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Greenway Kia of Riverchase
Pelham, AL
554 Reviews
Stop by and visit us today in Pelham, Alabama, also serving Birmingham and Hoover Kia shoppers. We are committed to providing outstanding customer experience. We invite you to our showroom to have a look around!
New & Pre-owned Kia Cars for Pelham, Riverchase and Greater Birmingham Alabama
Looking for a new Kia Soul, Sportage or Sorento? The knowledgeable staff at Riverchase Kia are happy to help you find the perfect ride. If you're in the market for a used car in Pelham, check out our huge selection. Stop by our dealership near Hoover and view our selection today. Please contact us or view our hours and directions page for directions on how to find us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
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Showing 554 reviews
June 02, 2024
Friendly staff great environment and professional team will go ther again in the future!!! Garry is Awesome will go ther again in the future!!! Garry is Awesome More
by Rocky.foampros
April 10, 2024
We were greeted as we pulled on the lot really liked that the sales went out of his way to help us get what we wanted but they all did and it was a great experience we will continue to be with Kia for a long the sales went out of his way to help us get what we wanted but they all did and it was a great experience we will continue to be with Kia for a long time to come they all are a pleasure to work with More
by Janice lightsey
Employees Worked With
Kevin white and there was 4 more can’t timber there names but they were great
March 30, 2024
The service department at this Kia is absolutely terrible and they bribe customers for good reviews. I have never written a negative review, but I feel compelled to do so after the awful customer service. Fo and they bribe customers for good reviews. I have never written a negative review, but I feel compelled to do so after the awful customer service. For my 5000 mile service, I made an appointment. When I showed up, on time, I was told there were cars in front of me and the wait would be over 4 hours. I made another appointment for a different day. When I showed up for that appointment I was told that there were cars ahead of me. The Kia employee told me he did not know why the service department made appointments because they took cars on a first come, first serve basis. So, I left again. Finally, on my THIRD try, they were able to take me in when I showed up at 7:45 on a Saturday morning. I understand if first come, first serve is the policy, but this should be communicated to the consumer rather than making pointless appts. Fast forward to my 10,000 mile appt. I called and explained what happened and told the service rep I would bring my car first thing. She said that was fine, never saying an appt was needed. I showed up at 7:45, and they told me now they now take appts. and could not service my car. The incompetency and lack of customer service is just awful. They have zero internal communication between departments. All the rep had to do was tell me on the phone that they now take appointments as a policy and the problem would have been solved but she never communicated this. When I told the service manager that this morning, he told me that was an administration issue and nothing to do with him. Lack of accountability and terrible service and communication. I had a Toyota for 30 years and never experienced this with their service department. Oh- and then after the 5000 mile debacle, the service department called me incessantly asking me to leave a 5 star review in exchange for detailing my car for free at the next service!!!!!! When you read all the positive reviews, bear this in mind. More
by mickey
Employees Worked With
January 05, 2024
Left 2023 Kia sportage for warranty on 12/28/23 with service tech Andrew. Was promised a status call the following Saturday. After not hearing any word , I called again on1/2/24, I called to inquire. A service tech Andrew. Was promised a status call the following Saturday. After not hearing any word , I called again on1/2/24, I called to inquire. After a lengthy hold time was advised that I would receive a call back. Never got call back so I called later and got voicemail. Left word for a callback. Received callback late afternoon from Chris saying that car was ready. When I went to pick up car, rang bell for service, but no one replied. An employee walked and asked if I was being waited on. I said no. He disappeared thru the employee entrance and I continued to wait. Another employee entered the desk area and asked if he could help. I said, “just trying to pick up my car”. He thumbed through papers, had me to sign and handed me the keys. I asked where is my car? He said outside somewhere. I went out but had to turn on my car alarm to find the vehicle parked between a number of other cars. Worst and most unprofessional service I have ever experienced. I purchased the car from this dealership but will go elsewhere when I need service in the future. Absolutely the most disappointing experience in recent memory! More
by Yzkgtrm
December 30, 2023
We like the Telluride we bought, Management owner (Mario) is top notch. Thanks for reaching out and making things right. is top notch. Thanks for reaching out and making things right. More
by brady.hilyer
Employees Worked With
