Greenway Kia of Riverchase

WORST EXPERIENCE I HAVE EVER HAD AT A CAR DEALER!!!!!!!!!!!! I drove over an hour to this dealership intending on buying a vehicle . Called ahead of time to let them know I was coming. When i got there I sto I drove over an hour to this dealership intending on buying a vehicle . Called ahead of time to let them know I was coming. When i got there I stood there 15 mins before anyone talked to us and and to bring the car around I wanted to look at. They were not friendly AT ALL. Most salesman talked your head off this one did not say much at all or at least try to act interested in selling me a car. My friend who went with me asked questions to the salesman and manager. Just general questions. I guess they did not like his comments or questions because they literally brushed us off and acted like they didn't want to deal with us the whole time we were there. Needless to say i went 5 miles to another dealer and bought a brand new 2017 vehicle. Do not go to this dealership. WASTE OF TIME. It was a very very uncomfortable experience. More

Thank you Teddy met my daughter and I in the parking with a cheerful greeting. I told him what we were looking for, the price range, and payment ceiling. We f Teddy met my daughter and I in the parking with a cheerful greeting. I told him what we were looking for, the price range, and payment ceiling. We found the car she wanted and he worked with th finance guy to find the bank with the right interest rate to.keep us within her budget. More

A very comfortable environment and experience. Teddy Frye, Sales Person, was very accommodating and made me feel very comfortable throughout the buying experience. He answered all my questions and Teddy Frye, Sales Person, was very accommodating and made me feel very comfortable throughout the buying experience. He answered all my questions and provided great detail. His hands-on approach was much appreciated He is truly a great asset to the Kia Sales Team. More

Mr Harvey is the man I had been denied from several other dealerships and Mr Harvey’s first words to me was “We’re getting you a car today.” His confidence in his ability I had been denied from several other dealerships and Mr Harvey’s first words to me was “We’re getting you a car today.” His confidence in his ability to be able to make good on his word and sent me home in my brand new car. Best experience I’ve ever had at any car dealership ever. I will be coming back to do business with Riverchase Kia as long as Mr Harvey is there. More

Excellent Customer Service I bought my son a Kia Soul and the experience was excellent. Teddy was very helpful and patient. From start to finish the process was easy and enjoyab I bought my son a Kia Soul and the experience was excellent. Teddy was very helpful and patient. From start to finish the process was easy and enjoyable. Thanks again, Teddy!!! More

Awesome place We just bought a Kia Forte from the Riverchase Kia Dealership in Pelham Alabama and Jaime Alonzo-Our Professional Consultant there, He helped us thro We just bought a Kia Forte from the Riverchase Kia Dealership in Pelham Alabama and Jaime Alonzo-Our Professional Consultant there, He helped us throughout the whole process and made sure we were taken care of and happy with our transaction. The entire dealership staff is very helpful and friendly and made our family feel welcome. We love this place! More

Warranty and Service The only good part about purchasing my car from Riverchase Kia was the exceptional help that I received from Tracy Hambrick when my engine blew at 77 The only good part about purchasing my car from Riverchase Kia was the exceptional help that I received from Tracy Hambrick when my engine blew at 77000 miles. Kia (the factory) did replace the engine with the warranty but that has nothing to do with Riverchase Kia except for fact that Tracy was so pleasant and helpful with getting my records together and even helping me locate records that I had at other service departments. From the day our salesman screwed us on the purchase price (because he didn't know what I meant by the "out the door" price) to the shafty guy in the finance department who just made excuses for the salesman and kind of made us feel uncomfortable with walking out the door on them, to the day the engine blew I swore I would never buy another vehicle from them. However, if they were to train all of their employees to treat customers in the fashion that I received from Tracy, I would re-consider. I hope she is not the only person at that dealership with her attitude. She was on top of my needs, pleasant to talk to, kept me informed throughout the entire process from the initial phone call to gather records and submitting them, letting me know the warranty would replace my engine and letting me know step by step what was happening all the way to the call this morning that my car was ready. Thank you Tracy Hambrick for your wonderful customer service! More

Great Sales Consultant Leo Henry was very attentive to what I was looking for and he was very knowledgeable of what they had to offer. This dealership I recommend to anyone Leo Henry was very attentive to what I was looking for and he was very knowledgeable of what they had to offer. This dealership I recommend to anyone. More

College bound Went to get my son a reliable car for school. Jamie was very nice and helpful. Would recommend asking for him if you go to buy a car. Went to get my son a reliable car for school. Jamie was very nice and helpful. Would recommend asking for him if you go to buy a car. More

Hope Is Real Thanks Kia for your Sales Rep Teddy Frye making hope real in getting my new car. Excellent! Awesome! A welcoming spark of hope.Great service. Thanks Kia for your Sales Rep Teddy Frye making hope real in getting my new car. Excellent! Awesome! A welcoming spark of hope.Great service. More