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Greenway Kia of Hickory Hollow
Antioch, TN
711 Reviews
Greenway Kia of Hickory Hollow is your local Kia dealer in Antioch, TN. Our new and used car dealership is proud to offer professional customer service, quick oil changes, and lease deals on new Kia models. If you have a question about trim model research, connected features, or want to know if it's better to buy or lease, we invite you to contact our dealership. Find us near Murfreesboro and Nashville and enjoy a full selection of shiny new Kia models for sale.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 711 reviews
January 10, 2021
We purchased a vehicle from Dennis on January 8th over the phone after looking at it that morning. We offered to leave a deposit in which Dennis said “ no need to do that, just meet me here in the morning the phone after looking at it that morning. We offered to leave a deposit in which Dennis said “ no need to do that, just meet me here in the morning to pick up”. We informed him we would be there when they open at 9 am. We also sent him a text to run all paperwork so that the process would be complete and will allow us to move quickly the next day. The next morning we were on our way to pick it up when I received a text from a random number at KIA. They said we sold the car last night. I informed this person that yes we purchased it last night and we’re on our way to pick it up. We then received an automated text stating we had an appt and to reply yes. So we replied yes and then walked in the door at 9 to find out that Dennis, who sold us the car, couldn’t see us and that the car had been sold by him after he sold to us last night. We have talked to many people there asking to speak to their executive team and have been told they would be calling us, in which it’s been 24 hours with no phone call. We were discriminated against at this location and were treated very poorly with no accountability on Dennis. I would never recommend this location and quite honestly it has given not only this dealership a bad name but also KIA. They should have better people representing their brand, Someone with integrity. More
by Pearson
Employees Worked With
Dennis
January 08, 2021
Great customer service. The service department has always gotten us in on time or early. Hal was great to work with will defiantly return there again. gotten us in on time or early. Hal was great to work with will defiantly return there again. More
by Marc
Employees Worked With
Hal Dennison, Stephen Bates
January 07, 2021
This entire service department is the best I've ever done business with, comparing to any brand of vehicle. Terrence was my service advisor today, he was juggling no less than 4 or 5 customers at any given t business with, comparing to any brand of vehicle. Terrence was my service advisor today, he was juggling no less than 4 or 5 customers at any given time and with such courteously and patience, I watched in amazement. Customer service is his expertise; he's flawless. Michelle that works with the paperwork at the end is incredibly friendly, professional and answers any questions for me. Nicole has been my service advisor several times and is incredible too. She is so attentive and ready to help me with any service I need. Stephen Bates has been my advisor several times also and was very friendly, courteous, helpful and professional. I have never ever had a negative experience there and that says a lot about a service department. Others don't even come close. This place treats me like family; if I am working with another advisor each one will still make it a point to greet me and chat a moment. More
by T
Employees Worked With
Van Bush, Stephen Bates, Michael Muhhamad
January 06, 2021
Greenway Kia’s Service pros always do an expert job for me. While service is always top-notch, I would like to see more discounts. Some repair costs can be high. Thank you! me. While service is always top-notch, I would like to see more discounts. Some repair costs can be high. Thank you! More
by Chucwhit
Employees Worked With
Van Bush, Stephen Bates
December 29, 2020
my check engine light came on after it was serviced my check engine light came on after it was serviced there have called for 3 days no one's called me back why is that my check engine light came on after it was serviced there have called for 3 days no one's called me back why is that More
by laclarkclubhouse
Employees Worked With
Nicole, Shane McKee, Van Bush, Stephen Bates, Michael Muhhamad
September 03, 2020
The process took me 4 hours for them to try and give me a $600 a month car note. Test drove car after car for them to let me know I needed to pick another car. Complete waste of time. Before coming here, try $600 a month car note. Test drove car after car for them to let me know I needed to pick another car. Complete waste of time. Before coming here, try CarMax. I left the building with no car. More
by Darius Anderson
Employees Worked With
Jennifer Alvarado
June 25, 2020
Ronnie was nice and willing to help. The finance and management people were okay. The management should be able to explain things in details before anything is signed. management people were okay. The management should be able to explain things in details before anything is signed. More
by Kingsley
Employees Worked With
Shane McKee, Ronnie Carter, Michael Muhhamad
June 08, 2020
We originally went to trade in my mothers car but my mom turned around and decided to get me as an early 30th birthday present a 2020 Kia Soul! I’m so happy with my purchase and my deal! Ronnie Carter took turned around and decided to get me as an early 30th birthday present a 2020 Kia Soul! I’m so happy with my purchase and my deal! Ronnie Carter took care of me and my mother on both test drives and handing over my keys and was absolutely so sweet! My moms car and my car were purchased at Greenway Kia of Hickory Hollow and I would purchase a car again there! Friendly atmosphere and lovely people. No pressure and I walked away with what I wanted. A bright colored basic vehicle. Thank you again! More
by Kasey Brandenburgh
Employees Worked With
Ronnie Carter, Michael Muhhamad
May 29, 2020
Greenway Kia Service For The Win! Shout out to Van and the entire service team at Greenway Kia of Hickory Hollow! I had been using another Kia dealership closer to me and they were goo Shout out to Van and the entire service team at Greenway Kia of Hickory Hollow! I had been using another Kia dealership closer to me and they were good to work with but after 3 attempts to correct an AC issue, I decided to just have another set of eyes on the issue. My daughter dropped off her car and commented on how inviting and responsive the service department was to her. They located and promptly repaired a refrigerant line and all is well. Van and the team went well above and beyond in every aspect of our visit and our expectations were exceeded in every way. If the service department is any indication of the client care and attention then Greenway Kia is definitely the way to go. Thanks again, guys! You did an awesome job and solidified our high opinion of Kia as a whole. I will be back! More
by TechBravoTN
Employees Worked With
Van Bush
May 28, 2020
The staff was really polite and helpful. They really worked hard on my behalf and talked me through the entire process. I love my new car worked hard on my behalf and talked me through the entire process. I love my new car More
by TanikaH
Employees Worked With
Ronnie Carter, Michael Muhhamad
