racking but this time it was smooth. Almost effortless Wonderful staff. Lionel Lee was awesome and very helpful. We all know buying a car can be nerve racking but this time it was smooth. Almost effortless :-) More

"Fast and friendly salesman" My salesman made this the best purchase I have ever made! Lionel was honest and up front about everything and he did not waste my time. He always had My salesman made this the best purchase I have ever made! Lionel was honest and up front about everything and he did not waste my time. He always had a smile on his face and his personality was great! He made this process easy. I would recommend him to all of my family and friends because of the exceptional and professional service he gave to me during this experience. Great Job Mr. Lee! More

Excellent Riverchase Kia rocks!!!! From the moment we got there Kevin with Internet sales met us and was very nice man. Then Mr. Frye came out. They was all so Riverchase Kia rocks!!!! From the moment we got there Kevin with Internet sales met us and was very nice man. Then Mr. Frye came out. They was all so polite and kind and very helpful. And Mr. Frye didn't stop til he got me in my car!!! Now proud owners of a 2016 Kia Forte ex and I love love love it!!! These people here know what they doing and very professional. I would def recommend them and especially Mr. Teddy Frye!!!! He's awesome along with many others we met. And the finance manager we loved her!!!! Just a great experience all the way around!!!! If your looking for a car go here!!! You want be let down!!!! More

Happy customer Everyone was real friendly and work real hard to get us in the car that we wanted Teddy Frye helped me and my wife find our daughter a car we could Everyone was real friendly and work real hard to get us in the car that we wanted Teddy Frye helped me and my wife find our daughter a car we could be happy with and felt comfortable with her driving the car because it was a five star rated safety More

Great Customer Service The first encounter was from the internet rep. whom gave us, a really great first impression of Riverchase Kia. Our sales associate was, Teddy Frye. H The first encounter was from the internet rep. whom gave us, a really great first impression of Riverchase Kia. Our sales associate was, Teddy Frye. He was very obliging and offered a very comfortable and warm like setting. He went above and beyond for us and his politeness and courtesy never changed. I would highly recommend him to anyone. You don't just get a sales associate with Teddy. He offers so much more, but excels in customer service and that puts him at the top.... Teddy Frye More

Customer service is awesome Teddy Frye was our sales associate when we purchased our 2016 forte hatchback. He was knowledgeable in everything on the lot and very helpful in helpi Teddy Frye was our sales associate when we purchased our 2016 forte hatchback. He was knowledgeable in everything on the lot and very helpful in helping us find what we wanted within our budget! We not only recommend Riverchase Kia, we recommend Teddy Frye! More