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Greenway Kia of Riverchase
Pelham, AL
556 Reviews
Stop by and visit us today in Pelham, Alabama, also serving Birmingham and Hoover Kia shoppers. We are committed to providing outstanding customer experience. We invite you to our showroom to have a look around!
New & Pre-owned Kia Cars for Pelham, Riverchase and Greater Birmingham Alabama
Looking for a new Kia Soul, Sportage or Sorento? The knowledgeable staff at Riverchase Kia are happy to help you find the perfect ride. If you're in the market for a used car in Pelham, check out our huge selection. Stop by our dealership near Hoover and view our selection today. Please contact us or view our hours and directions page for directions on how to find us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
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Showing 556 reviews
August 28, 2023
These people were extremely nice and I experienced excellent customer service. I really wish other companies would mimic their excellent customer service. excellent customer service. I really wish other companies would mimic their excellent customer service. More
by ativoj5961
Employees Worked With
Alfred
August 26, 2023
I purchased a used truck on 6/13/23, traded my vehicle in and paid the remaining balance in cash. They provided me with a drive out tag that expired in 20 days. Today is 8/23/23 and I still have not received and paid the remaining balance in cash. They provided me with a drive out tag that expired in 20 days. Today is 8/23/23 and I still have not received my title. I have called numerous times and had to leave messages for my salesman, the sales manager, title clerk and also asked to speak with the general manager. I text my salesman and the sales manager numerous times with zero response. The only person that will answer the and actually speak to me is the receptionist. I requested a new drive out tag, had to leave a message and of course no response from anyone. I was told my title would arrive by 8/7/23, again today is 8/23/23 and still no title, no communication. DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP! More
by Jennifer
Employees Worked With
Jesse, Myron
August 19, 2023
Jimmy was our sales rep throughout our entire journey to find a unicorn telluride and let me tell you, he stepped up to bat for us and was able to track down and obtain this vehicle in no time at all. I wou find a unicorn telluride and let me tell you, he stepped up to bat for us and was able to track down and obtain this vehicle in no time at all. I would highly recommend using this KIA dealership, and more specifically, Jimmy, if you are ever in the market for a new KIA or a used car. Jimmy was super knowledgeable and very professional and personable. Phenomenal experience. More
by Ben P
Employees Worked With
Jimmy Cummings
August 16, 2023
Excellent job no complaints this time! Service was accurate and not a long wait time. Service was accurate and not a long wait time. More
by pamelapatton331
Employees Worked With
August 07, 2023
Mr. Harvey. Wasn’t sure if first name or last but he has without a doubt earned the Mr. in my book. Awesome professional get things done guy. A pleasure to do business with. without a doubt earned the Mr. in my book. Awesome professional get things done guy. A pleasure to do business with. More
by SGH
Employees Worked With
August 01, 2023
I was visiting from Atlanta when my 2014 kia Sorento engine ceased. I called this dealership and spoke with Terrell Goddard. I explained what happen and he was very nice and had a lot of compassion ab engine ceased. I called this dealership and spoke with Terrell Goddard. I explained what happen and he was very nice and had a lot of compassion about my situation. He explained the process so I had a clear understanding of how it worked. Although I had my car towed to Atlanta for the repairs. Terrell exhibited excellent customer service. More
by thomasine001
Employees Worked With
Terrell Goddard
July 29, 2023
Went out of their way to find me the vehicle is wanted. very informative. No sales pressure. very informative. No sales pressure. More
by scarletestes
Employees Worked With
July 26, 2023
If you contact KIA customer care they will tell you to contact the dealership. When you go to dealership they will tell you contact customer care. I finally filed a claim with KIA customer care and it too contact the dealership. When you go to dealership they will tell you contact customer care. I finally filed a claim with KIA customer care and it took them 2 weeks to get back to me. Every time I spoke to someone they escalated my claim to someone else. I felt as if they were waiting me out or hoping I'd eventually give up. I traded a 2017 Mercedes SUV for a Kia sportage from xxxx. Biggest mistake of my life. Finally, Melissa from the KIA claims department calls me to inform me that the KIA is ready and has been repaired. .... 🙄... I arrive there and guess what? Riverchase Kia says the car isn't ready and they never spoke with Melissa. I have a screenshot of the email below. This is like a horror movie or a sick trick being played on me. At this point I've been out of car for 2 months paying insurance for a car I'm not driving and not even offered a rental car for my troubles. I've had enough! I finally see my 2017 Mercedes Benz that I traded in for this junk KIA and I tell them I want my car back and you guys can keep that KIA you've been trying to fix for two months. They send me a manager his name is Shaquille Johnson. He tells me in order to get my car back it's going to cost me $3,800. My response was you sold me a car that worked for a week. I traded in my Mercedes and payed you a difference of $7,500 I want my money back I don't want to pay to get my car back. Mr. Shaquille laughed at my pain and anger. I asked Shaquille Johnson if he found my situation funny.... He responds with yes. It took every bit of my soul not to strangle this man KIA has placed in management. I was able to walk away and not go to jail that Friday. I have posted a picture of the manager so you know exactly who laughs at a KIA customer after being sold a lemon at his establishment. I have another KIA that they serviced for an oil change and they can't even do that right. Look at the attached pictures. Please stay away from Riverchase KIA. They should not be business at all. Kia cars can be nice when they work. However, I have lost faith in the response from KIA customer care and how they handled selling me a lemon. I finally purchased my Mercedes back and I will stick with brands who actually stand by their vehicles and care to make the moment right.. and not try to profit from a customer's misery that they inflicted. More
by Learnem
Employees Worked With
Shaquille Johnson, and the Entire service department.
July 11, 2023
The service man was very polite and professional, He explained everything In a very clear manner explained everything In a very clear manner More
by smartmart9
Employees Worked With
