Greenway Kia of Hickory Hollow

They listen to you, unlike some others Originally I had gone to Clarksville to get my Rio, but the manager there involved himself in the deal and kept giving me run-around and trying to get Originally I had gone to Clarksville to get my Rio, but the manager there involved himself in the deal and kept giving me run-around and trying to get me to buy something else despite my having gone in with a list of exactly what I wanted and letting them know I had my loan for it already approved. He also kept talking over me and ignoring me. I had no such issues at Universal Kia. I went in with my list of what I wanted, pointed out the exact car on the lot I'd already looked up online, and the price I was given. Hal never once tried to talk me into something else. In a bit over an hour I had the purchase agreement in my hands and the friendly banter and conversation we had while wading through the paperwork left me in a good mood. More

Great dealer This is the 4th Kia purchased from this dealer and 2nd from Shon. I choose kias for their warranty and style and quality and will continue unless the This is the 4th Kia purchased from this dealer and 2nd from Shon. I choose kias for their warranty and style and quality and will continue unless they lower they're quality. Shon has given me his email address and cell number and always answers any questions I have no matter how long it has been since buying a car from him. I always recommend kia and shon whenever I come across someone looking to buy a new car. More

Exceptional and professional customer service. I traded my 15 optima for a 16 optima was a very pleasant experience. I didnt feel misled or taken advantage of. Worked hard on giving me the best d I traded my 15 optima for a 16 optima was a very pleasant experience. I didnt feel misled or taken advantage of. Worked hard on giving me the best deal on my trade in due to previous wreck. Found me the car was looking for. Was quick on the application process. Went above and beyond to meet my needs and make my purchase go smooth. Shon even worked off the clock to setup my phone, uvo and go over all the features. Thank you ALL for the pleasant experience and exceeding my expectations. More

AWESOME! Not once! But Twice! We purchased a 2014 Kia Soul in October 2014 with Shon Gilbert and came in for service on that car. We spoke with Shon and decided to test drive a new We purchased a 2014 Kia Soul in October 2014 with Shon Gilbert and came in for service on that car. We spoke with Shon and decided to test drive a new Kia Niro. We fell in love with the car and because Shon knows how to make "dreams come true" - we drove off in our brand new kia! When we purchased in 2014 we were coming out of a very difficult, financial period in our lives - Shon walked us thru every step and was very encouraging and while we didn't expect to leave with a new car that day - Shon did. So...here we are again - and Shon led the way with exemplary service and knowledge - making the process as comfortable and stress free as possible. And once again we went home in a brand, new car! We love Universal Kia - the atmosphere, the staff and the service! The culture in that dealership is one that reflects how we like to do business! More

Friendly and helpful. Because Ed was friendly, explained things so you could understand them, All of the people i spoke to was friendly and ask if they could helps. Because Ed was friendly, explained things so you could understand them, All of the people i spoke to was friendly and ask if they could helps. More

Memes new Kia God did it! God blessed me with a brand new car. Thank you so much to all these wonderful people that are in this glorious dealership. God is Good , God did it! God blessed me with a brand new car. Thank you so much to all these wonderful people that are in this glorious dealership. God is Good , God is Good More

Unprecedented Customer Service! I have never purchased a car through a dealership before, believe it or not. I was not confident I would be able to even purchase a car. Each member o I have never purchased a car through a dealership before, believe it or not. I was not confident I would be able to even purchase a car. Each member of the team that I dealt with were so genuine, friendly and helpful. This is going to sound so odd, but I feel like I was welcomed into the 'family' almost immediately. TK was my salesman, and he was absolutely wonderful. He completely respected my budget and what I was looking for in a car. We went on a test drive and he didn't flinch when I almost killed him merging onto the highway. HA!! He was patient and did all he could to show me the cars within my budget. At no point did I ever feel pressured into getting something I didn't want. He was truly the exact opposite of what most would expect a "car salesman" to be like. He's a real, genuine person who just wanted me to be happy. Rania went well, well above and beyond to help me find the car and price I was looking for as well. I can't get into details of all she did for me, but I can tell you that she is a truly wonderful person who is professional yet approachable and considerate of her customer's needs. She did more for me than I would have ever anticipated from a dealership manager. She found ways to save me money, and did more for me than I deserved. Then there's Chris, the "Finance Guy". Again, I can't get into details, but he did more than I could have ever anticipated to get me the interest rate and monthly payments within my budget. He was great to work with, great personality, and (overusing the word here, but) genuine. This review isn't doing them justice. I was so nervous to go through this process. It's a big ticket item and didn't want to be bullied into something I couldn't afford. Almost immediately that anxiety dissipated and it was probably the best car shopping experience I could have hoped for. More

Great Experience There is not enough good things that I can say about the staff at Kia. Heather worked with me to get a vehicle. I am going thru a divorce and she assu There is not enough good things that I can say about the staff at Kia. Heather worked with me to get a vehicle. I am going thru a divorce and she assured me I would be able to get a car that day. She came through. I didn't have anyone to help me get my Kia home, Hal and another coworker, drove the Kia to home in Murfreesboro! Outstanding customer service More

Customer service Dealership made the customer Happy... No complaints. I had a great experience with my sales person. It was late but they made it happen and I am satis Dealership made the customer Happy... No complaints. I had a great experience with my sales person. It was late but they made it happen and I am satisfied. More

From a phone call to a car Desperate and discouraged I applied online for a vehicle! A few minutes later I received a phone call from the manager who listened to my problem and Desperate and discouraged I applied online for a vehicle! A few minutes later I received a phone call from the manager who listened to my problem and assured me they would be able to help me! I was given a same day appointment (Sunday). Sunday evening I drove off the lot in a brand new 2017 Kia Forte! I am so grateful for their willingness to HELP me!!!! More