Greenway Kia of Hickory Hollow

Just ok The sales guy Chad did not give direct answers. After buying the car I waited for over an hour for it to be cleaned. Total process took 4 hours... The The sales guy Chad did not give direct answers. After buying the car I waited for over an hour for it to be cleaned. Total process took 4 hours... They did give me a good deal and I am happy with the vehicle. More

Thanks! The staff made us feel as if they truly cared about my family's needs. This is our second purchase with this dealership because they are always welco The staff made us feel as if they truly cared about my family's needs. This is our second purchase with this dealership because they are always welcoming and take the time to make it a very positive experience. Whether I'm dealing with the sales or the service department, I have never left unhappy. More

Amazing Service, everytime We bought our car at the Hickory Hollow Kia dealership and have yet to be displeased. Our experience with the sales staff, specifically Shon, was grea We bought our car at the Hickory Hollow Kia dealership and have yet to be displeased. Our experience with the sales staff, specifically Shon, was great. This last time, I brought the car in for our second service. I didn't have an appointment and the staff told me it would be about 90 minutes. I had no problem waiting, so I did. 40 minutes later, I was in the car on my way home. I had my oil changed and tired rotated. I know it's hard to believe, but I love bringing my car by. Staff is great. More

Awesome We have purchased several cars but this purchase at Universal Kia has been the best. Our sales agent, Tabitha, is fabulous and very knowledgeable. Th We have purchased several cars but this purchase at Universal Kia has been the best. Our sales agent, Tabitha, is fabulous and very knowledgeable. This has been the best experience ever in purchasing a car. Great service and attention to every need. More

Very professional and friendly staff When I first arrived, I didn't know where to go and Mickey walked by and asked if he could help. I told him I had never been there and didn't know whe When I first arrived, I didn't know where to go and Mickey walked by and asked if he could help. I told him I had never been there and didn't know where to go or what to do. He was most helpful in assisting me!!!! Very friendly and professional. My next encounter was with a guy (don't remember his name) who explained everything to me. Gave me the cost and was willing to answer any questions. The day my vehicle was serviced, they had to order part, this guy went above his responsibility. It was going to take 5-6 hours to repair vehicle. He called and got me a rental car so I didn't have to sit there all day. I did not expect that!!!!! Even though I had prepared to spend the day there, his kind gesture was appreciated more than he knows!!!!! Great job!!!!! He went above and beyond!!!!! My next encounter was with the cashier. She is precious. Had a great personality and attitude! More

Awesome Service Dept.! I have to give them a lot of credit. There were a lot of customers visiting Service that day. They got me out of there in a timely manner. I have to give them a lot of credit. There were a lot of customers visiting Service that day. They got me out of there in a timely manner. More

Super Experience Our salesperson was very friendly and made us feel comfortable, never leaving us to assist anyone else. Worked with us through the end of sale. Our salesperson was very friendly and made us feel comfortable, never leaving us to assist anyone else. Worked with us through the end of sale. More

Be careful of financing dept. Price of the car was very fair. During financing, they tried to slip an extra 3k in for some type of xx warranty. He got very upset when I called his Price of the car was very fair. During financing, they tried to slip an extra 3k in for some type of xx warranty. He got very upset when I called his hand on it. He let me know if he was trying to slip it in, I would have left with it. Was not asked if I wanted warranty and gap insurance, they just figured it in. Thought he was gonna cry when we refused. They don't like telling the price you are financing. They just quote the monthly payment. More

wait til you need more than anboil change Took car in for repairs due to second recall! Yes car is three years old second recall 61000 miles. Since I had to get the work done at Kia and my c Took car in for repairs due to second recall! Yes car is three years old second recall 61000 miles. Since I had to get the work done at Kia and my car key flew apart and the push pads where torn, I asked for a free replacement. I am 1000 miles over the warranty that would replace the key. What no good will? No Universal Kia might have to close their doors over not collecting the 30 dollars. I am upset over the tone an manner that the free key was discussed. I have always been a Toyota girl until now but since this one is paid Universal does not stand behind the brand its time to go back to a Company Brand that means quality and KIA ain't it. More

Awesome Experience!! When I arrived at the lot, I didn't expect to walk away with a vehicle. I had already been to two other dealerships and was unable to find exactly wh When I arrived at the lot, I didn't expect to walk away with a vehicle. I had already been to two other dealerships and was unable to find exactly what I was looking for; an exceptional vehicle for a great price. Jay Stewart approached me and really drilled down to exactly what I was looking for before he ever suggested a vehicle. We waited for the financing approval, but Jay was very confident that we were going to like what we heard. He was able to find the perfect vehicle for me and my growing family! His knowledge and world-class customer service is what made our decision. Jay Stewart is truly an asset to the KIA team! Thanks for everything! More