Greenway Kia of Hickory Hollow

Unprecedented Customer Service! I have never purchased a car through a dealership before, believe it or not. I was not confident I would be able to even purchase a car. Each member o I have never purchased a car through a dealership before, believe it or not. I was not confident I would be able to even purchase a car. Each member of the team that I dealt with were so genuine, friendly and helpful. This is going to sound so odd, but I feel like I was welcomed into the 'family' almost immediately. TK was my salesman, and he was absolutely wonderful. He completely respected my budget and what I was looking for in a car. We went on a test drive and he didn't flinch when I almost killed him merging onto the highway. HA!! He was patient and did all he could to show me the cars within my budget. At no point did I ever feel pressured into getting something I didn't want. He was truly the exact opposite of what most would expect a "car salesman" to be like. He's a real, genuine person who just wanted me to be happy. Rania went well, well above and beyond to help me find the car and price I was looking for as well. I can't get into details of all she did for me, but I can tell you that she is a truly wonderful person who is professional yet approachable and considerate of her customer's needs. She did more for me than I would have ever anticipated from a dealership manager. She found ways to save me money, and did more for me than I deserved. Then there's Chris, the "Finance Guy". Again, I can't get into details, but he did more than I could have ever anticipated to get me the interest rate and monthly payments within my budget. He was great to work with, great personality, and (overusing the word here, but) genuine. This review isn't doing them justice. I was so nervous to go through this process. It's a big ticket item and didn't want to be bullied into something I couldn't afford. Almost immediately that anxiety dissipated and it was probably the best car shopping experience I could have hoped for. More

Great Experience There is not enough good things that I can say about the staff at Kia. Heather worked with me to get a vehicle. I am going thru a divorce and she assu There is not enough good things that I can say about the staff at Kia. Heather worked with me to get a vehicle. I am going thru a divorce and she assured me I would be able to get a car that day. She came through. I didn't have anyone to help me get my Kia home, Hal and another coworker, drove the Kia to home in Murfreesboro! Outstanding customer service More

Customer service Dealership made the customer Happy... No complaints. I had a great experience with my sales person. It was late but they made it happen and I am satis Dealership made the customer Happy... No complaints. I had a great experience with my sales person. It was late but they made it happen and I am satisfied. More

From a phone call to a car Desperate and discouraged I applied online for a vehicle! A few minutes later I received a phone call from the manager who listened to my problem and Desperate and discouraged I applied online for a vehicle! A few minutes later I received a phone call from the manager who listened to my problem and assured me they would be able to help me! I was given a same day appointment (Sunday). Sunday evening I drove off the lot in a brand new 2017 Kia Forte! I am so grateful for their willingness to HELP me!!!! More

Enjoyable Experience Salesman was very nice and down to earth. He was interested in knowing what I wanted in a vehicle rather than telling me what I should have. Salesman was very nice and down to earth. He was interested in knowing what I wanted in a vehicle rather than telling me what I should have. More

Awesome Experience!! Took my Hyundai here to get a repair with my steering wheel done and I was 100% pleased. Everyone was nice, pleasant and kept me informed about the t Took my Hyundai here to get a repair with my steering wheel done and I was 100% pleased. Everyone was nice, pleasant and kept me informed about the time and what was going on with the repair. The price I was quoted over the phone was the actual price. I will definitely be returning for my future care repairs here and you get a free hand car wash. These guys are great. Especially Ryan. He was awesome and kept me informed. Ask to deal with Ryan he was great and made the experience great. Nice waiting area w/ drinks, tv, and snacks. And while your waiting you don't have a bunch of sales guys coming up to you trying to sell you a car. They just let you relax. This place went above and beyond. Every single person was personable and great. Ask for Ryan!! More

Wonderful everyone was so nice The sales associates were very informate and very helpful. When you get older,people are inpatient with you, but not the people at Universal Kia. Than The sales associates were very informate and very helpful. When you get older,people are inpatient with you, but not the people at Universal Kia. Thank you big time More

Helpful and knowledgeable Everyone was extremely helpful. They answered all my questions and were very knowledgeable. They were patient and allowed me to look and sit in any Everyone was extremely helpful. They answered all my questions and were very knowledgeable. They were patient and allowed me to look and sit in any vehicle on the lot. The salesman was not pushy at all. More

Awesome experience Universal Kia was wonderful to deal with. Hal was a great salesperson and Tim in financial was awesome also. The overall experience was handled with v Universal Kia was wonderful to deal with. Hal was a great salesperson and Tim in financial was awesome also. The overall experience was handled with very little stress. More

Great Car Buying Experience My family had a wonderful experience at Universal Kia at Hickory Hollow. From the moment we arrived, we were constantly surrounded by kindness. The My family had a wonderful experience at Universal Kia at Hickory Hollow. From the moment we arrived, we were constantly surrounded by kindness. The staff made sure that our car buying experience was a success. More