Greenway Kia of Hickory Hollow - Service Center

We spent $35,000 on a 2017 Tahoe and less than 60 days later we are still driving on the drive out tags and having to replace a battery and put new lifters in the engine which is almost $3000 and when I t later we are still driving on the drive out tags and having to replace a battery and put new lifters in the engine which is almost $3000 and when I took it back the service department at first told me to take it to a Chevy dealership and I asked for help with the cost seeing that we were less than 60 days and still haven’t even received our tags, and they offered us a 10% discount on $2,800 repair bill. They only care about the all mighty dollar and not the customer! DO NOT buy from Greenway Kia! More

The service was amazing and I was able to work in the lobby. It was so nice and clean. I love going to the Kia dealership and Mark was great lobby. It was so nice and clean. I love going to the Kia dealership and Mark was great More

This car lot is excellent, all of the staff make sure you have everything you need. have everything you need. More

The service department has very attentive staff who communicate well concerning my cars needs. There is a comfortable waiting area. communicate well concerning my cars needs. There is a comfortable waiting area. More

The service department did an excellent job explaining what was completed before they delivered the car back to me! what was completed before they delivered the car back to me! More

All the personnel are to respect and helpful and Mrs. Lana explain the situation very well 👍👍 Lana explain the situation very well 👍👍 More

I've been servicing my car at this dealership for years. Their services are outstanding, consistent, and reliable, especially when compared to others. Sometimes you get a free car wash too. Their services are outstanding, consistent, and reliable, especially when compared to others. Sometimes you get a free car wash too. More

Kia has provided me the worst experience I have ever had. I took the car in for a window which was repaired by this location less than a year ago due to bad manufacturing on Kia's behalf. Upon taking the car I took the car in for a window which was repaired by this location less than a year ago due to bad manufacturing on Kia's behalf. Upon taking the car in on Monday, I was charged a $277.93 diagnostic fee, and was assured the repair was under warranty being that this is the second time the window itself has malfunctioned. 30 minutes after dropping the car off for repair this Saturday, I was called and notified that there is an additional part needed and that part in particular it is not covered under warranty, meaning I would have to come out of pocket. This was completely unexpected, and should have been stated when the car was diagnosed. What was the point of paying a $300 diagnostic fee if they can't perform a proper diagnosis and pinpoint all of the issues with the vehicle? They refused to refund the $300 for diagnostics, and we are in no position to pour more money into faulty manufactured widows that are constantly malfunctioning. This is clearly an issue with Kias, specifically in my case, Kia Optimas. Kia is obviously benefitting from their cheap manufacturing because dealerships are gouging customers of money to repair low quality cars that constantly break down. I took the car home with the broken window at cost of $277.93. Needless to say this is the worst dealership I have ever purchased a car from. More

They are great! People are really nice. They do a good job taking care of their customers People are really nice. They do a good job taking care of their customers More