Greenway Kia of Hickory Hollow

Miracle I had the worst week, being turned down by almost everyone. With one call, and one preapproval later, Universal Kia got me into my dream car. Everyone I had the worst week, being turned down by almost everyone. With one call, and one preapproval later, Universal Kia got me into my dream car. Everyone was nice and approachable. More

Miraculous I got an amazing deal thanks to Zach. I came to Universal Kia with the mindset that I would not be buying a car from this lot,especially after finding I got an amazing deal thanks to Zach. I came to Universal Kia with the mindset that I would not be buying a car from this lot,especially after finding that most of the cars were out of my price range, but Zach helped arrange a deal for me that allowed me to stay within my budget and still receive all of the amenities that I asked for. The only thing that could have been better was that the first sales person I spoke to before Zach seemed very hasty to turn me over after hearing the price range and time I planned on spending there (it made it seem as if he figured it would not be worth his time to help.) Morever, I had a pretty good experience with Zach, he helped get me in and out of there with an amazing car for an amazing price in a VERY timely manner. I would definately recommend Universal Kia to my friends and family members. More

Awesomesauce Fabulous😃 I had a light on in my dash that I did not know what it was for so I stopped in to have my car checked out. I had a light on in my dash that I did not know what it was for so I stopped in to have my car checked out. More

Lack of Customer Service Took me two days to get an oil change. Went on Monday (yes, I had an appointment), but ended up canceling it after over an hour of waiting. My car sti Took me two days to get an oil change. Went on Monday (yes, I had an appointment), but ended up canceling it after over an hour of waiting. My car still had not moved. Rescheduled for 11:30am the next morning. Didn't leave until 1:25pm - almost another two hour wait. No explanation, no "I'm sorry." Nothing. It's very frustrating to make an appointment, but the appointment is ignored. What's the point? I will never use Hickory Hollow Kia Service Department again. Obviously, you need more employees (I've already applied recently, but got no response). You need better customer service in your service department. Not some blonde with an attitude. This location has really gone downhill since the new staff has been hired. Work on it. I won't be back! More

My daughters surprise Amazing team at Kia of Hickory Hollo. Thank you Ed and Heather for such a great experience. I appr I ate you making sure that the vehicle was every Amazing team at Kia of Hickory Hollo. Thank you Ed and Heather for such a great experience. I appr I ate you making sure that the vehicle was everything she wanted it to be. She was brought to tears with joy and absolutely loved her car! Thanks again! More

All-Around AMAZING Experience! I would highly recommend Universal KIA Hickory Hollow. My team (Sales Rep: Ed Ryan, Finance Mgr: Jason and Sales Mgr: Derrick) was excellent -- very k I would highly recommend Universal KIA Hickory Hollow. My team (Sales Rep: Ed Ryan, Finance Mgr: Jason and Sales Mgr: Derrick) was excellent -- very knowledgeable, efficient and friendly. I am thrilled with my new Kia Soul (my 2nd) and my deal . . . will gladly return and I'm happy to recommend. Buy with complete CONFIDENCE! More

Service was great Their help was great, they did their best to make sure I got in a vehicle, and they worked with me till they did, yay!!! Their help was great, they did their best to make sure I got in a vehicle, and they worked with me till they did, yay!!! More

Got me in a car but down hill from there I was extremely impressed that they got me in a car that day. I was super happy and would have left a great review at that point. The sales lady was s I was extremely impressed that they got me in a car that day. I was super happy and would have left a great review at that point. The sales lady was so helpful. But then it all went down hill. First off after one week of having the car the touch screen failed and they refused to fix it since it worked when I got it. The front window needed to be replaced, they set up a day to do it. That day they rescheduled. We drove an hour for the next scheduled appt. but once we sat there for 3 hours they sent us home empty handed. Once we finally got another appt. they left us waiting for 5 hours before it was done. Ridiculous experience overall. Customer service less than poor. More

Great customers service! So thankful and greatful for all the time it took to work everything out . Thank you so much.I would tell anyone to go Great customer service. So thankful and greatful for all the time it took to work everything out . Thank you so much.I would tell anyone to go Great customer service. More

Friendly, supportive and sufficient Universal Kia deserves a five star rating simply because they went above and beyond to make sure that I left with a car. I wasn't sold some fairytale Universal Kia deserves a five star rating simply because they went above and beyond to make sure that I left with a car. I wasn't sold some fairytale just so they could make money, but they were honest in their efforts. More