Greenway Kia of Hickory Hollow

Great experience Tabitha,ronia, and heather all did an excellent job. From the moment I put in my application, heather contacted me and got pre approved. Between tabit Tabitha,ronia, and heather all did an excellent job. From the moment I put in my application, heather contacted me and got pre approved. Between tabithia and ronia who pushed and pulled with the bank to get me financed.. they were all excellent and made me a happy person in a brand new Kia Forte!!!! More

A GOLD STAR CUSTOMER EXPERIENCE Let me first state up front that I do not like visiting dealerships and searching for a vehicle. That said, from my first contact with the Internet Sa Let me first state up front that I do not like visiting dealerships and searching for a vehicle. That said, from my first contact with the Internet Sales Consultant, Heather Fowler, to the last contact with Mo in Finance, the customer service was outstanding. When I first spoke with Heather over the phone and then met her as my first contact at the dealership, she was not trying to sell me something but rather have me experience something; now that's a great business model. My greatest and longest contact was with Sales Consultant Melvin Williams. Before we even got to a conversation about a vehicle, he was outstanding in developing a rapport with me; so when we got around to discussing my vehicle needs, it was so easy. For example, when I shared with him that my son had been in an accident in our vehicle, his first response was not about the damage to the car, but "How was my son". The old adage rang true with Melvin which says "People don't care what you know until they know that you care". The things I liked most about Melvin were 1) that he was a consummate professional; 2) that he was extremely knowledgeable regarding not only the vehicle products of his dealership but what was and was not possible (straight forward matter-of-fact responses); 3) that he was an active listener and sensitive to our vehicle needs; and 4) that he demonstrated a "fighting for the customer" and a "we will make this happen" attitude. Having been in customer service management for the better part of 20 years, I know the difference between mediocre customer service and above-and-beyond customer service; Melvin certainly gave us the latter. If all Universal Kia associates are like Heather, Mo and Melvin, then the dealership is in excellent hands and its bottom line will reflect that. We are extremely satisfied with our vehicle purchase. KEEP UP THE GREAT WORK! My wife and I have now become Universal Kia fans!!! More

A typical dealership experiance I have bought 3 new cars ( now 4 ) in the past 20 years. This one was know different. My intentions are always to look around, see what is in my price I have bought 3 new cars ( now 4 ) in the past 20 years. This one was know different. My intentions are always to look around, see what is in my price range, and see if my financing options are something I can afford. This time I had some credit challenges ad was more at thee dealerships mercy. As sson as you sit down it is as though you have decided to buy, they have the decided the car they want you to buy and game on. They did not disclose to me that the car THEY had chose for me was previously a Hertz rental. The car had a faint, and occasionally still does, odor of barf. Something I am sure they knew of. The car also has no floor mats. Now the good; They did get me an affordable monthly payment, and every one I dealt with was friendly not too pushy.It did not take too long, because the process started immediately, and I did, just like the other 3 times, drive off the lot in a new/used car. All in all it was, as stated in the title, a typical dealership experience with a friendly staff. More

Miracle worker I gave Tk this rating because he worked with me hard to put me in a different car and he made sure it was a care that I wanted. Great guy! I gave Tk this rating because he worked with me hard to put me in a different car and he made sure it was a care that I wanted. Great guy! More

Great dealership This was my first new car buying experience and my boyfriends 3rd car from Universal Kia, we will be customers for life!!! Great people and dealership This was my first new car buying experience and my boyfriends 3rd car from Universal Kia, we will be customers for life!!! Great people and dealership to do business with!!!! More

Kia optima Everything was great. Love my new Kia. Melvin Williams was great and a great help. Melvin has even called to check to see how we liked the Kia and if Everything was great. Love my new Kia. Melvin Williams was great and a great help. Melvin has even called to check to see how we liked the Kia and if we had any questions. More

Friendly, courteous, no pressure staff. Management and sales staff were all very friendly. I never felt pressured at any time which has always been my experience in the past when purchasin Management and sales staff were all very friendly. I never felt pressured at any time which has always been my experience in the past when purchasing a vehicle at a dealership. They listened to my concerns about staying within a budget and were able to secure financing that met my goals. More

Awesome buying experience Tabatha was extremely helpful and knowledgeable and willing to answer any questions that I had about the vehicle as well as the buying process. I arr Tabatha was extremely helpful and knowledgeable and willing to answer any questions that I had about the vehicle as well as the buying process. I arrived at the dealership close to closing time but did not feel rushed or pressured to buy. Even after buying the vehicle Tabatha was willing to come to my job to get the vehicle detailed while I was at work. They were willing to work with me on every aspect of the buying process. More

Respectful Very determine to help even with low score treated like a Person not a credit score and very understanding especially if the payment doesn't fit our b Very determine to help even with low score treated like a Person not a credit score and very understanding especially if the payment doesn't fit our budget @ that Point i was ready to go Jay kept working hard @ it and Mr Derek camed over and said what can we do too please Yawl not him and they work as a team i loved that reminded me of my New England Patriot's team 🏈🏈🏈 all fun and game's they give us a chance after being turned down by your others KIA car lots franklin and Murfreesboro they looked @ us if we wasn't worth their time....Derek Jay and Hal we thank you and Hal for always being Polite and returning my call's i probably could go on and on here what it comes down not about the credit score most of the time you lose business's but KIA of Hickory Hollow they treated us courtesy and integrity we was discouraged going but was feeling overwhelmed coming back this is the place to come i would tell anyone who thinks that can't buy a car... More

Awesome!! I have never been to a car dealership that will work very hard to get you into a vehicle. This comes from the top to the sales staff. Your smiles, fri I have never been to a car dealership that will work very hard to get you into a vehicle. This comes from the top to the sales staff. Your smiles, friendly and professional services are the best. I thank God and all of you. I would recommend you to friends, family and strangers. THANK YOU!!! More