Greenway Kia of Hickory Hollow - Service Center

Went in for an oil change and came out with a new car. Cynthia Anderson was the Assosiate that helped me get into a new Kia Sportage when she spotted me browsing the used cars to pass the time while waitin Cynthia Anderson was the Assosiate that helped me get into a new Kia Sportage when she spotted me browsing the used cars to pass the time while waiting for my service to be completed. She took me from a daydream of owning a new Kia to reality. Thank you Cynthia and Bryan, the finance manager, who both were instrumental in this transaction. More

A+++++ Wont go anywhere else!!!!!!! Bought my car here and was limited on my options. I never would have guessed they could get me in this new of a car with pymts i could afford, especia Bought my car here and was limited on my options. I never would have guessed they could get me in this new of a car with pymts i could afford, especially after going to a different dealership before and being turned down. The staff was very honest and caring!!!! I have been driving back for regular maintence and even the service department is honest caring and just overall amazing. If myself or my family ever need another car this is where i will come. Never have i ever encountered such an amazing dealership. Thank you for all you do. More

What an experience! This experience was awesome! I have never been treated so well anywhere as I was at Universal Kia. The staff seems to have been hand-picked for perfec This experience was awesome! I have never been treated so well anywhere as I was at Universal Kia. The staff seems to have been hand-picked for perfection in dealing with customers! BEST EXPERIENCE? I drove off in my brand new RED STINGER!!!! More

Service department Jenn at he service department helped me get my Kia Soul repaired and was an amazing advocate for helping me do it within a timely fashion, within my b Jenn at he service department helped me get my Kia Soul repaired and was an amazing advocate for helping me do it within a timely fashion, within my budget. She deserves a raise! More

Awesomesauce Fabulous😃 I had a light on in my dash that I did not know what it was for so I stopped in to have my car checked out. I had a light on in my dash that I did not know what it was for so I stopped in to have my car checked out. More

Lack of Customer Service Took me two days to get an oil change. Went on Monday (yes, I had an appointment), but ended up canceling it after over an hour of waiting. My car sti Took me two days to get an oil change. Went on Monday (yes, I had an appointment), but ended up canceling it after over an hour of waiting. My car still had not moved. Rescheduled for 11:30am the next morning. Didn't leave until 1:25pm - almost another two hour wait. No explanation, no "I'm sorry." Nothing. It's very frustrating to make an appointment, but the appointment is ignored. What's the point? I will never use Hickory Hollow Kia Service Department again. Obviously, you need more employees (I've already applied recently, but got no response). You need better customer service in your service department. Not some blonde with an attitude. This location has really gone downhill since the new staff has been hired. Work on it. I won't be back! More

Got me in a car but down hill from there I was extremely impressed that they got me in a car that day. I was super happy and would have left a great review at that point. The sales lady was s I was extremely impressed that they got me in a car that day. I was super happy and would have left a great review at that point. The sales lady was so helpful. But then it all went down hill. First off after one week of having the car the touch screen failed and they refused to fix it since it worked when I got it. The front window needed to be replaced, they set up a day to do it. That day they rescheduled. We drove an hour for the next scheduled appt. but once we sat there for 3 hours they sent us home empty handed. Once we finally got another appt. they left us waiting for 5 hours before it was done. Ridiculous experience overall. Customer service less than poor. More

I am always impressed No pressure, no sticker shock, no buyer's remorse. This was my 3rd purchase and they continue to be considerate and accommodating. Great Team Work! No pressure, no sticker shock, no buyer's remorse. This was my 3rd purchase and they continue to be considerate and accommodating. Great Team Work! More