Greenway Kia of Hickory Hollow

Pleasantly surprised I went to Kia at hickory hollow thinking that I would be turned away or told I would have to pay 400 monthly for a decent car..my salesman Hal did ev I went to Kia at hickory hollow thinking that I would be turned away or told I would have to pay 400 monthly for a decent car..my salesman Hal did everything to make sure I was completely satisfied, when I wanted a different car other than what was offered, he worked within my budget and with no money down , to get me the car I really liked. I was beyond happy!!! More

Very nice Everything was great. You guys were having computer issues, which made the process much longer than it should have. Ben was great and helpful. Moe Everything was great. You guys were having computer issues, which made the process much longer than it should have. Ben was great and helpful. Moe a new financial guy was very nice, but at that time we thought my title I was trading in was an AND with my ex-husband and he said I needed a copy of my divorce decree. Once found the title was OR and I dropped it off the next day with everyone telling me I didn't need anything else, I get a voice mail the next day from Moe stating I needed the divorce decree and he was a bit rude in his message. I left him a message stating the above and that I was under the assumption that now I don't need a divorce decree because the title states OR, but if he still needs one, to let me know,. I never heard back from him, so I'm guessing all is well., More

Thank You I walked into the dealership knowing it was time for a new car but not knowing what kind I wanted. Zack helped me pick out my perfect car and I love i I walked into the dealership knowing it was time for a new car but not knowing what kind I wanted. Zack helped me pick out my perfect car and I love it! Not being so mechanically inclined I was scared to purchase a car alone afraid of buying a lemon and you know those pushy dealers trying to take advantage of women well, I drove away feeling confident with the price of my car and even more confident knowing it had a great power train warranty. More

Lucky choice on the internet. My luck be fan when I picked Universal Kia from the internet ads because a wonderful lady named Heather called me instantly. She was so willing to hel My luck be fan when I picked Universal Kia from the internet ads because a wonderful lady named Heather called me instantly. She was so willing to help me find my car. She was so full of life and energy she made me smile so said yes I'll come in. When I got there Heather introduced me to Terence or TK as he was called. Yes another happy helpful person. I drive off in my new Kia Sportage a very happy woman. More

They listen to you, unlike some others Originally I had gone to Clarksville to get my Rio, but the manager there involved himself in the deal and kept giving me run-around and trying to get Originally I had gone to Clarksville to get my Rio, but the manager there involved himself in the deal and kept giving me run-around and trying to get me to buy something else despite my having gone in with a list of exactly what I wanted and letting them know I had my loan for it already approved. He also kept talking over me and ignoring me. I had no such issues at Universal Kia. I went in with my list of what I wanted, pointed out the exact car on the lot I'd already looked up online, and the price I was given. Hal never once tried to talk me into something else. In a bit over an hour I had the purchase agreement in my hands and the friendly banter and conversation we had while wading through the paperwork left me in a good mood. More

Great dealer This is the 4th Kia purchased from this dealer and 2nd from Shon. I choose kias for their warranty and style and quality and will continue unless the This is the 4th Kia purchased from this dealer and 2nd from Shon. I choose kias for their warranty and style and quality and will continue unless they lower they're quality. Shon has given me his email address and cell number and always answers any questions I have no matter how long it has been since buying a car from him. I always recommend kia and shon whenever I come across someone looking to buy a new car. More

Exceptional and professional customer service. I traded my 15 optima for a 16 optima was a very pleasant experience. I didnt feel misled or taken advantage of. Worked hard on giving me the best d I traded my 15 optima for a 16 optima was a very pleasant experience. I didnt feel misled or taken advantage of. Worked hard on giving me the best deal on my trade in due to previous wreck. Found me the car was looking for. Was quick on the application process. Went above and beyond to meet my needs and make my purchase go smooth. Shon even worked off the clock to setup my phone, uvo and go over all the features. Thank you ALL for the pleasant experience and exceeding my expectations. More

AWESOME! Not once! But Twice! We purchased a 2014 Kia Soul in October 2014 with Shon Gilbert and came in for service on that car. We spoke with Shon and decided to test drive a new We purchased a 2014 Kia Soul in October 2014 with Shon Gilbert and came in for service on that car. We spoke with Shon and decided to test drive a new Kia Niro. We fell in love with the car and because Shon knows how to make "dreams come true" - we drove off in our brand new kia! When we purchased in 2014 we were coming out of a very difficult, financial period in our lives - Shon walked us thru every step and was very encouraging and while we didn't expect to leave with a new car that day - Shon did. So...here we are again - and Shon led the way with exemplary service and knowledge - making the process as comfortable and stress free as possible. And once again we went home in a brand, new car! We love Universal Kia - the atmosphere, the staff and the service! The culture in that dealership is one that reflects how we like to do business! More

Friendly and helpful. Because Ed was friendly, explained things so you could understand them, All of the people i spoke to was friendly and ask if they could helps. Because Ed was friendly, explained things so you could understand them, All of the people i spoke to was friendly and ask if they could helps. More

Memes new Kia God did it! God blessed me with a brand new car. Thank you so much to all these wonderful people that are in this glorious dealership. God is Good , God did it! God blessed me with a brand new car. Thank you so much to all these wonderful people that are in this glorious dealership. God is Good , God is Good More