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Greenway Kia of Hickory Hollow - Service Center
Antioch, TN
167 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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167 Reviews of Greenway Kia of Hickory Hollow - Service Center
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December 23, 2022
Lana was friendly and courteous. She explained the inspection and oil change. I had excellent service. After the service, Lana walked me to my car and advised me of my next service a She explained the inspection and oil change. I had excellent service. After the service, Lana walked me to my car and advised me of my next service appointment. She wished me a Merry Christmas. I am happy with the service and would recommend Kia service to family and friends. Great job! More
by lady_mouse
Employees Worked With
Lana
November 28, 2022
He was friendly, curtious, and did great job on inspection and oil change. Showed and explained their check list, and let me know what was needed. inspection and oil change. Showed and explained their check list, and let me know what was needed. More
by Btrac123
Employees Worked With
Jason
November 10, 2022
Trying to get a hold of anyone in service is almost impossible. We went in last Wednesday to get a key programmed. We did not look at the price at the time of checkout because we were in a hurry. La impossible. We went in last Wednesday to get a key programmed. We did not look at the price at the time of checkout because we were in a hurry. Later that afternoon we had a concern about the price and tried calling that same day. No response. Called a few times on Thursday. No response. Called 10-12 times on Saturday no response. Our service advisor finally contacted us back, by the time we got to the dealership 2-3 hours later (we had to leave a message with SALES). He was not helpful at all and we were told to contact the service manager who was out sick and gave us his phone number. It was not his phone number it was the dealership phone number (which is the number we had already been calling). We called Wednesday 2-3 times (no response). Thursday they responded to our third call of the day. Their voicemail is full so you can not leave a message when you call. It is almost impossible to reach the service department if you have a question or concern. A concern that should have been handled same day or one/two days later, we are still dealing with more than a week later. If this is the service you want, then by all means go to Antioch Kia. More
by emma
Employees Worked With
Jason Ross, Nick?(service manager)
September 29, 2022
I been with this dealership for years and Robert was my helper today and he was great and helped me with my needs and told me what I needed to keep my vehicle running smooth and he made me feel comfortable helper today and he was great and helped me with my needs and told me what I needed to keep my vehicle running smooth and he made me feel comfortable and made my day More
by clementinewhiteside1
Employees Worked With
Robert
September 16, 2022
Service staff is extremely friendly and professional. It was a busy Friday morning. Jason explained the recommended 30k service and the estimated cost prior to the work being done. Michelle kindly conver It was a busy Friday morning. Jason explained the recommended 30k service and the estimated cost prior to the work being done. Michelle kindly conversed with me as I waited in line, explaining where the water, coffee and temporary bathrooms were located. My vehicle was washed by hand, awesome job done. Due to the ongoing construction, trailers are setup as temporary offices but they are not identified. It would be helpful if they were clearly identified so one knows where to go. Others confused me for an employee, asking where to go to pay their bill, for example. More
by CEE
Employees Worked With
Jason, Michelle
July 14, 2022
I’m just in the dating stage. So far so good. They seem to be competent. Everything went as it should. This is my first visit. I hope it will work like this going forward. Bo So far so good. They seem to be competent. Everything went as it should. This is my first visit. I hope it will work like this going forward. Bob Morrison More
by bmorrisonb
Employees Worked With
Jason in service.
July 11, 2022
I was in and out in less than an hour. The service people were friendly and extremely nice. I had a great chat with Jason, excellent customer service!!!! The service people were friendly and extremely nice. I had a great chat with Jason, excellent customer service!!!! More
by inkedblots
Employees Worked With
Jason
