Greenway Kia of Hickory Hollow

Superb service!! The staff of friendly faces made me feel apart of something special. The level of courtesy was amazing and I must admit, it was a pleasure shopping he The staff of friendly faces made me feel apart of something special. The level of courtesy was amazing and I must admit, it was a pleasure shopping here at Kia!! I am recommending all of my family and friends to enjoy the same feeling I felt when I drove off a proud owner of a new vehicle!!! Great job to Tabitha and Jason for working with me!! More

Pleasant,beast to work with, friendly. I was nervous going there. They put me at ease, and very friendly. Finance guy is excellent and helpful. I would recommend this dealership to my I was nervous going there. They put me at ease, and very friendly. Finance guy is excellent and helpful. I would recommend this dealership to my friends and family. I feel safe and have an excellent suv. More

Service department Jenn at he service department helped me get my Kia Soul repaired and was an amazing advocate for helping me do it within a timely fashion, within my b Jenn at he service department helped me get my Kia Soul repaired and was an amazing advocate for helping me do it within a timely fashion, within my budget. She deserves a raise! More

Great in everyway! I was specific about what I wanted my payments to be. Zach and management worked to meet my demands. I'm very happy with the service i received and my I was specific about what I wanted my payments to be. Zach and management worked to meet my demands. I'm very happy with the service i received and my new car!! More

Miracle I had the worst week, being turned down by almost everyone. With one call, and one preapproval later, Universal Kia got me into my dream car. Everyone I had the worst week, being turned down by almost everyone. With one call, and one preapproval later, Universal Kia got me into my dream car. Everyone was nice and approachable. More

Miraculous I got an amazing deal thanks to Zach. I came to Universal Kia with the mindset that I would not be buying a car from this lot,especially after finding I got an amazing deal thanks to Zach. I came to Universal Kia with the mindset that I would not be buying a car from this lot,especially after finding that most of the cars were out of my price range, but Zach helped arrange a deal for me that allowed me to stay within my budget and still receive all of the amenities that I asked for. The only thing that could have been better was that the first sales person I spoke to before Zach seemed very hasty to turn me over after hearing the price range and time I planned on spending there (it made it seem as if he figured it would not be worth his time to help.) Morever, I had a pretty good experience with Zach, he helped get me in and out of there with an amazing car for an amazing price in a VERY timely manner. I would definately recommend Universal Kia to my friends and family members. More

Awesomesauce Fabulous😃 I had a light on in my dash that I did not know what it was for so I stopped in to have my car checked out. I had a light on in my dash that I did not know what it was for so I stopped in to have my car checked out. More

Lack of Customer Service Took me two days to get an oil change. Went on Monday (yes, I had an appointment), but ended up canceling it after over an hour of waiting. My car sti Took me two days to get an oil change. Went on Monday (yes, I had an appointment), but ended up canceling it after over an hour of waiting. My car still had not moved. Rescheduled for 11:30am the next morning. Didn't leave until 1:25pm - almost another two hour wait. No explanation, no "I'm sorry." Nothing. It's very frustrating to make an appointment, but the appointment is ignored. What's the point? I will never use Hickory Hollow Kia Service Department again. Obviously, you need more employees (I've already applied recently, but got no response). You need better customer service in your service department. Not some blonde with an attitude. This location has really gone downhill since the new staff has been hired. Work on it. I won't be back! More

My daughters surprise Amazing team at Kia of Hickory Hollo. Thank you Ed and Heather for such a great experience. I appr I ate you making sure that the vehicle was every Amazing team at Kia of Hickory Hollo. Thank you Ed and Heather for such a great experience. I appr I ate you making sure that the vehicle was everything she wanted it to be. She was brought to tears with joy and absolutely loved her car! Thanks again! More

All-Around AMAZING Experience! I would highly recommend Universal KIA Hickory Hollow. My team (Sales Rep: Ed Ryan, Finance Mgr: Jason and Sales Mgr: Derrick) was excellent -- very k I would highly recommend Universal KIA Hickory Hollow. My team (Sales Rep: Ed Ryan, Finance Mgr: Jason and Sales Mgr: Derrick) was excellent -- very knowledgeable, efficient and friendly. I am thrilled with my new Kia Soul (my 2nd) and my deal . . . will gladly return and I'm happy to recommend. Buy with complete CONFIDENCE! More